Catholic Charities
Social Adjustment Services Intake and Eligibility Coordinator
Catholic Charities, San Antonio, Texas, United States, 78208
Work Hours: 8:30 a.m. - 5:00 p.m.
Workdays: Monday – Friday
Location: 5315 Summit Pkwy | San Antonio, TX 78207
Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love
Summary: Under the supervision of the Extended Care Services Director, the Intake & Eligibility Coordinator plays a critical role in the Social Adjustment Services (SAS) program by serving as the first point of contact for new clients. This position ensures that clients are screened for program eligibility, properly enrolled, and fully informed about services, rights, and responsibilities. The Coordinator ensures all required intake documentation is completed, signed, and accurately entered into client databases and tracking systems. By combining eligibility determination, enrollment support, and data accuracy, this role lays the foundation for high-quality case management and helps ensure clients receive timely, culturally responsive, and trauma-informed services that promote self-sufficiency and community integration.
Position Responsibilities
Must ensure the completion of all required professional development assignments in a timely manner for their direct reports
Must complete all required professional development assigned in a timely manner
Must be sensitive to the service population’s cultural and socioeconomic characteristics
Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others
Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information
Adherence to the Code of Conduct and the Faith and Moral is mandatory
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization
Other duties as assigned by the Program Director and Manager
Eligibility Determination – Review and verify client eligibility for SAS and related programs, ensuring compliance with all program guidelines and funder requirements
Client Intake & Enrollment – Conduct intake appointments, explain program services and expectations, and ensure that clients understand their rights, responsibilities, and next steps
Enrollment Documentation – Ensure all required enrollment forms and agreements are accurately completed, signed, and filed in compliance with agency standards
Data Entry & Accuracy – Enter client demographic and service information into all required internal and external databases in a timely and accurate manner
Client Orientation – Provide initial orientation to clients on available services, community resources, and agency processes to set them up for successful participation
Collaboration – Work closely with caseworkers and other program staff to transition clients smoothly from intake into ongoing case management and support services
Quality Assurance – Monitor and audit intake and eligibility files for completeness and accuracy; identify and address gaps proactively
Competencies
Communication
Critical Thinking
Resilience
Results Oriented
Integrity/Honesty
Requirements Minimum Qualifications
Bachelor’s degree in Social Work, Human Services, or related field preferred; OR 2-4 years of relevant social service experience
License and Credentials
Reliable transportation
Valid driver license
Valid vehicle insurance
Must be at least 21 years of age
Must have a clean driving record
Minimum Knowledge and Skills
Proficiency in client documentation, case management, and recordkeeping
Strong computer skills, including Microsoft Office, email, and database systems
Excellent organizational, written, and verbal communication skills
Critical thinking and problem-solving ability
Able to work independently and collaboratively in a fast-paced environment
Demonstrated commitment to cultural humility and trauma-informed care
Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc).
This is a grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.
Catholic Charities is an Equal Opportunity Employer.
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Workdays: Monday – Friday
Location: 5315 Summit Pkwy | San Antonio, TX 78207
Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love
Summary: Under the supervision of the Extended Care Services Director, the Intake & Eligibility Coordinator plays a critical role in the Social Adjustment Services (SAS) program by serving as the first point of contact for new clients. This position ensures that clients are screened for program eligibility, properly enrolled, and fully informed about services, rights, and responsibilities. The Coordinator ensures all required intake documentation is completed, signed, and accurately entered into client databases and tracking systems. By combining eligibility determination, enrollment support, and data accuracy, this role lays the foundation for high-quality case management and helps ensure clients receive timely, culturally responsive, and trauma-informed services that promote self-sufficiency and community integration.
Position Responsibilities
Must ensure the completion of all required professional development assignments in a timely manner for their direct reports
Must complete all required professional development assigned in a timely manner
Must be sensitive to the service population’s cultural and socioeconomic characteristics
Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others
Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information
Adherence to the Code of Conduct and the Faith and Moral is mandatory
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization
Other duties as assigned by the Program Director and Manager
Eligibility Determination – Review and verify client eligibility for SAS and related programs, ensuring compliance with all program guidelines and funder requirements
Client Intake & Enrollment – Conduct intake appointments, explain program services and expectations, and ensure that clients understand their rights, responsibilities, and next steps
Enrollment Documentation – Ensure all required enrollment forms and agreements are accurately completed, signed, and filed in compliance with agency standards
Data Entry & Accuracy – Enter client demographic and service information into all required internal and external databases in a timely and accurate manner
Client Orientation – Provide initial orientation to clients on available services, community resources, and agency processes to set them up for successful participation
Collaboration – Work closely with caseworkers and other program staff to transition clients smoothly from intake into ongoing case management and support services
Quality Assurance – Monitor and audit intake and eligibility files for completeness and accuracy; identify and address gaps proactively
Competencies
Communication
Critical Thinking
Resilience
Results Oriented
Integrity/Honesty
Requirements Minimum Qualifications
Bachelor’s degree in Social Work, Human Services, or related field preferred; OR 2-4 years of relevant social service experience
License and Credentials
Reliable transportation
Valid driver license
Valid vehicle insurance
Must be at least 21 years of age
Must have a clean driving record
Minimum Knowledge and Skills
Proficiency in client documentation, case management, and recordkeeping
Strong computer skills, including Microsoft Office, email, and database systems
Excellent organizational, written, and verbal communication skills
Critical thinking and problem-solving ability
Able to work independently and collaboratively in a fast-paced environment
Demonstrated commitment to cultural humility and trauma-informed care
Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc).
This is a grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.
Catholic Charities is an Equal Opportunity Employer.
#J-18808-Ljbffr