H&M
1 day ago Be among the first 25 applicants
About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
Job Description As a Sales Advisor, you will:
Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service.
Engage customers in conversations to provide excellent service.
Guide customers through our fashion trends, stories, and products in all areas of the store.
Effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & Profit
Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available.
Engage customers and provide excellent service.
Guide customers through fashion trends, stories, and products.
Promote and sell products effectively.
Promote the Customer Loyalty App and sustainability initiatives.
Represent yourself and the brand positively.
Support sales targets with the store management team.
Fashion & Trend Awareness
Keep up‑to‑date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Use product and fashion knowledge to share relevant information with customers.
Team & Development
Share service, fashion, and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give and receive feedback with colleagues to learn, develop, and support each other.
Participate in onboarding, introduction processes, trainings, and courses relevant to your role and future development.
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice and processes.
Contribute to a clean and tidy sales floor and back of house, including stockrooms.
Support garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
Ensure good stock levels with replenishment routines on sales floor.
Follow best practice for in‑store OMNI services and in‑store tech services/tools.
Support opening and closing of the store.
Follow all health and safety guidelines and legal requirements applicable to the role.
Qualifications
Passionate about fashion and everything we create in store.
Motivated by giving customers great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Experience working in sales in a dynamic and collaborative environment that can be applied to the role.
Experience with customer service in fashion, retail or other service‑related industries.
Why You'll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We are guided by our 7 unique values that have been part of our success story for over 75 years.
You will have access to Colleague Resource Groups to find community and networking opportunities.
We encourage you to be yourself at work.
Access to a global talent community with unlimited career growth and aspirations.
Comprehensive benefits including health insurance, wellness, support programs, retirement plan, paid leave, and community service days.
Express personal style with employee discounts at H&M, Other Stories, and COS.
Additional Information Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation Sales Associates Pay Rate $16.00 per hour**
This posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. Additional duties may be assigned at the company's discretion.
H&M has assessed this posted compensation range as accurate for this role and location at the time of posting. Pay may vary based on qualifications.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.
Benefits All H&M Group employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, and Afound. Employees also participate in the H&M Incentive Program (HIP). Additional local market perks and benefits vary by employment type and country.
Inclusion & Diversity H&M is committed to creating and maintaining inclusive, diverse, and equitable workplaces. Our recruitment process considers all diversity dimensions to ensure a fair and equal process.
We do not require cover letters to avoid unintentional bias during application.
Company Description H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces to unique designer collaborations, at an affordable price in a sustainable way.
Assessment Tool Use of an online Maki assessment tool is optional for the sales advisor position. If the assessment is completed, your score may be considered by the hiring team. You can request an alternative assessment method if needed.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
Retail
Referrals increase your chances of interviewing at H&M by 2x
Geneva, NY $60,000 - $200,000 2 months ago
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About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
Job Description As a Sales Advisor, you will:
Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service.
Engage customers in conversations to provide excellent service.
Guide customers through our fashion trends, stories, and products in all areas of the store.
Effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & Profit
Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available.
Engage customers and provide excellent service.
Guide customers through fashion trends, stories, and products.
Promote and sell products effectively.
Promote the Customer Loyalty App and sustainability initiatives.
Represent yourself and the brand positively.
Support sales targets with the store management team.
Fashion & Trend Awareness
Keep up‑to‑date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Use product and fashion knowledge to share relevant information with customers.
Team & Development
Share service, fashion, and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give and receive feedback with colleagues to learn, develop, and support each other.
Participate in onboarding, introduction processes, trainings, and courses relevant to your role and future development.
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice and processes.
Contribute to a clean and tidy sales floor and back of house, including stockrooms.
Support garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
Ensure good stock levels with replenishment routines on sales floor.
Follow best practice for in‑store OMNI services and in‑store tech services/tools.
Support opening and closing of the store.
Follow all health and safety guidelines and legal requirements applicable to the role.
Qualifications
Passionate about fashion and everything we create in store.
Motivated by giving customers great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Experience working in sales in a dynamic and collaborative environment that can be applied to the role.
Experience with customer service in fashion, retail or other service‑related industries.
Why You'll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We are guided by our 7 unique values that have been part of our success story for over 75 years.
You will have access to Colleague Resource Groups to find community and networking opportunities.
We encourage you to be yourself at work.
Access to a global talent community with unlimited career growth and aspirations.
Comprehensive benefits including health insurance, wellness, support programs, retirement plan, paid leave, and community service days.
Express personal style with employee discounts at H&M, Other Stories, and COS.
Additional Information Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation Sales Associates Pay Rate $16.00 per hour**
This posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. Additional duties may be assigned at the company's discretion.
H&M has assessed this posted compensation range as accurate for this role and location at the time of posting. Pay may vary based on qualifications.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.
Benefits All H&M Group employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, and Afound. Employees also participate in the H&M Incentive Program (HIP). Additional local market perks and benefits vary by employment type and country.
Inclusion & Diversity H&M is committed to creating and maintaining inclusive, diverse, and equitable workplaces. Our recruitment process considers all diversity dimensions to ensure a fair and equal process.
We do not require cover letters to avoid unintentional bias during application.
Company Description H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces to unique designer collaborations, at an affordable price in a sustainable way.
Assessment Tool Use of an online Maki assessment tool is optional for the sales advisor position. If the assessment is completed, your score may be considered by the hiring team. You can request an alternative assessment method if needed.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
Retail
Referrals increase your chances of interviewing at H&M by 2x
Geneva, NY $60,000 - $200,000 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr