TooJay’s Deli • Bakery • Restaurant
Business Analyst
TooJay’s Deli • Bakery • Restaurant, West Palm Beach, Florida, United States, 33412
Business Analyst
As a Business Analyst, you will transform complex operational data from POS, Restaurant365, online ordering, and bakery/commissary systems into actionable insights. Your analysis will drive sales growth, enhance guest satisfaction, and maximize profit margins across all locations. Key responsibilities include: Develop and publish weekly store-level reports on sales, traffic, mix, pricing, volume, labor, COGS, variances, and action plans with assigned owners and deadlines. Maintain a unified set of KPIs aligned with the P&L ensure data accuracy and consistency. Build rolling 68-week forecasts by location, daypart, and channel (dine-in, takeout, delivery, catering). Lead menu engineering efforts, analyzing product mix and contribution margins; recommend pricing and portion adjustments with quantifiable impact. Set and monitor sales-per-labor-hour (SPLH) targets; evaluate staffing deployment, overtime, and schedule effectiveness. Analyze food cost performance versus theoretical models; identify drivers such as recipes, yields, waste, and data entry errors; lead corrective actions. Collaborate with the commissary/bakery to optimize yields, batch sizes, and labor efficiency. Evaluate throughput and operational capacity, including ticket times, table turns, bottlenecks, and expo flow. Measure and optimize promotional and LTO lift, ROI, and operational impact. Link online marketplace ratings to labor, training, and product quality; oversee resolution tracking. Develop dashboards and metrics for catering, tracking delivery performance, remake/credit rates, and upsell opportunities. Build catering funnel and repeat dashboards; track on-time delivery, remake/credit %, attach/upsell rates. Administer Ecotrak: Oversee system operations and data entry. Maintain Preventive Maintenance Calendars: Schedule and track routine maintenance activities. Asset & Warranty Tracking: Monitor asset conditions and warranty expiry dates. Cost Management: Analyze and recommend CAPEX (capital expenditures) versus OPEX (operational expenditures) for maintenance. Cost Reduction Goals: Drive initiatives to lower R&M costs as a percentage of sales and reduce mean time to repair (MTTR). Support restaurant remodels with 4-wall cash flow analysis, payback, and IRR projections. Establish dashboards, cadences, SOPs, testing protocols, document operational playbooks. Assist in creating sales and profit growth plans for individual stores. Prepare concise, insight-driven reports and presentations for the CEO and executive team, highlighting risks, opportunities, savings trackers, and next steps. Qualifications include: 36+ years in data analysis, FP&A, or operations analysis, ideally in multi-unit restaurants. Proven expertise with Restaurant365 (R365): reporting, recipe costing, food cost modeling, and GL reconciliation. Advanced Excel/Google Sheets skills; working SQL experience; familiarity with BI tools. Experience with POS systems, online ordering platforms (DoorDash, Uber Eats), scheduling, and HRIS systems. Strong financial acumen with knowledge of contribution margins, flow-through, IRR, and payback analysis. Exceptional communicatorable to translate data into clear, actionable recommendations for operators and leadership. Empathy for operators and understanding of restaurant operational challenges. Success metrics include: Forecast error (MAPE) within 58% by week/location. Reduced COGS variance aligned with targeted basis points. Achievement of labor percentage and SPLH goals. Menu mix quality improved (share of Stars, item contribution margin). Strong ROI on promos, catering repeat rate, and new initiatives. On-time, full delivery of reports and executive summaries. Tools and systems include: Restaurant365, POS & online marketplaces, Excel/Google Sheets, SQL, review platforms, scheduling, HRIS. What we offer: Medical, Dental, Vision Paid Time Off Training and career growth opportunities Discount on all food including catering
As a Business Analyst, you will transform complex operational data from POS, Restaurant365, online ordering, and bakery/commissary systems into actionable insights. Your analysis will drive sales growth, enhance guest satisfaction, and maximize profit margins across all locations. Key responsibilities include: Develop and publish weekly store-level reports on sales, traffic, mix, pricing, volume, labor, COGS, variances, and action plans with assigned owners and deadlines. Maintain a unified set of KPIs aligned with the P&L ensure data accuracy and consistency. Build rolling 68-week forecasts by location, daypart, and channel (dine-in, takeout, delivery, catering). Lead menu engineering efforts, analyzing product mix and contribution margins; recommend pricing and portion adjustments with quantifiable impact. Set and monitor sales-per-labor-hour (SPLH) targets; evaluate staffing deployment, overtime, and schedule effectiveness. Analyze food cost performance versus theoretical models; identify drivers such as recipes, yields, waste, and data entry errors; lead corrective actions. Collaborate with the commissary/bakery to optimize yields, batch sizes, and labor efficiency. Evaluate throughput and operational capacity, including ticket times, table turns, bottlenecks, and expo flow. Measure and optimize promotional and LTO lift, ROI, and operational impact. Link online marketplace ratings to labor, training, and product quality; oversee resolution tracking. Develop dashboards and metrics for catering, tracking delivery performance, remake/credit rates, and upsell opportunities. Build catering funnel and repeat dashboards; track on-time delivery, remake/credit %, attach/upsell rates. Administer Ecotrak: Oversee system operations and data entry. Maintain Preventive Maintenance Calendars: Schedule and track routine maintenance activities. Asset & Warranty Tracking: Monitor asset conditions and warranty expiry dates. Cost Management: Analyze and recommend CAPEX (capital expenditures) versus OPEX (operational expenditures) for maintenance. Cost Reduction Goals: Drive initiatives to lower R&M costs as a percentage of sales and reduce mean time to repair (MTTR). Support restaurant remodels with 4-wall cash flow analysis, payback, and IRR projections. Establish dashboards, cadences, SOPs, testing protocols, document operational playbooks. Assist in creating sales and profit growth plans for individual stores. Prepare concise, insight-driven reports and presentations for the CEO and executive team, highlighting risks, opportunities, savings trackers, and next steps. Qualifications include: 36+ years in data analysis, FP&A, or operations analysis, ideally in multi-unit restaurants. Proven expertise with Restaurant365 (R365): reporting, recipe costing, food cost modeling, and GL reconciliation. Advanced Excel/Google Sheets skills; working SQL experience; familiarity with BI tools. Experience with POS systems, online ordering platforms (DoorDash, Uber Eats), scheduling, and HRIS systems. Strong financial acumen with knowledge of contribution margins, flow-through, IRR, and payback analysis. Exceptional communicatorable to translate data into clear, actionable recommendations for operators and leadership. Empathy for operators and understanding of restaurant operational challenges. Success metrics include: Forecast error (MAPE) within 58% by week/location. Reduced COGS variance aligned with targeted basis points. Achievement of labor percentage and SPLH goals. Menu mix quality improved (share of Stars, item contribution margin). Strong ROI on promos, catering repeat rate, and new initiatives. On-time, full delivery of reports and executive summaries. Tools and systems include: Restaurant365, POS & online marketplaces, Excel/Google Sheets, SQL, review platforms, scheduling, HRIS. What we offer: Medical, Dental, Vision Paid Time Off Training and career growth opportunities Discount on all food including catering