The Dollywood Company
Server Assistant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
The Dollywood Company, Mountain City, Tennessee, United States, 37683
Server Assistant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
At Dollywood Park & Resorts, we create memories worth repeating every day. With over 600 rooms and 15 food & beverage outlets nestled in the Great Smoky Mountains of East Tennessee, our vision is to expand to 1200 rooms across five resorts. We are seeking a Server Assistant who will embody the heart and soul of our mission—creating memorable experiences for guests while ensuring the success and profitability of our unique offerings.
Summary Of Essential Functions & Responsibilities
Checks with Manager for daily forecast training standard objectives
Ascertains the daily specials from kitchen and communicates them
Assists service and kitchen team by bringing complete food orders from the kitchen to the dining room
Serves the food to guests following the trained guidelines
Clears tables as needed
Assists with service team with water and bread service; consistently removes soiled dishes from tables
Resets tables to standard throughout service
Maintains buffet cleanliness and food quality/presentation when appropriate
Inspects dining room for cleanliness, proper supply levels, and proper staffing
Cleans and organizes workstation
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Performs service and runner duties as appropriate
Provides excellent guest service at every opportunity
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service
Assumes duties of Supervisor in absence or as directed
Education and Experience Required
Must be able to obtain Food handler certification
Must be at least 18 years old
Basic computer knowledge and usage preferred
Must pass a pre‑employment background check and drug test
Knowledge, Skills, and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be willing to work in other disciplines within the department as directed by management
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co‑workers
Must be able to be productive in a fast‑paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills
Must show appreciation of others
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to add, subtract, multiply, and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to tolerate temperatures of 0 to 100 degrees
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Entertainment Providers
Get notified about new Server Assistant jobs in Mountain City, TN.
#J-18808-Ljbffr
Summary Of Essential Functions & Responsibilities
Checks with Manager for daily forecast training standard objectives
Ascertains the daily specials from kitchen and communicates them
Assists service and kitchen team by bringing complete food orders from the kitchen to the dining room
Serves the food to guests following the trained guidelines
Clears tables as needed
Assists with service team with water and bread service; consistently removes soiled dishes from tables
Resets tables to standard throughout service
Maintains buffet cleanliness and food quality/presentation when appropriate
Inspects dining room for cleanliness, proper supply levels, and proper staffing
Cleans and organizes workstation
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Performs service and runner duties as appropriate
Provides excellent guest service at every opportunity
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service
Assumes duties of Supervisor in absence or as directed
Education and Experience Required
Must be able to obtain Food handler certification
Must be at least 18 years old
Basic computer knowledge and usage preferred
Must pass a pre‑employment background check and drug test
Knowledge, Skills, and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be willing to work in other disciplines within the department as directed by management
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co‑workers
Must be able to be productive in a fast‑paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills
Must show appreciation of others
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to add, subtract, multiply, and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to tolerate temperatures of 0 to 100 degrees
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Entertainment Providers
Get notified about new Server Assistant jobs in Mountain City, TN.
#J-18808-Ljbffr