Illinois Staffing
Senior Salesforce Business Analyst
Illinois Staffing, Chicago, Illinois, United States, 60290
Senior Salesforce Business Analyst
The College Board - Technology is looking for a Senior Salesforce Business Analyst. This is a full-time position based remotely. The team is focused on developing innovative solutions for analysis and scoring of tests for SAT/PSAT and AP programs. They value a positive team culture, technical skills, and delivering value while having fun. About the Opportunity: The role requires a Senior Salesforce Business Analyst who can analyze business needs, document and optimize processes, gather requirements, and translate them into Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. The candidate should have experience with Salesforce configuration, declarative automation, and a strong understanding of Salesforce best practices, data modeling, and integration capabilities. The individual will partner with stakeholders, product owners, and technical teams to ensure requirements are defined and implemented effectively. The role involves facilitating requirements gathering, documenting business processes, creating user stories, supporting user testing, developing change management plans, and ensuring solutions align with business goals. In this role, you will: Partner with business stakeholders to elicit, document, and prioritize requirements for Salesforce solutions. Translate business needs into functional specifications, user stories, and acceptance criteria. Configure and optimize Salesforce features, including Flows, Process Builder, validation rules, page layouts, and reports/dashboards. Support Sales Cloud, Service Cloud, and Experience Cloud enhancements that align with evolving program needs. Collaborate with developers, administrators, testers, and business stakeholders to ensure requirements are implemented correctly and meet user expectations. Develop business process documentation, workflow diagrams, and configuration guides. Conduct user acceptance testing (UAT), training, and change management activities to support adoption. Identify opportunities to improve efficiency, enhance user experience, and reduce manual processes through Salesforce capabilities. Stay current on Salesforce platform updates, industry trends, and best practices to proactively recommend improvements. About You: - Bachelors degree in Information Systems, Business Administration, or a related field preferred. - Minimum 6-7 years of professional experience as a Business Analyst, with at least 4-5 years working specifically with Salesforce in a technology or consulting-focused environment. - Strong knowledge of Salesforce declarative tools, including Flows, Process Builder, validation rules, and reports/dashboards. - Familiarity with Sales Cloud, Service Cloud, and Experience Cloud functionality and use cases. - Experience creating detailed documentation, process maps, and requirements specifications. - Excellent stakeholder management and communication skills, with the ability to bridge business and technical teams. - Experience working in Agile environments, writing user stories, and supporting sprint planning and backlog refinement. - Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. Nice to have: - Familiarity with integration concepts (REST/SOAP APIs, middleware) to support collaboration with technical teams. - Exposure to Salesforce DevOps tools (e.g., Gearset, Copado, Salesforce DX) from a business requirements perspective.
The College Board - Technology is looking for a Senior Salesforce Business Analyst. This is a full-time position based remotely. The team is focused on developing innovative solutions for analysis and scoring of tests for SAT/PSAT and AP programs. They value a positive team culture, technical skills, and delivering value while having fun. About the Opportunity: The role requires a Senior Salesforce Business Analyst who can analyze business needs, document and optimize processes, gather requirements, and translate them into Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. The candidate should have experience with Salesforce configuration, declarative automation, and a strong understanding of Salesforce best practices, data modeling, and integration capabilities. The individual will partner with stakeholders, product owners, and technical teams to ensure requirements are defined and implemented effectively. The role involves facilitating requirements gathering, documenting business processes, creating user stories, supporting user testing, developing change management plans, and ensuring solutions align with business goals. In this role, you will: Partner with business stakeholders to elicit, document, and prioritize requirements for Salesforce solutions. Translate business needs into functional specifications, user stories, and acceptance criteria. Configure and optimize Salesforce features, including Flows, Process Builder, validation rules, page layouts, and reports/dashboards. Support Sales Cloud, Service Cloud, and Experience Cloud enhancements that align with evolving program needs. Collaborate with developers, administrators, testers, and business stakeholders to ensure requirements are implemented correctly and meet user expectations. Develop business process documentation, workflow diagrams, and configuration guides. Conduct user acceptance testing (UAT), training, and change management activities to support adoption. Identify opportunities to improve efficiency, enhance user experience, and reduce manual processes through Salesforce capabilities. Stay current on Salesforce platform updates, industry trends, and best practices to proactively recommend improvements. About You: - Bachelors degree in Information Systems, Business Administration, or a related field preferred. - Minimum 6-7 years of professional experience as a Business Analyst, with at least 4-5 years working specifically with Salesforce in a technology or consulting-focused environment. - Strong knowledge of Salesforce declarative tools, including Flows, Process Builder, validation rules, and reports/dashboards. - Familiarity with Sales Cloud, Service Cloud, and Experience Cloud functionality and use cases. - Experience creating detailed documentation, process maps, and requirements specifications. - Excellent stakeholder management and communication skills, with the ability to bridge business and technical teams. - Experience working in Agile environments, writing user stories, and supporting sprint planning and backlog refinement. - Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. Nice to have: - Familiarity with integration concepts (REST/SOAP APIs, middleware) to support collaboration with technical teams. - Exposure to Salesforce DevOps tools (e.g., Gearset, Copado, Salesforce DX) from a business requirements perspective.