Peraton
Basic Qualifications
A minimum of 10 years of relevant IT experience
A minimum of 5 years of hands-on service desk management experience.
Active Secret security clearance
Desired Qualifications
Experience managing service operations, as a service manager, against SLAs on a DoD Task Order/contract.
Possess an ITIL® v3 Practitioner or ITIL® V4 equivalent certification
Possess the appropriate certifications to achieve DoD 8140 Information Assurance Manager (IAM) Level I (CAP,CND, Cloud+, GSLC Security+ CE)
Experience with the Army National Guard Cyber Operations
Do you want to be part of a team that supports one-of-a-kind Computer Network Operations (CNO) capabilities and systems? Peraton is looking for someone who can perform responsibilities as the Service Desk Manager. In this role you will manage 24/7/365 service desk support. Oversee Tier 1 Service Desk support, (e.g., Service Desk as a Service (SDaaS), ITSM Software as a Service (SaaS), enterprise end-user support, and overall escalation support). Oversee Tier 2 IT operations control support in the form of systems and technical generalists that resolve incidents and requests independent of further escalation to dedicated technology SMEs. Manage the Help Desk ticket escalation support to the Army and DISA for all DoDIN and DoDIN-S issues above or outside the direct O&M of the RCC, including mobile device support.
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A minimum of 10 years of relevant IT experience
A minimum of 5 years of hands-on service desk management experience.
Active Secret security clearance
Desired Qualifications
Experience managing service operations, as a service manager, against SLAs on a DoD Task Order/contract.
Possess an ITIL® v3 Practitioner or ITIL® V4 equivalent certification
Possess the appropriate certifications to achieve DoD 8140 Information Assurance Manager (IAM) Level I (CAP,CND, Cloud+, GSLC Security+ CE)
Experience with the Army National Guard Cyber Operations
Do you want to be part of a team that supports one-of-a-kind Computer Network Operations (CNO) capabilities and systems? Peraton is looking for someone who can perform responsibilities as the Service Desk Manager. In this role you will manage 24/7/365 service desk support. Oversee Tier 1 Service Desk support, (e.g., Service Desk as a Service (SDaaS), ITSM Software as a Service (SaaS), enterprise end-user support, and overall escalation support). Oversee Tier 2 IT operations control support in the form of systems and technical generalists that resolve incidents and requests independent of further escalation to dedicated technology SMEs. Manage the Help Desk ticket escalation support to the Army and DISA for all DoDIN and DoDIN-S issues above or outside the direct O&M of the RCC, including mobile device support.
#J-18808-Ljbffr