MTB Mechanical, Inc.
Join Our Team as a Customer Service Representative!
MTB Mechanical, a NearU Company – Matthews, NC
MTB Mechanical, a NearU Company, is hiring Customer Service Representatives with HVAC and Service Titan experience ! We’re looking for motivated individuals to work a Friday–Monday schedule in a fast-paced, customer-focused environment.
Work Schedule:
- Friday: 8:00 AM – 7:00 PM
- Saturday: 7:30 AM – 5:30 PM
- Sunday: 7:30 AM – 5:30 PM
- Monday: 8:00 AM – 7:00 PM
Job Perks:
- Supportive, employee-focused culture
- Customized career path aligned with your goals
- Competitive weekly pay
- Year-round job stability and potential overtime
- Ongoing training and professional development
- Free medical, dental, and health benefits
- Short- and long-term disability, life insurance & more
- 10 paid holidays each year
- PTO accrual starts on day one
- 401(k) with company match
- Family-first work environment
What You’ll Do:
- Handle inbound calls in a fast-paced environment
- Understand customers’ HVAC needs
- Communicate with empathy, professionalism, and urgency
- Make outbound calls as needed
- Maintain accurate customer records in ServiceTitan
- Collaborate with dispatchers and management
- Participate in training and team meetings
What We’re Looking For:
- Prior HVAC CSR or dispatch experience
- Familiarity with Service Titan required
- Proven customer service skills
- Positive attitude and strong communication skills
- Ability to multitask and stay calm under pressure
- Computer proficiency and attention to detail
- Team-oriented with a strong work ethic
- Pre-employment drug screen and background check required
- We consider all applicants based on education, experience, and demonstrated skills
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.