AG Foundry - Recruiting & Staffing
Information Technology Support Manager
AG Foundry - Recruiting & Staffing, Chicago, Illinois, United States, 60290
AG Foundry - Recruiting & Staffing provided pay range
This range is provided by AG Foundry - Recruiting & Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $100,000.00/yr Additional compensation types
Annual Bonus Direct message the job poster from AG Foundry - Recruiting & Staffing Our client, a rapidly growing aviation company, is looking for an
IT Support Manager
to join their team! The
IT Support Manager
will serve as the primary point of contact for technical support requests related to desktop and end-user computing, A/V conference room equipment, and enterprise software applications. The
IT Support Manager
will provide hands-on support while also acting as an escalation point for other support specialists. The ideal candidate is a proactive and service-oriented professional with excellent communication skills, strong technical knowledge, and experience leading IT support in a fast-paced corporate environment. Responsibilities: Serve as the lead escalation point for tier 1–3 technical support issues, providing guidance to junior team members. Deliver white glove support to executive-level users with professionalism and discretion. Configure, maintain, and troubleshoot laptops, desktops, peripherals, conferencing equipment, and networking devices (firewalls, routers, switches). Set up and support A/V and video conferencing systems for company-wide meetings and events. Administer and support Microsoft 365 services including Teams, SharePoint, OneDrive, and Intune. Perform onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of user access and equipment. Monitor, respond to, and remediate security alerts and system notifications. Maintain and update hardware/software inventories, Active Directory (on-prem and Azure), and Intune records. Procure IT equipment and manage software license inventories. Create and maintain technical documentation, user guides, and SOPs. Lead or support IT-related projects, ensuring timely execution and alignment with business objectives. Provide after-hours on-call support when necessary. Requirements: 3+ years' experience providing end-user technical support in a corporate environment. Bachelor’s degree in Information Systems, Computer Science, or a related field. Strong understanding of Microsoft 365 administration and services (at least 2 years of hands-on experience). Proficiency in troubleshooting Windows 11 and common enterprise hardware and software tools. Experience supporting A/V hardware and software in professional environments. Solid understanding of networking fundamentals (IP, DHCP, DNS, etc.) and familiarity with diagnostic tools. Experience with computer imaging and software deployment tools. Certifications such as Microsoft 365 Certified Administrator, CompTIA A+, or CCNA preferred. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Airlines and Aviation Referrals increase your chances of interviewing at AG Foundry - Recruiting & Staffing by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Information Technology Support Manager” roles.
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This range is provided by AG Foundry - Recruiting & Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $100,000.00/yr Additional compensation types
Annual Bonus Direct message the job poster from AG Foundry - Recruiting & Staffing Our client, a rapidly growing aviation company, is looking for an
IT Support Manager
to join their team! The
IT Support Manager
will serve as the primary point of contact for technical support requests related to desktop and end-user computing, A/V conference room equipment, and enterprise software applications. The
IT Support Manager
will provide hands-on support while also acting as an escalation point for other support specialists. The ideal candidate is a proactive and service-oriented professional with excellent communication skills, strong technical knowledge, and experience leading IT support in a fast-paced corporate environment. Responsibilities: Serve as the lead escalation point for tier 1–3 technical support issues, providing guidance to junior team members. Deliver white glove support to executive-level users with professionalism and discretion. Configure, maintain, and troubleshoot laptops, desktops, peripherals, conferencing equipment, and networking devices (firewalls, routers, switches). Set up and support A/V and video conferencing systems for company-wide meetings and events. Administer and support Microsoft 365 services including Teams, SharePoint, OneDrive, and Intune. Perform onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of user access and equipment. Monitor, respond to, and remediate security alerts and system notifications. Maintain and update hardware/software inventories, Active Directory (on-prem and Azure), and Intune records. Procure IT equipment and manage software license inventories. Create and maintain technical documentation, user guides, and SOPs. Lead or support IT-related projects, ensuring timely execution and alignment with business objectives. Provide after-hours on-call support when necessary. Requirements: 3+ years' experience providing end-user technical support in a corporate environment. Bachelor’s degree in Information Systems, Computer Science, or a related field. Strong understanding of Microsoft 365 administration and services (at least 2 years of hands-on experience). Proficiency in troubleshooting Windows 11 and common enterprise hardware and software tools. Experience supporting A/V hardware and software in professional environments. Solid understanding of networking fundamentals (IP, DHCP, DNS, etc.) and familiarity with diagnostic tools. Experience with computer imaging and software deployment tools. Certifications such as Microsoft 365 Certified Administrator, CompTIA A+, or CCNA preferred. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Airlines and Aviation Referrals increase your chances of interviewing at AG Foundry - Recruiting & Staffing by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Information Technology Support Manager” roles.
Chicago, IL $165,000.00-$175,000.00 4 days ago Downers Grove, IL $92,000.00-$126,000.00 3 days ago Chicago, IL $105,000.00-$125,000.00 14 hours ago Chicago, IL $106,250.00-$125,000.00 1 week ago Senior Manager-Information Technology-ERP Team
Chicago, IL $151,140.00-$200,318.80 2 weeks ago Team Manager, Technology Risk and Controls
Chicago, IL $197,800.00-$296,800.00 18 hours ago Des Plaines, IL $123,000.00-$157,000.00 2 months ago Chicago, IL $114,750.00-$141,750.00 1 week ago Des Plaines, IL $111,000.00-$154,200.00 2 days ago Chicago, IL $95,600.00-$162,400.00 3 weeks ago Chicago, IL $111,000.00-$154,200.00 2 days ago Chicago, IL $43,888.00-$93,574.00 1 month ago Senior Manager, IT - People & Performance Capabilities
PEPI Manager - IT M&A (Open to all US locations)
Chicago, IL $125,000.00-$190,000.00 1 week ago Senior Manager, Information Technology, Warehouse Management Systems - Korber
Des Plaines, IL $123,000.00-$157,000.00 4 weeks ago Senior Manager - Digital Operations & Innovation (BPaaS/BPO)
Chicago, IL $167,000.00-$307,500.00 3 days ago Chicago, IL $83,100.00-$141,300.00 3 days ago Chicago, IL $159,900.00-$292,900.00 1 day ago Oak Brook, IL $119,250.00-$159,000.00 13 hours ago Salesforce Manager [Pharma & Life Science]
Chicago, IL $99,000.00-$232,000.00 2 weeks ago Glen Ellyn, IL $86,682.00-$136,215.00 11 hours ago Chicago, IL $99,000.00-$232,000.00 2 weeks ago Chicago, IL $137,700.00-$229,500.00 1 week ago Chicago, IL $130,000.00-$150,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr