Hobby Lobby is hiring: Alarm Monitoring Operator in Oklahoma City

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Job Description Overview

Hobby Lobby’s Loss Prevention is searching for a self‑driven, detailed orientated and motivated individual that can provide support for over 1,000 retail stores. This position is located on the Hobby Lobby campus which is located in Southwest, Oklahoma City.

Current Shifts Available

• Day Shift: Wednesday 12:00 PM – 6:00 PM, and Thursday through Saturday 6:00 AM – 6:00 PM.

Responsibilities

• Manage alarm events, verify security information, notify and update emergency services (fire, police agencies) and follow up with the store manager.
• Respond to all incoming alarm signals in the automation software according to documented procedures.
• Log all information into the automation system immediately and accurately.
• Provide alarm reset instructions and basic troubleshooting while on the telephone.
• Work with service and installers in identifying issues and the need for repair and determine appropriate tech (HVAC, Sprinkler, or Security Alarm).
• Schedule and follow up on repair service calls and provide customer updates.
• Ensure confidentiality of the customer at all times.
• Perform all other duties assigned.

Requirements

• Call Center or Alarm Center experience helpful but not required.
• Minimum of 2 years of similar or relatable office experience.
• PC proficient with a minimum of 40 wpm typing and ability to master multiple software programs with high accuracy and precision.
• Advanced knowledge of Microsoft Office Applications – Word and Excel required.
• Ability to multi‑task and stay calm during stressful situations.
• Advanced written and oral communication skills.
• Skillful listener and detail orientated.
• Ability to sit for extended hours.
• Dependable with reliable transportation.
• Team player.

Benefits

• Competitive wages.
• Medical, dental and prescription benefits.
• 401(k) program with company match.
• Paid vacation.
• Sick/Personal Pay (SPP).
• Employee discount.
• Life insurance and long-term disability insurance (LTD).
• Flexible spending plan.
• Holiday pay.
• Integris Clinic and Pharmacy on campus.
• Chaplain services on campus.

Job Title

Alarm Monitoring Operator

Address

7707 SW 44th Street, 73179

Department

Loss Prevention

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Art/Creative, Management, and Customer Service

Industries

Retail Art Supplies, Retail, and Retail Groceries

Equal Opportunity Employer

Hobby Lobby Stores Inc., is an Equal Opportunity Employer. For reasonable accommodation of disability during the hiring process call (800) 200-1494.