Achieve
Job Description
As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions.
This position is 100% work‑from‑home. Candidates must reside in the greater Houston, Dallas or surrounding areas in Texas.
Starting Pay: $16.00/hr
Start Date: December 8th, 2025
- Monday‑Friday schedules available
- 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!)
What you’ll do
- Communicate with members via phone and email, exhibiting care in every interaction
- Listen to members, providing empathy and solutions to their unique needs
- Collaborate with your team to share knowledge and best practices
- Accurately document member interactions and activity
Qualifications
- Minimum 1 year of customer service experience (call center or retail)
- High school diploma or equivalent
- Available for an 8‑hour shift between the hours of 6 am–8 pm
- People‑focused approach and solution mindset
- Ability to handle a high volume of inbound calls
- Strong communication skills
Additional Information
- 401(k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, and dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups