Covington & Burling LLP
Senior Business Relationship Manager
Covington & Burling LLP, Washington, District of Columbia, us, 20022
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The Senior Business Relationship Manager (BRM) serves as a trusted advisor and principal liaison between IT and stakeholder groups across the Firm (e.g., practice areas, administrative departments). The Senior BRM leads IT demand management in close partnership with IT and cross-functional leadership, and is responsible for proactively identifying, shaping, and prioritizing the Firm’s strategic technology requirements. This individual engages across the lifecycle of IT solution delivery – actively participating in Firm/IT strategic planning activities, informing IT solution design and build activities to preserve alignment with Firm needs, and supporting organizational change management/readiness efforts to drive adoption of new technology solutions.
Duties & Responsibilities
Leads the strategic buildout of the BRM function for IT in partnership with Firm leadership
Represents the BRM function as needed for strategic decisioning
Maintains deep understanding of the strategic objectives, processes, and unique needs / requirements of the functional areas that the BRM supports
Advises Firm stakeholders on the IT vision, strategy, and roadmap to establish awareness, drive technology acumen, and help shape desired technology solutions
Collaborates with other BRMs to spot Firm-wide trends and identify opportunities to work across departments / practice areas to break down business silos
Partners closely with IT leadership and functional teams to share Firm requirements / insights, inform priorities / budget / resourcing, align solution design, and establish forward-looking roadmaps
Leads the intake, justification, business case development, and scoping of new project / technology requests
Preserves interactions between IT and functional groups across the Firm to maintain a continuing relationship and a shared vision
Proactively engages Firm stakeholders to establish forward-looking, strategic IT planning
Operational Management
Leads the design of the BRM function, including process design, role definition, and reporting
Formalizes the intake of Firm / stakeholder technology needs and actively engages in IT demand management evaluation and planning
Escalates items not receiving appropriate attention, including approvals, projects, and issues
Participates in IT governance processes to support and balance prioritization across other Firm and IT needs
Informs and supports the development of standards and templates for project scoping and justification, requirements definition, functional and technical designs, process flow diagrams, system / user acceptance test scripts, and other materials as needed
Leads business / functional requirements definition with Firm stakeholders for critical projects and initiatives
Informs and supports overall IT change management and communication strategies, actively leading execution for the areas of the Firm that the BRM supports
Supports the definition of service level agreements (SLAs) for new or changed services to preserve an optimal experience for the Firm and its clients
Upholds high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.
Qualifications Education & Credentials
College degree required, preferably in Computer Science, Information Systems, Business Administration, Finance, or a related field. Master’s degree is preferred.
Knowledge & Experience
A minimum of 7 years of relevant work experience
Demonstrated experience in strategic technology planning
Demonstrated experience in leading the prioritization of multiple strategic objectives
Demonstrated experience with organizational change management
Strong familiarity with BRM models and associated leading practices for process design, role definition, and reporting
Strong familiarity with project and program management disciplines, methodologies, and processes
Familiarity with the functioning of a program management office and governance frameworks
Law Firm experience a plus
Proven ability to build and maintain strong working relationships with the C-suite and represent the voice of the customer
Ability to develop and motivate technology teams, inclusive of staff, and 3rd party vendors / consultants
Ability to establish rapport and elicit cooperation from personnel across all levels, including executive management, and cross-functional leadership
Responsible for staying abreast of business issues and industry trends to anticipate impacts of technology changes on the workforce and business
Strong customer service orientation in combination with persuasive skills and diplomacy to lead change and guide decisions
Proven analytical and problem-solving skills
Ability to appropriately prioritize and execute tasks in a fast-paced, service-intensive environment
Effective written, oral, and interpersonal communication skills
Ability to conduct research into project and portfolio management issues and products as required
Highly self-motivated and directed
Team oriented and skilled in working within a collaborative environment
Work Location & Conditions
Washington, D.C.
Core hours of 9:00 am – 5:30 pm, Monday-Friday; hybrid in-office, which will be a combination of onsite and remote work with occasional on-call availability.
Position requires access to equipment, software, or technology that is subject to U.S. export controls. To be granted access pursuant to US Export Control laws, candidate must be either (a) a United States citizen or national; (b) a person lawfully admitted for permanent residence of the United States (i.e., “Green Card” holder); or (c) an INS‑approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible; and if not yet naturalized, is still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws. Candidates will be required to submit appropriate documentation to determine whether access can be granted before proceeding further through the application process.
Status: Exempt
Reports To: Director of Solution Delivery
Workplace Type: Hybrid
Salary range of $140,000- $190,000 dependent on candidate experience.
Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a comprehensive benefits package, including healthcare insurance.
Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability (including physical handicap), or any other improper criterion.
Covington will consider qualified applicants with arrest or conviction records for employment in accordance with applicable laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.
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The Senior Business Relationship Manager (BRM) serves as a trusted advisor and principal liaison between IT and stakeholder groups across the Firm (e.g., practice areas, administrative departments). The Senior BRM leads IT demand management in close partnership with IT and cross-functional leadership, and is responsible for proactively identifying, shaping, and prioritizing the Firm’s strategic technology requirements. This individual engages across the lifecycle of IT solution delivery – actively participating in Firm/IT strategic planning activities, informing IT solution design and build activities to preserve alignment with Firm needs, and supporting organizational change management/readiness efforts to drive adoption of new technology solutions.
Duties & Responsibilities
Leads the strategic buildout of the BRM function for IT in partnership with Firm leadership
Represents the BRM function as needed for strategic decisioning
Maintains deep understanding of the strategic objectives, processes, and unique needs / requirements of the functional areas that the BRM supports
Advises Firm stakeholders on the IT vision, strategy, and roadmap to establish awareness, drive technology acumen, and help shape desired technology solutions
Collaborates with other BRMs to spot Firm-wide trends and identify opportunities to work across departments / practice areas to break down business silos
Partners closely with IT leadership and functional teams to share Firm requirements / insights, inform priorities / budget / resourcing, align solution design, and establish forward-looking roadmaps
Leads the intake, justification, business case development, and scoping of new project / technology requests
Preserves interactions between IT and functional groups across the Firm to maintain a continuing relationship and a shared vision
Proactively engages Firm stakeholders to establish forward-looking, strategic IT planning
Operational Management
Leads the design of the BRM function, including process design, role definition, and reporting
Formalizes the intake of Firm / stakeholder technology needs and actively engages in IT demand management evaluation and planning
Escalates items not receiving appropriate attention, including approvals, projects, and issues
Participates in IT governance processes to support and balance prioritization across other Firm and IT needs
Informs and supports the development of standards and templates for project scoping and justification, requirements definition, functional and technical designs, process flow diagrams, system / user acceptance test scripts, and other materials as needed
Leads business / functional requirements definition with Firm stakeholders for critical projects and initiatives
Informs and supports overall IT change management and communication strategies, actively leading execution for the areas of the Firm that the BRM supports
Supports the definition of service level agreements (SLAs) for new or changed services to preserve an optimal experience for the Firm and its clients
Upholds high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.
Qualifications Education & Credentials
College degree required, preferably in Computer Science, Information Systems, Business Administration, Finance, or a related field. Master’s degree is preferred.
Knowledge & Experience
A minimum of 7 years of relevant work experience
Demonstrated experience in strategic technology planning
Demonstrated experience in leading the prioritization of multiple strategic objectives
Demonstrated experience with organizational change management
Strong familiarity with BRM models and associated leading practices for process design, role definition, and reporting
Strong familiarity with project and program management disciplines, methodologies, and processes
Familiarity with the functioning of a program management office and governance frameworks
Law Firm experience a plus
Proven ability to build and maintain strong working relationships with the C-suite and represent the voice of the customer
Ability to develop and motivate technology teams, inclusive of staff, and 3rd party vendors / consultants
Ability to establish rapport and elicit cooperation from personnel across all levels, including executive management, and cross-functional leadership
Responsible for staying abreast of business issues and industry trends to anticipate impacts of technology changes on the workforce and business
Strong customer service orientation in combination with persuasive skills and diplomacy to lead change and guide decisions
Proven analytical and problem-solving skills
Ability to appropriately prioritize and execute tasks in a fast-paced, service-intensive environment
Effective written, oral, and interpersonal communication skills
Ability to conduct research into project and portfolio management issues and products as required
Highly self-motivated and directed
Team oriented and skilled in working within a collaborative environment
Work Location & Conditions
Washington, D.C.
Core hours of 9:00 am – 5:30 pm, Monday-Friday; hybrid in-office, which will be a combination of onsite and remote work with occasional on-call availability.
Position requires access to equipment, software, or technology that is subject to U.S. export controls. To be granted access pursuant to US Export Control laws, candidate must be either (a) a United States citizen or national; (b) a person lawfully admitted for permanent residence of the United States (i.e., “Green Card” holder); or (c) an INS‑approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible; and if not yet naturalized, is still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws. Candidates will be required to submit appropriate documentation to determine whether access can be granted before proceeding further through the application process.
Status: Exempt
Reports To: Director of Solution Delivery
Workplace Type: Hybrid
Salary range of $140,000- $190,000 dependent on candidate experience.
Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a comprehensive benefits package, including healthcare insurance.
Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability (including physical handicap), or any other improper criterion.
Covington will consider qualified applicants with arrest or conviction records for employment in accordance with applicable laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.
#J-18808-Ljbffr