Cloudflare, Inc.
Solutions Engineer, Indonesia
Cloudflare, Inc., San Francisco, California, United States, 94199
About Us
At Cloudflare, we are on a mission to help build a better Internet. Cloudflare runs one of the world's largest networks that powers millions of websites and Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates Internet applications without adding hardware, installing software, or changing a line of code. Our properties see improved performance and reduced spam and attacks as traffic routes through our intelligent global network. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We are committed to diversity and inclusion and look for curious and empathetic individuals who are committed to learning. We hire the best people based on potential and support them throughout their time at Cloudflare. Come join us! Available locations: Singapore What you\'ll do as a Solutions Engineer
You are the technical lynchpin through the entire sales cycle – pre and post sales. You will work closely with our prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare\'s global distributed network and technology will help you find best-fit solutions, train and onboard new customers via video conference or in person, through documentation, and support long-term customer success. As a subject-matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from logs, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers. As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support, to drive customer success by creating scalable solutions for customer needs. What we look for in our Solutions Engineers
Our Solutions Engineers come from diverse backgrounds including financial consulting, engineering, software development, product management, customer support, and project delivery. We value diversity of experience and genuine curiosity for our technology. You should be passionate about technology and able to explain complex technical concepts clearly. You are curious, proactive, and enjoy building solutions. You will find a collaborative environment on the Solutions Engineering team where everyone helps each other. Responsibilities
As critical members of Cloudflare\'s sales team, Solutions Engineers drive technical discussions and implementations to generate new business, expand existing business, and keep customers happy. In business generation and expansion, you will qualify prospect and customer use cases, discover technical requirements, lead demonstrations, identify and design solutions, and collaborate on proofs-of-concept (PoCs). For existing customers, Solutions Engineers are part of a dedicated account team that advises on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance. The role requires 20–50% travel to attend meetings with prospects or customers, conferences, and industry events, and to collaborate with Cloudflare teammates. Requirements
Demonstrated experience with a scripting language (e.g., Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills. Expertise in internet technologies: OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL/TLS. 10+ years of experience in a customer-facing presales or consulting role. Bahasa Indonesia language is a requirement as the role interfaces with regional customers and partners. Technical curiosity and passion: stay up to date with Cloudflare products and industry trends. A focus on learning, teaching, collaboration, mentorship, and growth within the team and company. Project management, relationship building, and emotional intelligence (EQ) are valued; Additionally, the role emphasizes teamwork and the ability to work across multiple functions. Desired
You\'ve built web applications or contributed to existing ones in a meaningful way. understanding of firewalls across L3, L4, and L7, and that ACL does not refer to a ligament. You are comfortable with command-line interfaces, RESTful APIs, and analyzing HTTP requests in a browser\'s inspector. You can describe CSRF, XSS, and SQLi, and Cloudflare\'s role in defending against them. Familiarity with regulatory requirements such as PCI DSS, HIPAA, and SOC-2. An undergraduate degree in Computer Science, Engineering, or related field (not a strict requirement; candidates from all backgrounds are welcome). Bonus Points
Graduate-level degrees in Computer Science, Engineering, or related fields (not a strict requirement). Certifications More About You
You can translate technical concepts for a wide range of audiences from systems engineers to IT managers and executives. You want to continuously learn and share knowledge through blog posts, demos, and training sessions. You have a knack for understanding problems and finding creative solutions; you know how to identify which parts of our product solve a customer\'s problem. You understand how to manage projects, meet deadlines, and prioritize competing demands. What Makes Cloudflare Special?
We are a large-scale technology company with a soul, focused on protecting a free and open Internet. Project Galileo : Since 2014, we\'ve equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend against attacks, at no cost. Athenian Project : In 2017, we created the Athenian Project to protect state and local governments and ensure access to election information and voter registration; we\'ve provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to build a faster, more secure, privacy-centric public DNS resolver. We do not store client IP addresses and will continue to honor our privacy commitments. Sound like something you\'d like to be part of? We\'d love to hear from you! This position may require access to information protected under U.S. export control laws. Any offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer and values diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require accommodations to apply, please contact us at hr@cloudflare.com or 101 Townsend St., San Francisco, CA 94107.
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At Cloudflare, we are on a mission to help build a better Internet. Cloudflare runs one of the world's largest networks that powers millions of websites and Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates Internet applications without adding hardware, installing software, or changing a line of code. Our properties see improved performance and reduced spam and attacks as traffic routes through our intelligent global network. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We are committed to diversity and inclusion and look for curious and empathetic individuals who are committed to learning. We hire the best people based on potential and support them throughout their time at Cloudflare. Come join us! Available locations: Singapore What you\'ll do as a Solutions Engineer
You are the technical lynchpin through the entire sales cycle – pre and post sales. You will work closely with our prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare\'s global distributed network and technology will help you find best-fit solutions, train and onboard new customers via video conference or in person, through documentation, and support long-term customer success. As a subject-matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from logs, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers. As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support, to drive customer success by creating scalable solutions for customer needs. What we look for in our Solutions Engineers
Our Solutions Engineers come from diverse backgrounds including financial consulting, engineering, software development, product management, customer support, and project delivery. We value diversity of experience and genuine curiosity for our technology. You should be passionate about technology and able to explain complex technical concepts clearly. You are curious, proactive, and enjoy building solutions. You will find a collaborative environment on the Solutions Engineering team where everyone helps each other. Responsibilities
As critical members of Cloudflare\'s sales team, Solutions Engineers drive technical discussions and implementations to generate new business, expand existing business, and keep customers happy. In business generation and expansion, you will qualify prospect and customer use cases, discover technical requirements, lead demonstrations, identify and design solutions, and collaborate on proofs-of-concept (PoCs). For existing customers, Solutions Engineers are part of a dedicated account team that advises on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance. The role requires 20–50% travel to attend meetings with prospects or customers, conferences, and industry events, and to collaborate with Cloudflare teammates. Requirements
Demonstrated experience with a scripting language (e.g., Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills. Expertise in internet technologies: OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL/TLS. 10+ years of experience in a customer-facing presales or consulting role. Bahasa Indonesia language is a requirement as the role interfaces with regional customers and partners. Technical curiosity and passion: stay up to date with Cloudflare products and industry trends. A focus on learning, teaching, collaboration, mentorship, and growth within the team and company. Project management, relationship building, and emotional intelligence (EQ) are valued; Additionally, the role emphasizes teamwork and the ability to work across multiple functions. Desired
You\'ve built web applications or contributed to existing ones in a meaningful way. understanding of firewalls across L3, L4, and L7, and that ACL does not refer to a ligament. You are comfortable with command-line interfaces, RESTful APIs, and analyzing HTTP requests in a browser\'s inspector. You can describe CSRF, XSS, and SQLi, and Cloudflare\'s role in defending against them. Familiarity with regulatory requirements such as PCI DSS, HIPAA, and SOC-2. An undergraduate degree in Computer Science, Engineering, or related field (not a strict requirement; candidates from all backgrounds are welcome). Bonus Points
Graduate-level degrees in Computer Science, Engineering, or related fields (not a strict requirement). Certifications More About You
You can translate technical concepts for a wide range of audiences from systems engineers to IT managers and executives. You want to continuously learn and share knowledge through blog posts, demos, and training sessions. You have a knack for understanding problems and finding creative solutions; you know how to identify which parts of our product solve a customer\'s problem. You understand how to manage projects, meet deadlines, and prioritize competing demands. What Makes Cloudflare Special?
We are a large-scale technology company with a soul, focused on protecting a free and open Internet. Project Galileo : Since 2014, we\'ve equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend against attacks, at no cost. Athenian Project : In 2017, we created the Athenian Project to protect state and local governments and ensure access to election information and voter registration; we\'ve provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to build a faster, more secure, privacy-centric public DNS resolver. We do not store client IP addresses and will continue to honor our privacy commitments. Sound like something you\'d like to be part of? We\'d love to hear from you! This position may require access to information protected under U.S. export control laws. Any offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer and values diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require accommodations to apply, please contact us at hr@cloudflare.com or 101 Townsend St., San Francisco, CA 94107.
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