Delaware North
Delaware North Boston Holdings is hiring part-time Guest Experience Ambassadors to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Ambassador, you will be responsible for providing positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.
Pay $17.00 / hour
What We Offer
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
What will you do?
Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.
Provide way‑finding assistance and troubleshoot ticketing issues in both indoor and outdoor environments.
Assist with guest entry before events by staffing various gates and high‑traveled areas in and around TD Garden.
Provide mobility assistance by providing escorts to guests upon request.
Be a subject‑matter expert on ADA laws, TD Garden ADA policy, and their implementation at TD Garden.
Professionally handle guest complaints, escalating to management as necessary.
Communicate with guests in person, via email, and via text message during events.
Collaborate with various event‑day personnel (ushers, security, concessions, box office, housekeeping, building operations) to ensure the smooth operation of events.
Execute service recovery when necessary, by providing guests with resolutions to issues as directed by management.
Surprise and delight fans to ensure they receive the best‑in‑class experiences while at TD Garden.
More About You
Experience working in customer service in a fast‑paced environment (preferred).
Positive individual who will always think of the Guest and work hard to ensure unforgettable experiences.
Must be able to work a minimum of 50% of events in each calendar month, including nights and weekends.
Outgoing person comfortable working directly with a high volume of guests and clients.
Willing to work under pressure to solve problems quickly and efficiently.
Ability to perform simple tasks independently after being given specific instructions.
Physical Requirements
Must be able to work in loud environments with flashing lights and lasers.
Must be able to push or lift lightweight objects.
Must be able to push wheelchairs and other assistive devices.
Must be able to use a radio with an earpiece.
Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions.
Shift Details Days, Evenings, Holidays, Monday‑Friday, Weekends, Events.
Who We Are Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
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Pay $17.00 / hour
What We Offer
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
What will you do?
Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.
Provide way‑finding assistance and troubleshoot ticketing issues in both indoor and outdoor environments.
Assist with guest entry before events by staffing various gates and high‑traveled areas in and around TD Garden.
Provide mobility assistance by providing escorts to guests upon request.
Be a subject‑matter expert on ADA laws, TD Garden ADA policy, and their implementation at TD Garden.
Professionally handle guest complaints, escalating to management as necessary.
Communicate with guests in person, via email, and via text message during events.
Collaborate with various event‑day personnel (ushers, security, concessions, box office, housekeeping, building operations) to ensure the smooth operation of events.
Execute service recovery when necessary, by providing guests with resolutions to issues as directed by management.
Surprise and delight fans to ensure they receive the best‑in‑class experiences while at TD Garden.
More About You
Experience working in customer service in a fast‑paced environment (preferred).
Positive individual who will always think of the Guest and work hard to ensure unforgettable experiences.
Must be able to work a minimum of 50% of events in each calendar month, including nights and weekends.
Outgoing person comfortable working directly with a high volume of guests and clients.
Willing to work under pressure to solve problems quickly and efficiently.
Ability to perform simple tasks independently after being given specific instructions.
Physical Requirements
Must be able to work in loud environments with flashing lights and lasers.
Must be able to push or lift lightweight objects.
Must be able to push wheelchairs and other assistive devices.
Must be able to use a radio with an earpiece.
Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions.
Shift Details Days, Evenings, Holidays, Monday‑Friday, Weekends, Events.
Who We Are Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
#J-18808-Ljbffr