Diversey
Overview
Skilled Trade Technical Service Associate IV – Join to apply for the Skilled Trade Technical Service Associate IV role at Diversey. Solicited information and platform prompts (e.g., Continue with Google) appear multiple times in the original content and have been removed to improve clarity. Position Summary
The Field Service Technician (or Territory Account Specialist) is responsible for managing Diversey’s institutional business operations within a designated territory. This role focuses on the installation, maintenance, and repair of chemical dispensing systems and leased dish machines at customer locations, ensuring the highest standards of service delivery. The Field Service Technician is tasked with ensuring customer satisfaction by delivering Diversey’s value proposition and meeting or exceeding service level agreements (SLAs) for key applications, including laundry, kitchen, housekeeping, Industrial Water Treatment and Pools services. A key aspect of the role involves building and nurturing strong, long-term relationships with customers, acting as a trusted partner to meet their operational needs. This position leverages modern systems for communication, reporting, and auditing purposes, ensuring accurate tracking of service activities. The ideal candidate is customer-focused, self-motivated, and able to manage a variety of tasks independently while meeting critical service deadlines. Responsibilities
Deliver an exceptional customer experience by effectively supporting Diversey’s cleaning and sanitation programs. Build and maintain strong relationships at all levels within the customer’s organization, including end users, supervisors, and managers. Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices. Install equipment in accordance with established Standard Operating Procedures (SOPs). Perform routine site visits to monitor program performance and customer satisfaction. Ensure all customer equipment is maintained in proper working condition. Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS). Monitor on-site inventory levels to ensure minimum required supplies are available, support order placement and program compliance. Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback. Diagnose and troubleshoot technical issues with equipment and system performance. Maintain proper inventory levels in company vehicles and storage areas to support service needs. Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs). Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems. Carry out administrative tasks including daily timesheet submission, part/equipment order follow-up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager. Required Qualifications
High school diploma or equivalent required. Minimum of 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting. Minimum of 1 year experience selling cleaning solutions or equipment to clients in the hospitality or food service industry. Flexibility to support emergency business needs, which may occur during evenings, nights, weekends, and holidays. Proficiency with basic computer applications, including email, Microsoft Office (Excel, Word) Microsoft SharePoint, Microsoft PowerApps, and other mobile apps. Valid U.S. driver’s license with a clean driving record and the ability to drive long distances as needed. Physical requirements: Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces. Skilled in the safe and effective use of hand and power tools. Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills. Professional demeanor with a high level of self-motivation and the ability to work independently. Strong attention to detail, time management, and decision-making skills. Excellent communication, interpersonal, and organizational abilities. Ability to collaborate across functions and departments to support company objectives. Preferred Qualifications
Experience with Salesforce (FSL). Understanding Food Safety requirements, NEHA/CPFS or Serve Safe certifications. Benefits & Prerequisites
As a full-time employee of Diversey, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following. Medical, dental, and vision coverage 401k (w/ employer match up) 15 paid vacation days (accrued based on start date) 8 paid fixed holidays annually 24 hours floating holidays (accrued based on start date) 80 hours of sick time (accrued based on start date) We understand that candidates may not meet every single qualification. If your experience looks different from what is identified and you think you can bring value to the role, we’d love to learn more about you. At Solenis, we understand that our greatest asset is our people. We offer competitive compensation and comprehensive benefits including medical, dental, vision & 401K, and opportunities for professional growth. If you are interested in working for a world-class company and solving complex challenges, consider joining our team. Solenis is an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com The expected compensation range for this position is between $57,000.00 and $95,000.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law. Additional Information
Seniority level: Not Applicable Employment type: Full-time Job function: Management and Manufacturing Industries: Chemical Manufacturing Referrals increase your chances of interviewing at Diversey by 2x. Get notified about new Craftsperson jobs in Maryland, NY.
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Skilled Trade Technical Service Associate IV – Join to apply for the Skilled Trade Technical Service Associate IV role at Diversey. Solicited information and platform prompts (e.g., Continue with Google) appear multiple times in the original content and have been removed to improve clarity. Position Summary
The Field Service Technician (or Territory Account Specialist) is responsible for managing Diversey’s institutional business operations within a designated territory. This role focuses on the installation, maintenance, and repair of chemical dispensing systems and leased dish machines at customer locations, ensuring the highest standards of service delivery. The Field Service Technician is tasked with ensuring customer satisfaction by delivering Diversey’s value proposition and meeting or exceeding service level agreements (SLAs) for key applications, including laundry, kitchen, housekeeping, Industrial Water Treatment and Pools services. A key aspect of the role involves building and nurturing strong, long-term relationships with customers, acting as a trusted partner to meet their operational needs. This position leverages modern systems for communication, reporting, and auditing purposes, ensuring accurate tracking of service activities. The ideal candidate is customer-focused, self-motivated, and able to manage a variety of tasks independently while meeting critical service deadlines. Responsibilities
Deliver an exceptional customer experience by effectively supporting Diversey’s cleaning and sanitation programs. Build and maintain strong relationships at all levels within the customer’s organization, including end users, supervisors, and managers. Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices. Install equipment in accordance with established Standard Operating Procedures (SOPs). Perform routine site visits to monitor program performance and customer satisfaction. Ensure all customer equipment is maintained in proper working condition. Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS). Monitor on-site inventory levels to ensure minimum required supplies are available, support order placement and program compliance. Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback. Diagnose and troubleshoot technical issues with equipment and system performance. Maintain proper inventory levels in company vehicles and storage areas to support service needs. Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs). Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems. Carry out administrative tasks including daily timesheet submission, part/equipment order follow-up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager. Required Qualifications
High school diploma or equivalent required. Minimum of 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting. Minimum of 1 year experience selling cleaning solutions or equipment to clients in the hospitality or food service industry. Flexibility to support emergency business needs, which may occur during evenings, nights, weekends, and holidays. Proficiency with basic computer applications, including email, Microsoft Office (Excel, Word) Microsoft SharePoint, Microsoft PowerApps, and other mobile apps. Valid U.S. driver’s license with a clean driving record and the ability to drive long distances as needed. Physical requirements: Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces. Skilled in the safe and effective use of hand and power tools. Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills. Professional demeanor with a high level of self-motivation and the ability to work independently. Strong attention to detail, time management, and decision-making skills. Excellent communication, interpersonal, and organizational abilities. Ability to collaborate across functions and departments to support company objectives. Preferred Qualifications
Experience with Salesforce (FSL). Understanding Food Safety requirements, NEHA/CPFS or Serve Safe certifications. Benefits & Prerequisites
As a full-time employee of Diversey, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following. Medical, dental, and vision coverage 401k (w/ employer match up) 15 paid vacation days (accrued based on start date) 8 paid fixed holidays annually 24 hours floating holidays (accrued based on start date) 80 hours of sick time (accrued based on start date) We understand that candidates may not meet every single qualification. If your experience looks different from what is identified and you think you can bring value to the role, we’d love to learn more about you. At Solenis, we understand that our greatest asset is our people. We offer competitive compensation and comprehensive benefits including medical, dental, vision & 401K, and opportunities for professional growth. If you are interested in working for a world-class company and solving complex challenges, consider joining our team. Solenis is an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com The expected compensation range for this position is between $57,000.00 and $95,000.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law. Additional Information
Seniority level: Not Applicable Employment type: Full-time Job function: Management and Manufacturing Industries: Chemical Manufacturing Referrals increase your chances of interviewing at Diversey by 2x. Get notified about new Craftsperson jobs in Maryland, NY.
#J-18808-Ljbffr