Bellco Credit Union
Application deadline is 5 days after the date the role was posted.
Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial‑service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.
LOCATION:
Corporate
DIVISION:
SVP‑CMXO
FUNCTION DESCRIPTION The Card Operations Specialist I plays a key role in assisting our members with disputed ATM or Debit card transactions. This position is responsible for handling questions and disputes for Bellco Credit Union accounts on the core system and/or debit/ATM card system. These duties include providing detailed information and problem‑solving services to members and internal clients, relating to ATM and POS transactions for ATM and debit cards. In addition, this position is responsible for dealing with member service issues, such as disputes, research, ATM deposit returns and ATM deposit corrections.
ORGANIZATIONAL RELATIONSHIPS Reports To: Sr. Manager of Relationships
Supervises: None
Contacts: Contact with members and other Bellco employees. Frequent contact with affiliated organizations, other financial institutions, merchants and vendors.
QUALIFICATIONS/REQUIREMENTS Education:
High School Diploma or equivalent
Qualifications and Skills:
6-months of experience processing back‑office card operations preferred.
Knowledge of card products and services, Reg E and Reg Z.
Proficiency in Microsoft Office (Word, Excel, Outlook) required.
Proven experience with prioritizing workload based on mandatory requirements and member service level agreements.
Detail oriented and possess strong organizational and communication skills.
Strong analytical skills required with a high degree of accuracy.
Ability to multi‑task in other areas of the unit.
Ability to tactfully question or actively listen to members/employees/departments to determine specific needs.
ESSENTIAL FUNCTIONS
Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments.
Understands the basis for procedures and deals appropriately with departures from the standards.
Understands legal and regulatory restrictions.
Make independent judgments and posts transactions regarding member accounts with a focus on elimination of errors.
Makes sound decisions regarding members’ accounts to benefit both Bellco and the member. This may include, but not limited to, decisions regarding refunds resulting from fees or interest.
Demonstrates strong communication skills with peers, other departments/branches and management.
Performs ATM and debit card functions, including disputes, charge backs and charge offs.
Must maintain and secure confidential member information.
Completes dispute research and accounting reconciliation adjustments.
Communicate with CU members to collect information and resolve disputes.
Assists in overall department operations as needed, i.e. credit and debit card phone calls (during high volume times), MemberConnect requests, special projects, dispute processing, and ATM returns or corrections.
Handles member contact regarding dispute process to include processing of paperwork.
Reviews and maintains monthly lost/stolen report to transfer balances to new credit card accounts.
Pulling booked credit card reporting to update necessary fields within core credit card system.
Handles member points and reward request that are submitted through member connect.
Processes cash advances, balance transfers and adjustments related to member credit cards.
Regular and punctual attendance.
Management retains the discretion to add to or change the duties of the position at any time.
WORKING CONDITIONS Office environment
Mobility throughout department
Necessitates movement to other departments.
May necessitate travel to off‑site training.
High phone volume.
BENEFITS & COMPENSATION Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401(k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non‑exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non‑branch management roles may be eligible for an annual managerial bonus.
Non‑branch non‑management roles may be eligible for on‑the‑spot bonuses for extraordinary performance.
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Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial‑service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.
LOCATION:
Corporate
DIVISION:
SVP‑CMXO
FUNCTION DESCRIPTION The Card Operations Specialist I plays a key role in assisting our members with disputed ATM or Debit card transactions. This position is responsible for handling questions and disputes for Bellco Credit Union accounts on the core system and/or debit/ATM card system. These duties include providing detailed information and problem‑solving services to members and internal clients, relating to ATM and POS transactions for ATM and debit cards. In addition, this position is responsible for dealing with member service issues, such as disputes, research, ATM deposit returns and ATM deposit corrections.
ORGANIZATIONAL RELATIONSHIPS Reports To: Sr. Manager of Relationships
Supervises: None
Contacts: Contact with members and other Bellco employees. Frequent contact with affiliated organizations, other financial institutions, merchants and vendors.
QUALIFICATIONS/REQUIREMENTS Education:
High School Diploma or equivalent
Qualifications and Skills:
6-months of experience processing back‑office card operations preferred.
Knowledge of card products and services, Reg E and Reg Z.
Proficiency in Microsoft Office (Word, Excel, Outlook) required.
Proven experience with prioritizing workload based on mandatory requirements and member service level agreements.
Detail oriented and possess strong organizational and communication skills.
Strong analytical skills required with a high degree of accuracy.
Ability to multi‑task in other areas of the unit.
Ability to tactfully question or actively listen to members/employees/departments to determine specific needs.
ESSENTIAL FUNCTIONS
Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments.
Understands the basis for procedures and deals appropriately with departures from the standards.
Understands legal and regulatory restrictions.
Make independent judgments and posts transactions regarding member accounts with a focus on elimination of errors.
Makes sound decisions regarding members’ accounts to benefit both Bellco and the member. This may include, but not limited to, decisions regarding refunds resulting from fees or interest.
Demonstrates strong communication skills with peers, other departments/branches and management.
Performs ATM and debit card functions, including disputes, charge backs and charge offs.
Must maintain and secure confidential member information.
Completes dispute research and accounting reconciliation adjustments.
Communicate with CU members to collect information and resolve disputes.
Assists in overall department operations as needed, i.e. credit and debit card phone calls (during high volume times), MemberConnect requests, special projects, dispute processing, and ATM returns or corrections.
Handles member contact regarding dispute process to include processing of paperwork.
Reviews and maintains monthly lost/stolen report to transfer balances to new credit card accounts.
Pulling booked credit card reporting to update necessary fields within core credit card system.
Handles member points and reward request that are submitted through member connect.
Processes cash advances, balance transfers and adjustments related to member credit cards.
Regular and punctual attendance.
Management retains the discretion to add to or change the duties of the position at any time.
WORKING CONDITIONS Office environment
Mobility throughout department
Necessitates movement to other departments.
May necessitate travel to off‑site training.
High phone volume.
BENEFITS & COMPENSATION Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401(k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non‑exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non‑branch management roles may be eligible for an annual managerial bonus.
Non‑branch non‑management roles may be eligible for on‑the‑spot bonuses for extraordinary performance.
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