Energy Acuity
Associate Owner Relations Agent - 25446 New 2 Locations
Energy Acuity, Denver, Colorado, United States, 80285
Associate Owner Relations Agent
1 day ago Be among the first 25 applicants
Why YOU want this position
At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
Description
We are the most trusted energy‑dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.
The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.
Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.
We are currently seeking an Associate Owner Relations Agent to join our team working remotely in Canada. This position will work Monday thru Friday, 8:00 am – 5:00 pm CT.
Performance Objectives
Answer incoming oil and gas owner relations phone calls from 8:00 to 5:00 p.m. CST, assisting callers with basic FAQs
Log owner inquiries into a case tracking system
Log detailed messages for inquiries that would need to be escalated to more experienced Owner Relations Agents
Listen to voicemails and log into a case tracking system
Competitive Candidate Profile
Proficient in navigating CRM tools, ticketing systems, or other platforms efficiently
Accurately captures information and follows designated procedures
Articulates words clearly and professionally
Able to calm upset callers and manage tense conversations
Able to handle high call volumes
Being consistently available during work hours
High School Diploma
2+ years of customer service experience
Proficient in MS Applications
Physical Demands
Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment
Able to safely lift up to 35 pounds at a time using safe lifting techniques
Ability to communicate effectively with another person
Regular and predictable attendance is required
Ability to work in a remote/work from home environment is required
Travel requirements: 0% or as required for company needs
Seniority level
Not Applicable
Employment type
Full-time
Job function
Business Development and Sales
Software Development
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Why YOU want this position
At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
Description
We are the most trusted energy‑dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.
The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.
Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.
We are currently seeking an Associate Owner Relations Agent to join our team working remotely in Canada. This position will work Monday thru Friday, 8:00 am – 5:00 pm CT.
Performance Objectives
Answer incoming oil and gas owner relations phone calls from 8:00 to 5:00 p.m. CST, assisting callers with basic FAQs
Log owner inquiries into a case tracking system
Log detailed messages for inquiries that would need to be escalated to more experienced Owner Relations Agents
Listen to voicemails and log into a case tracking system
Competitive Candidate Profile
Proficient in navigating CRM tools, ticketing systems, or other platforms efficiently
Accurately captures information and follows designated procedures
Articulates words clearly and professionally
Able to calm upset callers and manage tense conversations
Able to handle high call volumes
Being consistently available during work hours
High School Diploma
2+ years of customer service experience
Proficient in MS Applications
Physical Demands
Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment
Able to safely lift up to 35 pounds at a time using safe lifting techniques
Ability to communicate effectively with another person
Regular and predictable attendance is required
Ability to work in a remote/work from home environment is required
Travel requirements: 0% or as required for company needs
Seniority level
Not Applicable
Employment type
Full-time
Job function
Business Development and Sales
Software Development
#J-18808-Ljbffr