State of Florida
VICTIM COMPENSATION CLAIMS ANALYST - 41000638
State of Florida, Tallahassee, Florida, us, 32318
Overview
Requisition No: 863335 Agency: Office of the Attorney General Working Title: VICTIM COMPENSATION CLAIMS ANALYST - 41000638 Pay Plan: Career Service Position Number: 41000638 Salary: $42,024.32 Posting Closing Date: 11/13/2025 Total Compensation Estimator Tool Our Organization and Mission:
The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States. Pay:
$42,024.32 Annually Position Summary:
The incumbent in this position serves the primary role of processing claim and payment determinations in the Bureau of Victim Compensation and plays an integral role in the overall effectiveness and efficiency of the program through daily activities in the claims process.
Qualifications
Three (3) years of relevant clerical or administrative experience in the areas of: accounting; claims processing; claims or benefits eligibility determination; social or victim services; disability examiner; claims adjuster; insurance adjuster; or case manager processing eligibility and benefit payments. A bachelor’s degree from an accredited college or university can substitute for required work experience. A high school diploma (or equivalent) can substitute for one year of required work experience.
The Work You Will Do
This position’s duties include but not limited to the following: Resolve compensability issues and independently determine eligibility for victim compensation benefits in accordance with established statutes, administrative rules, and procedures within two business days of receipt and with no margin of error. If necessary, generate requests for information and utilize correspondence from victims, applicants, attorneys, centers, financial institutions, insurance carriers, medical providers, and/or criminal justice agencies to finalize determinations. Perform criminal history background checks for victims and applicants seeking victim compensation and/or property loss benefits using the Criminal Justice Information System, with no margin of error. Contact law enforcement and criminal justice entities concerning claims to assess statutory elements of eligibility for benefits, as well as obtain information regarding the status of prosecution and restitution. Contact victims telephonically to provide an introduction, status information, and/or instructions within two business days of claim assignment. Contact vendors, advocates, employers, treatment providers, contractors, and/or collateral sources to verify costs directly related to the criminal victimization, and to verify that collateral sources are exhausted prior to payment by the trust fund, if applicable. Authorize payments in accordance with established statutes, administrative rules, and procedures. Identify potential subrogation activities, and handle refund/recoupment/restitution issues as needed. Respond to inquiries and concerns received via telephone, email, fax, or mail, within two business days of receipt. Communicate effectively both orally and in writing by providing information that is professional, clear and well understood. Resolve problems and complaints without escalation and with minimal referral to supervisors. Demonstrate sensitivity and awareness while adhering to confidentiality practices. Recognize obligations in the transparency of public records laws to record activities in a concise and impartial manner. Perform Automated Call Distribution duties as needed. Based on monthly statistical reports, achieve quantitative measurements of aptitude no less than 50 claim determinations processed, and 30 expenses paid monthly. Finalizes quality assurance corrective actions within five business days of notification. Complete special projects as requested and finalize directives within established time frames.
Note: This position may require extended hours and/or travel outside of the work site.
Candidate Profile
Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement “See Resume” in place of entering work history. If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
The Benefits of Working for the State of Florida
Annual and Sick Leave benefits. Nine paid holidays and one Personal Holiday each year. State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, including employer contributions. For more information, please click www.myfrs.com. Flexible Spending Accounts Tuition waivers. And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
IMPORTANT NOTICE
To be considered for the position, all applicants must submit a complete and accurate application profile necessary for qualifying, including dates of service, reason for leaving, etc. Ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. Any required experience and/or preferences listed in the advertisement must be verified at the time of application.
Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position. The elements of the selection process may include a skill assessment exercise. Current and future vacancies may be filled from this advertisement for a period of up to six months. After six months, a new application must be submitted to an open advertisement to be considered. OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S.
CRIMINAL BACKGROUND CHECKS / DRUG FREE WORKPLACE
All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace; all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.
E-VERIFY STATEMENT
The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (E-Verify). E-Verify confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (I-9).
PERSONS WITH DISABILITIES / ADA STATEMENT
The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, please notify the People First Service Center at 877-562-7287. If you need accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide accommodation.
REMINDERS
Male applicants born on or after October 1, 1962 must be registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, visit the SSS website at: https://www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), check how re-employment affects benefits and consider waiting periods as applicable. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and prohibits discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation must notify the agency hiring authority and/or People First Service Center (1-866-663-4735) in advance. The State of Florida supports a Drug-Free workplace; all employees are subject to reasonable suspicion drug testing.
VETERANS’ PREFERENCE
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Some service members may be eligible for waivers for postsecondary educational requirements. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
#J-18808-Ljbffr
Requisition No: 863335 Agency: Office of the Attorney General Working Title: VICTIM COMPENSATION CLAIMS ANALYST - 41000638 Pay Plan: Career Service Position Number: 41000638 Salary: $42,024.32 Posting Closing Date: 11/13/2025 Total Compensation Estimator Tool Our Organization and Mission:
The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States. Pay:
$42,024.32 Annually Position Summary:
The incumbent in this position serves the primary role of processing claim and payment determinations in the Bureau of Victim Compensation and plays an integral role in the overall effectiveness and efficiency of the program through daily activities in the claims process.
Qualifications
Three (3) years of relevant clerical or administrative experience in the areas of: accounting; claims processing; claims or benefits eligibility determination; social or victim services; disability examiner; claims adjuster; insurance adjuster; or case manager processing eligibility and benefit payments. A bachelor’s degree from an accredited college or university can substitute for required work experience. A high school diploma (or equivalent) can substitute for one year of required work experience.
The Work You Will Do
This position’s duties include but not limited to the following: Resolve compensability issues and independently determine eligibility for victim compensation benefits in accordance with established statutes, administrative rules, and procedures within two business days of receipt and with no margin of error. If necessary, generate requests for information and utilize correspondence from victims, applicants, attorneys, centers, financial institutions, insurance carriers, medical providers, and/or criminal justice agencies to finalize determinations. Perform criminal history background checks for victims and applicants seeking victim compensation and/or property loss benefits using the Criminal Justice Information System, with no margin of error. Contact law enforcement and criminal justice entities concerning claims to assess statutory elements of eligibility for benefits, as well as obtain information regarding the status of prosecution and restitution. Contact victims telephonically to provide an introduction, status information, and/or instructions within two business days of claim assignment. Contact vendors, advocates, employers, treatment providers, contractors, and/or collateral sources to verify costs directly related to the criminal victimization, and to verify that collateral sources are exhausted prior to payment by the trust fund, if applicable. Authorize payments in accordance with established statutes, administrative rules, and procedures. Identify potential subrogation activities, and handle refund/recoupment/restitution issues as needed. Respond to inquiries and concerns received via telephone, email, fax, or mail, within two business days of receipt. Communicate effectively both orally and in writing by providing information that is professional, clear and well understood. Resolve problems and complaints without escalation and with minimal referral to supervisors. Demonstrate sensitivity and awareness while adhering to confidentiality practices. Recognize obligations in the transparency of public records laws to record activities in a concise and impartial manner. Perform Automated Call Distribution duties as needed. Based on monthly statistical reports, achieve quantitative measurements of aptitude no less than 50 claim determinations processed, and 30 expenses paid monthly. Finalizes quality assurance corrective actions within five business days of notification. Complete special projects as requested and finalize directives within established time frames.
Note: This position may require extended hours and/or travel outside of the work site.
Candidate Profile
Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement “See Resume” in place of entering work history. If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
The Benefits of Working for the State of Florida
Annual and Sick Leave benefits. Nine paid holidays and one Personal Holiday each year. State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, including employer contributions. For more information, please click www.myfrs.com. Flexible Spending Accounts Tuition waivers. And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
IMPORTANT NOTICE
To be considered for the position, all applicants must submit a complete and accurate application profile necessary for qualifying, including dates of service, reason for leaving, etc. Ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. Any required experience and/or preferences listed in the advertisement must be verified at the time of application.
Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position. The elements of the selection process may include a skill assessment exercise. Current and future vacancies may be filled from this advertisement for a period of up to six months. After six months, a new application must be submitted to an open advertisement to be considered. OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S.
CRIMINAL BACKGROUND CHECKS / DRUG FREE WORKPLACE
All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace; all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.
E-VERIFY STATEMENT
The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (E-Verify). E-Verify confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (I-9).
PERSONS WITH DISABILITIES / ADA STATEMENT
The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, please notify the People First Service Center at 877-562-7287. If you need accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide accommodation.
REMINDERS
Male applicants born on or after October 1, 1962 must be registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, visit the SSS website at: https://www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), check how re-employment affects benefits and consider waiting periods as applicable. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and prohibits discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation must notify the agency hiring authority and/or People First Service Center (1-866-663-4735) in advance. The State of Florida supports a Drug-Free workplace; all employees are subject to reasonable suspicion drug testing.
VETERANS’ PREFERENCE
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Some service members may be eligible for waivers for postsecondary educational requirements. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
#J-18808-Ljbffr