UBS
Job Reference #
327223BR
City
Nashville, Weehawken
Job Type
Full Time
Your role
A Platform and Integration (agreed to name) for the Client Service Experience Center focuses on ensuring seamless communication and data flow between various systems, applications, and platforms within the call center environment. This role involves analyzing business and technical requirements, designing integration solutions, troubleshooting issues, and collaborating with various teams to optimize call center operations. Responsibilities
System Analysis and Design: Analyze current call center systems and processes to identify areas for improvement and integration. Integration Solution Design: Design and develop solutions for integrating different call center platforms into one CCaaS infrastructure. Troubleshooting and Issue Resolution: Investigate and resolve integration-related issues, ensuring smooth data flow and system functionality. Collaboration: Work closely with IT teams, business analysts, and other stakeholders to implement and manage integrations. Documentation and Reporting: Maintain documentation of integration solutions, track progress, and report on key performance indicators (KPIs). Platform Management: Manage and maintain various call center platforms, including CRM, telephony systems, and reporting tools. Performance Monitoring: Monitor call center performance metrics and identify areas for improvement. Training and Support: Provide training and support to call center staff on new systems and processes. Salary information Detailed salary information : Weehawken: the salary range for this role is $90000 to $120000 The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit UBS.usbenefits. Your team
You will join the Work Force Management team in the Client Service Experience Center, supporting CCaSS transformation and demonstrating platform and integration expertise during the transition. Your expertise
Strong analytical and problem-solving skills. Experience with integration technologies such as APIs, middleware, and data mapping. Knowledge of call center platforms and technologies, including CRM, telephony, and reporting systems. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in MS Office Suite, data modeling, and reporting tools. Working in a call center environment Financial Services and banking background Ability to work quickly and efficiently in a fast-paced environment Ability to manage numerous tasks simultaneously Ability to work effectively across diverse Lines of Businesses Empowered to make decisions and create change About us
UBS is the worlds largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries. Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. #J-18808-Ljbffr
A Platform and Integration (agreed to name) for the Client Service Experience Center focuses on ensuring seamless communication and data flow between various systems, applications, and platforms within the call center environment. This role involves analyzing business and technical requirements, designing integration solutions, troubleshooting issues, and collaborating with various teams to optimize call center operations. Responsibilities
System Analysis and Design: Analyze current call center systems and processes to identify areas for improvement and integration. Integration Solution Design: Design and develop solutions for integrating different call center platforms into one CCaaS infrastructure. Troubleshooting and Issue Resolution: Investigate and resolve integration-related issues, ensuring smooth data flow and system functionality. Collaboration: Work closely with IT teams, business analysts, and other stakeholders to implement and manage integrations. Documentation and Reporting: Maintain documentation of integration solutions, track progress, and report on key performance indicators (KPIs). Platform Management: Manage and maintain various call center platforms, including CRM, telephony systems, and reporting tools. Performance Monitoring: Monitor call center performance metrics and identify areas for improvement. Training and Support: Provide training and support to call center staff on new systems and processes. Salary information Detailed salary information : Weehawken: the salary range for this role is $90000 to $120000 The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit UBS.usbenefits. Your team
You will join the Work Force Management team in the Client Service Experience Center, supporting CCaSS transformation and demonstrating platform and integration expertise during the transition. Your expertise
Strong analytical and problem-solving skills. Experience with integration technologies such as APIs, middleware, and data mapping. Knowledge of call center platforms and technologies, including CRM, telephony, and reporting systems. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in MS Office Suite, data modeling, and reporting tools. Working in a call center environment Financial Services and banking background Ability to work quickly and efficiently in a fast-paced environment Ability to manage numerous tasks simultaneously Ability to work effectively across diverse Lines of Businesses Empowered to make decisions and create change About us
UBS is the worlds largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries. Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. #J-18808-Ljbffr