The Dignify Solutions, LLC
Onsite Support Engineer (Fulltime) - Onsite
The Dignify Solutions, LLC, Cleveland, Ohio, us, 44101
Overview
Onsite Support Engineer (Fulltime) - Onsite Location: multiple listings include Brooklyn, OH; Cleveland, OH; Strongsville, OH Salary ranges vary by location. Responsibilities
Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration Experience handling L2/L3 troubleshooting for Windows & MAC OS Experience with Citrix and Microsoft Remote Desktop concepts and administration Knowledge of DHCP, IP routing, VPN, and firewall concepts Experience in supporting minor hardware repairs (Desktop & Laptop) Experience in phone system administration Liaises with clients, other IT support groups and 3rd party providers when necessary Performs imaging/reimaging of PCs Performs IMAC (Install, Move, Add and Change) Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site IT security issues and virus elimination Creates/maintains documentation on ticketing tool Local network support and/or assists centralized Network team Qualifications (Selected)
Experience with Microsoft Active Directory and Office 365 administration L2/L3 troubleshooting experience for Windows & MAC OS Experience with Citrix and Microsoft Remote Desktop Knowledge of DHCP, IP routing, VPN, and firewall concepts Hardware repair experience (Desktop & Laptop) Phone system administration experience Strong communication with clients and cross-team collaboration Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
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Onsite Support Engineer (Fulltime) - Onsite Location: multiple listings include Brooklyn, OH; Cleveland, OH; Strongsville, OH Salary ranges vary by location. Responsibilities
Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration Experience handling L2/L3 troubleshooting for Windows & MAC OS Experience with Citrix and Microsoft Remote Desktop concepts and administration Knowledge of DHCP, IP routing, VPN, and firewall concepts Experience in supporting minor hardware repairs (Desktop & Laptop) Experience in phone system administration Liaises with clients, other IT support groups and 3rd party providers when necessary Performs imaging/reimaging of PCs Performs IMAC (Install, Move, Add and Change) Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site IT security issues and virus elimination Creates/maintains documentation on ticketing tool Local network support and/or assists centralized Network team Qualifications (Selected)
Experience with Microsoft Active Directory and Office 365 administration L2/L3 troubleshooting experience for Windows & MAC OS Experience with Citrix and Microsoft Remote Desktop Knowledge of DHCP, IP routing, VPN, and firewall concepts Hardware repair experience (Desktop & Laptop) Phone system administration experience Strong communication with clients and cross-team collaboration Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
#J-18808-Ljbffr