Monotype
Overview
Are you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Visit www.monotype.com Who do we need?
The Client Partner serves as the post-sale relationship owner and strategic delivery partner for Monotype's Creative Type Services offering. This role is critical, taking over from the Global Key Account Director once the contract is signed. While the Global Key Account Director manages contracts and major upsells, the Client Partner drives service delivery excellence, client retention, and organic growth. Acting as the central hub, you orchestrate delivery teams, bridge creative and operational needs, and ensure clients realize measurable value from their Creative Type Services engagement. Key Responsibilities
Post-Sale Relationship Ownership
Assume primary relationship ownership after Global Key Account Director closes the initial sale
Build deep, ongoing partnerships with client creative leaders, brand managers, and operational stakeholders
Serve as the main point of contact for service delivery, strategic planning, and partnership development
Maintain regular engagement cadence (weekly check-ins, monthly strategic reviews, quarterly QBRs)
The Client Partner is responsible for identifying upsell opportunities. The Global Key Account Director is accountable for managing contracts, defining handoffs with client stakeholders, and collaborating on major upsells that require new agreements.
Creative Program Leadership
Coordinate the Core Team: Type Success Manager and Project Manager for seamless delivery
Activate Support Team resources as needed: Executive Creative Director, Creative Team, Technical Craft, Operations
Translate client creative challenges into actionable project briefs for creative and technical teams
Bridge the gap between client creative vision and Monotype's technical/typographic capabilities
Ensure integration across operational excellence, creative solutions, and strategic advisory
Creative Partnership & Engagement
Engage with Creative Directors, Brand Managers, and design teams on typographic strategy
Evaluate client typographic needs and identify opportunities for creative services and custom solutions
Communicate the creative and business impact of typography decisions and recommendations
Partner with Executive Creative Director to deliver strategic typography counsel and executive briefings
Facilitate collaboration between client creative stakeholders and Monotype's Senior Creative Type Consultants
Service Value & Growth Management
Ensure clients realize measurable value across the five service pillars (Type Systems, Intelligence, Activation, Innovation, Vision)
Identify opportunities to deepen engagement and expand service adoption within existing scope
Recognize natural expansion opportunities (additional brands, regions, or service enhancements)
Track and report on key performance indicators, success metrics, and client outcomes
Drive contract renewals through demonstrated value delivery and strategic partnership development
Success Metrics
Client retention and renewal rates for assigned accounts
Service adoption across the five typography service pillars
Organic revenue growth through expanded creative service usage
Successful coordination of cross-functional delivery (creative, technical, operational)
Achievement of client-defined success metrics and creative KPIs
Engagement health and leading indicators such as improved NPS, growth in stakeholder advocacy, and increased design team engagement/adoption
What We’re Looking For
Proven experience in customer success, account management, or client services within creative or brand-led environments
Strong track record of managing complex client relationships and driving retention
Experience leading and coordinating cross-functional creative and operational teams
Background in creative services, brand management, agency operations, or related fields (strongly preferred)
Ideally, a strong foundation in creative and typographic principles to engage credibly with client creative teams
Ability to understand and articulate how typography impacts brand strategy and business outcomes
Capability to evaluate typographic strategies and identify opportunities for Monotype's creative services
Comfortable discussing design direction, font pairing, brand identity, and creative execution
Familiarity with design tools and creative workflows (Adobe Creative Cloud, Figma, etc.)
Ability to translate between creative language and business value propositions
Skilled at facilitating collaboration between client creative teams and Monotype specialists
Bridge-builder between creative vision and technical/operational execution
Comfortable presenting to both creative leadership and C-suite executives
Self-driven with strong ownership mentality for client outcomes
Proactive in identifying creative opportunities and addressing challenges before escalation
Balanced perspective appreciating both creative excellence and business objectives
What’s in it for you
Hybrid work arrangements and competitive paid time off programs.
Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
A creative, innovative, and global working environment in the creative and software technology industry
Highly engaged Events Committee to keep work enjoyable.
Reward & Recognition Programs (including President's Club for all functions)
Professional onboarding program, including robust targeted training for Sales function
Development and advancement opportunities (high internal mobility across organization)
Retirement planning options to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #LI-DNI The US pay range for this position is $125,000.00 – $140,000.00 annual base salary. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level. The job application window for this role is 30 days from the posting date.
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Are you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Visit www.monotype.com Who do we need?
The Client Partner serves as the post-sale relationship owner and strategic delivery partner for Monotype's Creative Type Services offering. This role is critical, taking over from the Global Key Account Director once the contract is signed. While the Global Key Account Director manages contracts and major upsells, the Client Partner drives service delivery excellence, client retention, and organic growth. Acting as the central hub, you orchestrate delivery teams, bridge creative and operational needs, and ensure clients realize measurable value from their Creative Type Services engagement. Key Responsibilities
Post-Sale Relationship Ownership
Assume primary relationship ownership after Global Key Account Director closes the initial sale
Build deep, ongoing partnerships with client creative leaders, brand managers, and operational stakeholders
Serve as the main point of contact for service delivery, strategic planning, and partnership development
Maintain regular engagement cadence (weekly check-ins, monthly strategic reviews, quarterly QBRs)
The Client Partner is responsible for identifying upsell opportunities. The Global Key Account Director is accountable for managing contracts, defining handoffs with client stakeholders, and collaborating on major upsells that require new agreements.
Creative Program Leadership
Coordinate the Core Team: Type Success Manager and Project Manager for seamless delivery
Activate Support Team resources as needed: Executive Creative Director, Creative Team, Technical Craft, Operations
Translate client creative challenges into actionable project briefs for creative and technical teams
Bridge the gap between client creative vision and Monotype's technical/typographic capabilities
Ensure integration across operational excellence, creative solutions, and strategic advisory
Creative Partnership & Engagement
Engage with Creative Directors, Brand Managers, and design teams on typographic strategy
Evaluate client typographic needs and identify opportunities for creative services and custom solutions
Communicate the creative and business impact of typography decisions and recommendations
Partner with Executive Creative Director to deliver strategic typography counsel and executive briefings
Facilitate collaboration between client creative stakeholders and Monotype's Senior Creative Type Consultants
Service Value & Growth Management
Ensure clients realize measurable value across the five service pillars (Type Systems, Intelligence, Activation, Innovation, Vision)
Identify opportunities to deepen engagement and expand service adoption within existing scope
Recognize natural expansion opportunities (additional brands, regions, or service enhancements)
Track and report on key performance indicators, success metrics, and client outcomes
Drive contract renewals through demonstrated value delivery and strategic partnership development
Success Metrics
Client retention and renewal rates for assigned accounts
Service adoption across the five typography service pillars
Organic revenue growth through expanded creative service usage
Successful coordination of cross-functional delivery (creative, technical, operational)
Achievement of client-defined success metrics and creative KPIs
Engagement health and leading indicators such as improved NPS, growth in stakeholder advocacy, and increased design team engagement/adoption
What We’re Looking For
Proven experience in customer success, account management, or client services within creative or brand-led environments
Strong track record of managing complex client relationships and driving retention
Experience leading and coordinating cross-functional creative and operational teams
Background in creative services, brand management, agency operations, or related fields (strongly preferred)
Ideally, a strong foundation in creative and typographic principles to engage credibly with client creative teams
Ability to understand and articulate how typography impacts brand strategy and business outcomes
Capability to evaluate typographic strategies and identify opportunities for Monotype's creative services
Comfortable discussing design direction, font pairing, brand identity, and creative execution
Familiarity with design tools and creative workflows (Adobe Creative Cloud, Figma, etc.)
Ability to translate between creative language and business value propositions
Skilled at facilitating collaboration between client creative teams and Monotype specialists
Bridge-builder between creative vision and technical/operational execution
Comfortable presenting to both creative leadership and C-suite executives
Self-driven with strong ownership mentality for client outcomes
Proactive in identifying creative opportunities and addressing challenges before escalation
Balanced perspective appreciating both creative excellence and business objectives
What’s in it for you
Hybrid work arrangements and competitive paid time off programs.
Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
A creative, innovative, and global working environment in the creative and software technology industry
Highly engaged Events Committee to keep work enjoyable.
Reward & Recognition Programs (including President's Club for all functions)
Professional onboarding program, including robust targeted training for Sales function
Development and advancement opportunities (high internal mobility across organization)
Retirement planning options to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #LI-DNI The US pay range for this position is $125,000.00 – $140,000.00 annual base salary. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level. The job application window for this role is 30 days from the posting date.
#J-18808-Ljbffr