Sentara
Overview
Document Management Associate II Responsible for gathering medical record documentation or attorney requested documentation in a timely, accurate fashion to satisfy requests of revenue cycle team members as part of collection efforts. Able to handle high volume, highly confidential and time sensitive information, while focusing on accuracy. Interacts with clinical departments and external attorneys and requires the ability to demonstrate professionalism and high levels of customer service. Ability to operate basic office equipment in a fast-paced environment. Effective organizational skills. Strong written and verbal communication skills. Positive attitude, attention to detail, questioning attitude, willingness to collaborate with leadership and other team members to continuously improve processes. This is a Hybrid position.
Responsibilities
Gather medical record documentation or attorney requested documentation to satisfy revenue cycle requests.
Handle high volume, highly confidential, and time-sensitive information with accuracy.
Interact with clinical departments and external attorneys; maintain professionalism and high levels of customer service.
Operate basic office equipment in a fast-paced environment; demonstrate effective organizational skills.
Communicate effectively in writing and verbally; collaborate with leadership and team members to improve processes.
Qualifications
Education : High School Diploma or equivalent
Certification/Licensure : No specific certification or licensure requirements
Experience :
Two (2) years of related revenue experience
Organized and detail-oriented
Experience with medical and legal records (collection/storage) and time-sensitive documents
Benefits
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down - $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Potential annual discretionary bonus if established system and eligibility criteria are met
Sentara Health is an equal opportunity employer
and
prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
Remote Work For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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Document Management Associate II Responsible for gathering medical record documentation or attorney requested documentation in a timely, accurate fashion to satisfy requests of revenue cycle team members as part of collection efforts. Able to handle high volume, highly confidential and time sensitive information, while focusing on accuracy. Interacts with clinical departments and external attorneys and requires the ability to demonstrate professionalism and high levels of customer service. Ability to operate basic office equipment in a fast-paced environment. Effective organizational skills. Strong written and verbal communication skills. Positive attitude, attention to detail, questioning attitude, willingness to collaborate with leadership and other team members to continuously improve processes. This is a Hybrid position.
Responsibilities
Gather medical record documentation or attorney requested documentation to satisfy revenue cycle requests.
Handle high volume, highly confidential, and time-sensitive information with accuracy.
Interact with clinical departments and external attorneys; maintain professionalism and high levels of customer service.
Operate basic office equipment in a fast-paced environment; demonstrate effective organizational skills.
Communicate effectively in writing and verbally; collaborate with leadership and team members to improve processes.
Qualifications
Education : High School Diploma or equivalent
Certification/Licensure : No specific certification or licensure requirements
Experience :
Two (2) years of related revenue experience
Organized and detail-oriented
Experience with medical and legal records (collection/storage) and time-sensitive documents
Benefits
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down - $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Potential annual discretionary bonus if established system and eligibility criteria are met
Sentara Health is an equal opportunity employer
and
prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
Remote Work For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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