City of Durango
Overview
What Youll Do
As the IT Technology Specialist at the Durango Public Library, you will serve as a point of contact for both library staff and community members who need technology support. Youll install, maintain, and troubleshoot desktop, laptop, and tablet systems; manage hardware, software, and peripherals; and keep equipment running reliably to support the librarys daily operations. You will coordinate library technology activities with the Citys central IT department and provide training and guidance to staff and the public on operating systems, software applications, and online library resources. You will participate in triaging technical issues with the IT Department, utilizing the help desk ticketing system. The City of Durangos Trail to Excellence (T2E) framework describes how every employee contributes to delivering high-quality services and achieving the citys vision. Your work will connect to the citys mission and strategic plan, with a focus on collaboration, innovation, and results. Essential Job Duties Troubleshoot and resolve computer hardware and software issues both on-site and remotely; maintain and install desktop, laptop, and tablet systems and peripherals. Support specialized library technology, including public computers, the Integrated Library System (ILS), security cameras, self-check stations, automated returns, and the library app. Coordinate library technology activities with the Citys central IT department and assist with network support as needed. Maintain accurate inventory records of all computer equipment and components using Lucity. Perform system and software updates, maintain change records, and manage desktop security and virus protection. Provide staff and public training on computer systems, software applications, and online library resources. Write and maintain technical documentation, user guides, and system specifications. Assist with updating and maintaining library web pages and online catalog pages. Maintain and update public computer system images. Assist with room setup and provide technology support to meeting room users. Assist with onboarding and technology orientation for new staff. Perform occasional circulation and reference desk duties. Stay current on trends and innovations in computer and information systems technology. Stay current on trends for library specific technology.
Minimum Qualifications
An associate's degree with coursework in electronics, telecommunications, management information systems, computer science, or a related field. Two years of experience in desktop, laptop, and tablet systems support. SCCM or other remote desktop experience preferred. CompTIA A+ certification preferred.
You Will Succeed in This Role If You
Enjoy solving technical issues and finding practical solutions for hardware, software, and network problems. Communicate clearly and help others understand technology with patience and ease. Stay organized and maintain accurate records and consistent technology standards. Work well with others and contribute to a positive, collaborative environment.
Supplemental Information What We Can Offer You
Comprehensive medical, dental, and vision insurance. Ample personal time off (PTO) and 11 paid holidays. 401(a) retirement plan and optional deferred compensation plan. Basic life insurance and accidental death & dismemberment (AD&D) coverage. Long-term disability coverage. Paid Family and Medical Leave (FMLA). Access to Employee Assistance Program (EAP). Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area. Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being. Free transit pass and family member discounts. Reimbursement for job-related classes to foster continuous learning. Sixteen hours of volunteer time off per year to support local non-profit organizations.
Equal Opportunity
City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis of age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. The City of Durango acknowledges Indigenous Lands and strives to honor this relationship. #J-18808-Ljbffr
As the IT Technology Specialist at the Durango Public Library, you will serve as a point of contact for both library staff and community members who need technology support. Youll install, maintain, and troubleshoot desktop, laptop, and tablet systems; manage hardware, software, and peripherals; and keep equipment running reliably to support the librarys daily operations. You will coordinate library technology activities with the Citys central IT department and provide training and guidance to staff and the public on operating systems, software applications, and online library resources. You will participate in triaging technical issues with the IT Department, utilizing the help desk ticketing system. The City of Durangos Trail to Excellence (T2E) framework describes how every employee contributes to delivering high-quality services and achieving the citys vision. Your work will connect to the citys mission and strategic plan, with a focus on collaboration, innovation, and results. Essential Job Duties Troubleshoot and resolve computer hardware and software issues both on-site and remotely; maintain and install desktop, laptop, and tablet systems and peripherals. Support specialized library technology, including public computers, the Integrated Library System (ILS), security cameras, self-check stations, automated returns, and the library app. Coordinate library technology activities with the Citys central IT department and assist with network support as needed. Maintain accurate inventory records of all computer equipment and components using Lucity. Perform system and software updates, maintain change records, and manage desktop security and virus protection. Provide staff and public training on computer systems, software applications, and online library resources. Write and maintain technical documentation, user guides, and system specifications. Assist with updating and maintaining library web pages and online catalog pages. Maintain and update public computer system images. Assist with room setup and provide technology support to meeting room users. Assist with onboarding and technology orientation for new staff. Perform occasional circulation and reference desk duties. Stay current on trends and innovations in computer and information systems technology. Stay current on trends for library specific technology.
Minimum Qualifications
An associate's degree with coursework in electronics, telecommunications, management information systems, computer science, or a related field. Two years of experience in desktop, laptop, and tablet systems support. SCCM or other remote desktop experience preferred. CompTIA A+ certification preferred.
You Will Succeed in This Role If You
Enjoy solving technical issues and finding practical solutions for hardware, software, and network problems. Communicate clearly and help others understand technology with patience and ease. Stay organized and maintain accurate records and consistent technology standards. Work well with others and contribute to a positive, collaborative environment.
Supplemental Information What We Can Offer You
Comprehensive medical, dental, and vision insurance. Ample personal time off (PTO) and 11 paid holidays. 401(a) retirement plan and optional deferred compensation plan. Basic life insurance and accidental death & dismemberment (AD&D) coverage. Long-term disability coverage. Paid Family and Medical Leave (FMLA). Access to Employee Assistance Program (EAP). Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area. Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being. Free transit pass and family member discounts. Reimbursement for job-related classes to foster continuous learning. Sixteen hours of volunteer time off per year to support local non-profit organizations.
Equal Opportunity
City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis of age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. The City of Durango acknowledges Indigenous Lands and strives to honor this relationship. #J-18808-Ljbffr