Equipment & Controls, Inc.
DCS Field Service Engineer/Technician
Equipment & Controls, Inc., Solon, Ohio, United States, 44139
Equipment & Controls, Inc. (ECI), an Emerson Impact Partner, is a leading provider of process control and industrial automation products across industries such as oil and gas, chemical, power, and more. With offices in Pennsylvania, West Virginia, and Ohio, ECI is committed to delivering successful customer outcomes 100% of the time.
Job Summary The Field Service Engineer will design, install, maintain, upgrade, and support our customers’ systems. Responsibilities include diagnosing hardware and software issues, supporting Dell servers and workstations, troubleshooting Distributed Control Systems (DCS), performing preventative maintenance, participating in a rotating 24/7 on‑call schedule, and maintaining accurate technical documentation.
Essential Duties And Responsibilities
Design, install, commission, and maintain system networks in a Microsoft OS environment.
Perform general computer maintenance, diagnostics, and data backups of workstations.
Provide software and hardware support for Dell servers and workstations.
Troubleshoot DCS at the network, workstation, controller, and I/O level to resolve customer problems quickly.
Participate in a weeklong on‑call rotation to provide 24/7 support to contract customers.
Conduct DCS preventative maintenance, including voltage measurements, cleaning, patching, and diagnostics.
Develop and maintain documentation, procedures, and technical guides for existing technologies.
Requirements
Proficiency with MS Windows, Dell computers, and basic understanding of Windows Active Directory.
Strong computer hardware troubleshooting skills.
Excellent communication skills and a customer‑focused attitude.
Ability to travel regionally (PA, OH, WV) and make overnight trips as needed.
Availability for on‑call duty on a rotating basis.
Physical capability to perform standing, walking, sitting, kneeling, overhead reaching, climbing, stooping, pulling/pushing, and lifting up to 50 lb in varying temperatures.
Associate degree with 2+ years of relevant experience; BS in Engineering preferred.
Preferred: experience with DeltaV DCS, AMS Device Manager, PLC hardware troubleshooting, cybersecurity (e.g., CompTIA Security+), and networking (e.g., CompTIA Network+).
Core Competencies
Collaboratively work
– Promote an inclusive and positive work environment through collaboration and teamwork.
Customer focus
– Understand customer needs and deliver personalized, courteous service with accurate information.
Integrity
– Behave ethically, act fairly, and take responsibility for accomplishing work goals.
We provide our team with equipment, training, a competitive base salary, benefits, and a retirement savings program (401(k) with company match and profit sharing). Salary is based on experience. EEO/AA/M/F/Veteran/Disability.
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Job Summary The Field Service Engineer will design, install, maintain, upgrade, and support our customers’ systems. Responsibilities include diagnosing hardware and software issues, supporting Dell servers and workstations, troubleshooting Distributed Control Systems (DCS), performing preventative maintenance, participating in a rotating 24/7 on‑call schedule, and maintaining accurate technical documentation.
Essential Duties And Responsibilities
Design, install, commission, and maintain system networks in a Microsoft OS environment.
Perform general computer maintenance, diagnostics, and data backups of workstations.
Provide software and hardware support for Dell servers and workstations.
Troubleshoot DCS at the network, workstation, controller, and I/O level to resolve customer problems quickly.
Participate in a weeklong on‑call rotation to provide 24/7 support to contract customers.
Conduct DCS preventative maintenance, including voltage measurements, cleaning, patching, and diagnostics.
Develop and maintain documentation, procedures, and technical guides for existing technologies.
Requirements
Proficiency with MS Windows, Dell computers, and basic understanding of Windows Active Directory.
Strong computer hardware troubleshooting skills.
Excellent communication skills and a customer‑focused attitude.
Ability to travel regionally (PA, OH, WV) and make overnight trips as needed.
Availability for on‑call duty on a rotating basis.
Physical capability to perform standing, walking, sitting, kneeling, overhead reaching, climbing, stooping, pulling/pushing, and lifting up to 50 lb in varying temperatures.
Associate degree with 2+ years of relevant experience; BS in Engineering preferred.
Preferred: experience with DeltaV DCS, AMS Device Manager, PLC hardware troubleshooting, cybersecurity (e.g., CompTIA Security+), and networking (e.g., CompTIA Network+).
Core Competencies
Collaboratively work
– Promote an inclusive and positive work environment through collaboration and teamwork.
Customer focus
– Understand customer needs and deliver personalized, courteous service with accurate information.
Integrity
– Behave ethically, act fairly, and take responsibility for accomplishing work goals.
We provide our team with equipment, training, a competitive base salary, benefits, and a retirement savings program (401(k) with company match and profit sharing). Salary is based on experience. EEO/AA/M/F/Veteran/Disability.
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