Quench USA, Inc.
Overview
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Senior Account Manager
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Quench USA, Inc. About Culligan Quench: Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/ About Culligan Quench and Culligan: Culligan is a world leader in water solutions with a long history, offering advanced water filtration and treatment products and a network of dealers worldwide. For more information visit www.culligan.com. Role
HYBRID - Senior Customer Care Account Manager The
Senior Account Manager
is responsible for the satisfaction, loyalty and retention of Quench's largest customers. The role involves handling questions or escalated concerns within the customer base and collaborating with Quench's Leadership and Sales Partners on broad-scale solutions. Position is full time and salaried: Base salary is $50,000 annually. Essential Functions
Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service requests/issues Strong analytical skills with the ability to run reports to gather information to solve complex customer issues Strong communication skills and ability to work with cross functional teams Ability to lead customer meetings to gather and communicate information Work independently to solve customer requests or escalations Ensure the timely and successful delivery of our solutions according to customer needs and objectives Support growth opportunities with sales teams to improve monthly customer revenue KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's) Ability to take feedback and corrective actions from management Maintain regular and reliable attendance Qualifications
Proven account management experience supporting customers and sales team Strong analytical skills and the ability to solve complex customer issues Ability to work independently and follow procedures/policies Detail oriented and able to multi-task in fast moving environment with numerous customers each day Strong communication skills with internal cross functional teams and external customers Experience in delivering client-focused solutions based on customer needs Process Compliance: Follows all documented processes & department policies to provide customer support Ability to collaborate and use influence cross-functionally Experience with KPI's and reporting Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with Salesforce.com is a plus Excellent verbal and written communications skills Bachelor's Degree preferred Benefits
Medical, Dental, Vision which start day one 401(k) match of 50% up to 6% Paid Time Off Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Applicants
Beware of fake job offers falsely claiming affiliation with our company. Our recruiters will never ask for banking details, payment to apply, or any other sensitive information during interviews. Official emails will come from our domain (@quenchwater.com). Verify offers through our official HR channels. If you have questions, contact jobs@quenchwater.com. This employer is an Equal Opportunity Employer and is subject to Know Your Rights notices. Job metadata
Seniority level: Not Applicable Employment type: Full-time Job function: Sales and Business Development Industries: Retail Office Equipment
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Join to apply for the
Senior Account Manager
role at
Quench USA, Inc. About Culligan Quench: Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/ About Culligan Quench and Culligan: Culligan is a world leader in water solutions with a long history, offering advanced water filtration and treatment products and a network of dealers worldwide. For more information visit www.culligan.com. Role
HYBRID - Senior Customer Care Account Manager The
Senior Account Manager
is responsible for the satisfaction, loyalty and retention of Quench's largest customers. The role involves handling questions or escalated concerns within the customer base and collaborating with Quench's Leadership and Sales Partners on broad-scale solutions. Position is full time and salaried: Base salary is $50,000 annually. Essential Functions
Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service requests/issues Strong analytical skills with the ability to run reports to gather information to solve complex customer issues Strong communication skills and ability to work with cross functional teams Ability to lead customer meetings to gather and communicate information Work independently to solve customer requests or escalations Ensure the timely and successful delivery of our solutions according to customer needs and objectives Support growth opportunities with sales teams to improve monthly customer revenue KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's) Ability to take feedback and corrective actions from management Maintain regular and reliable attendance Qualifications
Proven account management experience supporting customers and sales team Strong analytical skills and the ability to solve complex customer issues Ability to work independently and follow procedures/policies Detail oriented and able to multi-task in fast moving environment with numerous customers each day Strong communication skills with internal cross functional teams and external customers Experience in delivering client-focused solutions based on customer needs Process Compliance: Follows all documented processes & department policies to provide customer support Ability to collaborate and use influence cross-functionally Experience with KPI's and reporting Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with Salesforce.com is a plus Excellent verbal and written communications skills Bachelor's Degree preferred Benefits
Medical, Dental, Vision which start day one 401(k) match of 50% up to 6% Paid Time Off Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Applicants
Beware of fake job offers falsely claiming affiliation with our company. Our recruiters will never ask for banking details, payment to apply, or any other sensitive information during interviews. Official emails will come from our domain (@quenchwater.com). Verify offers through our official HR channels. If you have questions, contact jobs@quenchwater.com. This employer is an Equal Opportunity Employer and is subject to Know Your Rights notices. Job metadata
Seniority level: Not Applicable Employment type: Full-time Job function: Sales and Business Development Industries: Retail Office Equipment
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