NYS Office of Information Technology Services
Information Technology Specialist 2 (NY HELPs) - 9019
NYS Office of Information Technology Services, New York, New York, us, 10261
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NYS Office of Information Technology Services provided pay range This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $66,951.00/yr - $85,138.00/yr
Description
Duties Description
Under the direction of an Information Technology Specialist 4, SG-25, within the Chief Technology Office, Workplace Services, Solutions and Configuration Management, the Information Technology Specialist 2, SG-18, is responsible for the operation and maintenance of critical NYS Enterprise VDI Services supporting various NYS agencies.
Duties Include, But Are Not Limited To
Assist in build and configuration of Windows Operating Systems images for use in Virtual Desktop Infrastructure (VDI)
Create, manage and update Application Packages with VMware ThinApp and App Volumes for deployment to Enterprise VDI
Proactively review all ITSM Application Virtualization Requests/Incidents and complete all required tasks to close the requests/incidents
Provide technical support on an 8x5 basis, as needed, to ensure rapid problem resolution and maximum uptime during normal business hours; some extended support (24x7) may be required for severity 1 and 2 incidents
Actively respond to critical Security Alerts from the Enterprise Information Security Office (EISO), Microsoft, VMware and Cybersecurity Advisories under direction of ITS management
Ensure all security patching is up to date for the Enterprise VDI platform
Participate in Agency projects which involve the use of Enterprise VDI
Qualifications
Minimum Qualifications
Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
OR
A bachelor’s or higher-level degree in any field and one year of experience in information technology;
OR
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR
Two years of professional experience in information technology.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
Please Note
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
Appointment to this position is not final until all agency approvals have been granted.
Additional Comments
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
NYs HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Seniority level
Entry level
Employment type
Full-time
Job function
Science, Information Technology, and Engineering
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at NYS Office of Information Technology Services by 2x
Get notified about new Information Technology Specialist jobs in New York, NY.
New York, NY $66,951.00-$85,138.00 1 week ago
Information Technology Specialist 2 - Hourly (NY HELPs) - 9796
New York, NY $130,000.00-$160,000.00 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Get AI-powered advice on this job and more exclusive features.
NYS Office of Information Technology Services provided pay range This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $66,951.00/yr - $85,138.00/yr
Description
Duties Description
Under the direction of an Information Technology Specialist 4, SG-25, within the Chief Technology Office, Workplace Services, Solutions and Configuration Management, the Information Technology Specialist 2, SG-18, is responsible for the operation and maintenance of critical NYS Enterprise VDI Services supporting various NYS agencies.
Duties Include, But Are Not Limited To
Assist in build and configuration of Windows Operating Systems images for use in Virtual Desktop Infrastructure (VDI)
Create, manage and update Application Packages with VMware ThinApp and App Volumes for deployment to Enterprise VDI
Proactively review all ITSM Application Virtualization Requests/Incidents and complete all required tasks to close the requests/incidents
Provide technical support on an 8x5 basis, as needed, to ensure rapid problem resolution and maximum uptime during normal business hours; some extended support (24x7) may be required for severity 1 and 2 incidents
Actively respond to critical Security Alerts from the Enterprise Information Security Office (EISO), Microsoft, VMware and Cybersecurity Advisories under direction of ITS management
Ensure all security patching is up to date for the Enterprise VDI platform
Participate in Agency projects which involve the use of Enterprise VDI
Qualifications
Minimum Qualifications
Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
OR
A bachelor’s or higher-level degree in any field and one year of experience in information technology;
OR
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR
Two years of professional experience in information technology.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
Please Note
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
Appointment to this position is not final until all agency approvals have been granted.
Additional Comments
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
NYs HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Seniority level
Entry level
Employment type
Full-time
Job function
Science, Information Technology, and Engineering
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at NYS Office of Information Technology Services by 2x
Get notified about new Information Technology Specialist jobs in New York, NY.
New York, NY $66,951.00-$85,138.00 1 week ago
Information Technology Specialist 2 - Hourly (NY HELPs) - 9796
New York, NY $130,000.00-$160,000.00 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr