CREEDEN
We are looking for the ideal team player to join our company as an eCommerce Specialist—an important role that needs excellent communication, creativity and vision, organizational skills, and a problem-solving mindset. As someone who interacts with clients, you'll handle details carefully, showing strong verbal and written communication skills. This role gives you a special chance to mix organizational know-how, solving technical issues, and building relationships for great results. The eCommerce Specialist is vital for our operations, ensuring the sustained growth and success of both Creeden and our valued clients. Join us to contribute to our overall success with your skills and dedication to doing great work.
Job ID/Number:
Posted Date:
11/15/2024
Job Location:
Bensenville
Position Type:
Full-time
Division:
Corporate Office
Description:
For over 40 years, Creeden has been one of the leading sales & marketing firms in the Home Improvement Industry proudly representing some of the most powerful brands with the world’s largest retail, industrial and e-commerce customers. Creeden provides exceptional value in all sales & marketing activities to grow our manufacturer & retail partner’s business through field sales, trade show support, headquarter programs and relationship management.
Location: Bensenville, IL (Chicago Area)
Job Title: eCommerce Specialist
Reports to: VP of Sales eCommerce
Overview:
As an eCommerce Specialist, you are responsible for executing daily e-commerce activities, creating compelling content, and optimizing product listings to boost client product visibility. Your attention to brand integrity, issue resolution, and collaboration with diverse teams contributes to a smooth and effective e-commerce operation, enhancing both online sales and the relevance of product content through strategic optimization of digital assets. Your main focus is ensuring accuracy, maintaining up-to-date product information, and ensuring overall brand consistency across various e-commerce platforms.
Duties & Responsibilities
E-commerce Operations
Manage daily e-commerce activities, including product marketing assets, item setup, back-end portal updates, and adherence to deadlines. Drive client revenue growth through efficient management of e-commerce processes. Content Creation
Boost online visibility and market share by ensuring that content is appealing, accurate, and up to date content. Optimize product content for search engines (SEO) to improve product visibility. Create compelling and engaging product descriptions, titles, and other content elements. Collaborate with eCommerce team to develop visual content such as images, videos, and infographics. Ensure consistency in branding and messaging across all product content. Content Editing and Proofreading
Review and edit product content for accuracy, clarity, and consistency. Conduct proofreading to eliminate spelling and grammatical errors. Platform Monitoring
Monitor platform processes and adapt to new requirements to maintain optimal performance. Collaboration and Communication
Collaborate with the E-commerce team and clients to ensure all touchpoints are met and maintain seamless communication for efficient day-to-day operations. Collaborate with clients to gather product details, specifications, and imagery. Security and Confidentiality
Uphold the security and confidentiality of client documents and data. Brand Integrity
Ensure the integrity of the client\'s brand story in all updates, including images, copy, video, etc. Resolve all product listing issues, including buy box suppression, missing content, technical glitches, etc. Reporting and Auditing
Generate monthly reports through retailer portals and perform audits by client to identify areas for improvement. SEO and Advertising
Create SEO copy, support and understand ad management goals, implement, and execute social advertising. Marketing Vision
Contribute to the development and execution of the overall marketing vision for Creeden. Manage email campaigns, website content, social media, and other marketing channels. Keep up with industry and platform changes, remain in line with e-commerce trends, and contribute to the development of strategies to address emerging issues. Demonstrate a strong desire to learn and grow within the eCommerce department. Travel
Attending trade shows for Creeden trade show support, industry events, traveling to customer corporate office, etc. (~up to 10%). Customer Focused – Our number one goal is to serve our clients/customers. Providing outstanding service to internal and external customers is a daily process and goal. Work Ethic & Integrity – We represent a culture of hard work and ethical business principles. We look for individuals with a high level of personal integrity. Conscientious – Critical to the role is the desire to do one’s work to completion and in a thorough manner with the desire to exceed the expectations of the customer. Problem Solving - Excellent problem-solving skills and resourceful thinking is a must when serving our clients. We want engaged, thoughtful and conscientious employees with the ability to make decisions to solve the clients’ needs. Previous experience in a sales focused strategic planning process preferred. Continuous Improvement – Core to our business belief is the understanding that things can always be improved. The ability to see inefficiencies and drive solutions along with an openness to changing oneself and personal improvement is expected. Product Knowledge - Develops and maintains vast knowledge of the products and services being offered. eCommerce Platform Proficiency – Familiarity with the specific e-commerce platforms used by the organization: Amazon Vendor Central and Seller Central, Lowe’s Vendor Gateway, Walmart Retail Link/Luminate and Home Depot Supplier Hub. Communication – Strong written and verbal communication. Teamwork – Collaborative team-player with exhibited ability to work independently and collaboratively in a team. It is critical for this role that members work together to achieve goals as a team, encourage teamwork and have good conflict resolution skills. Professionalism – We expect our associates to project a high level of professionalism and business etiquette including a professional appearance and communication style. MS Office – Must be proficient in MS Office applications including Word, Excel, and PowerPoint. Photoshop & Canva – Proficiency in both Photoshop & Canva or similar programs. SEO & Advertising – Strong understanding of SEO principles and social advertising. Education/Experience A bachelor’s degree in marketing/business administration/digital marketing/communications is preferred; however, we will consider candidates with 2-4 years of equivalent experience in e-commerce operations and content creation. Creeden offers a competitive compensation and benefits package including: Paid Time Off Paid & Floating Holidays Sick/Volunteer/Bereavement/Jury Duty Time Medical, Dental, Vision Insurance (HSA & FSA Options) Life & Disability Insurance 401k Plan with 4% Company Match
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E-commerce Operations
Manage daily e-commerce activities, including product marketing assets, item setup, back-end portal updates, and adherence to deadlines. Drive client revenue growth through efficient management of e-commerce processes. Content Creation
Boost online visibility and market share by ensuring that content is appealing, accurate, and up to date content. Optimize product content for search engines (SEO) to improve product visibility. Create compelling and engaging product descriptions, titles, and other content elements. Collaborate with eCommerce team to develop visual content such as images, videos, and infographics. Ensure consistency in branding and messaging across all product content. Content Editing and Proofreading
Review and edit product content for accuracy, clarity, and consistency. Conduct proofreading to eliminate spelling and grammatical errors. Platform Monitoring
Monitor platform processes and adapt to new requirements to maintain optimal performance. Collaboration and Communication
Collaborate with the E-commerce team and clients to ensure all touchpoints are met and maintain seamless communication for efficient day-to-day operations. Collaborate with clients to gather product details, specifications, and imagery. Security and Confidentiality
Uphold the security and confidentiality of client documents and data. Brand Integrity
Ensure the integrity of the client\'s brand story in all updates, including images, copy, video, etc. Resolve all product listing issues, including buy box suppression, missing content, technical glitches, etc. Reporting and Auditing
Generate monthly reports through retailer portals and perform audits by client to identify areas for improvement. SEO and Advertising
Create SEO copy, support and understand ad management goals, implement, and execute social advertising. Marketing Vision
Contribute to the development and execution of the overall marketing vision for Creeden. Manage email campaigns, website content, social media, and other marketing channels. Keep up with industry and platform changes, remain in line with e-commerce trends, and contribute to the development of strategies to address emerging issues. Demonstrate a strong desire to learn and grow within the eCommerce department. Travel
Attending trade shows for Creeden trade show support, industry events, traveling to customer corporate office, etc. (~up to 10%). Customer Focused – Our number one goal is to serve our clients/customers. Providing outstanding service to internal and external customers is a daily process and goal. Work Ethic & Integrity – We represent a culture of hard work and ethical business principles. We look for individuals with a high level of personal integrity. Conscientious – Critical to the role is the desire to do one’s work to completion and in a thorough manner with the desire to exceed the expectations of the customer. Problem Solving - Excellent problem-solving skills and resourceful thinking is a must when serving our clients. We want engaged, thoughtful and conscientious employees with the ability to make decisions to solve the clients’ needs. Previous experience in a sales focused strategic planning process preferred. Continuous Improvement – Core to our business belief is the understanding that things can always be improved. The ability to see inefficiencies and drive solutions along with an openness to changing oneself and personal improvement is expected. Product Knowledge - Develops and maintains vast knowledge of the products and services being offered. eCommerce Platform Proficiency – Familiarity with the specific e-commerce platforms used by the organization: Amazon Vendor Central and Seller Central, Lowe’s Vendor Gateway, Walmart Retail Link/Luminate and Home Depot Supplier Hub. Communication – Strong written and verbal communication. Teamwork – Collaborative team-player with exhibited ability to work independently and collaboratively in a team. It is critical for this role that members work together to achieve goals as a team, encourage teamwork and have good conflict resolution skills. Professionalism – We expect our associates to project a high level of professionalism and business etiquette including a professional appearance and communication style. MS Office – Must be proficient in MS Office applications including Word, Excel, and PowerPoint. Photoshop & Canva – Proficiency in both Photoshop & Canva or similar programs. SEO & Advertising – Strong understanding of SEO principles and social advertising. Education/Experience A bachelor’s degree in marketing/business administration/digital marketing/communications is preferred; however, we will consider candidates with 2-4 years of equivalent experience in e-commerce operations and content creation. Creeden offers a competitive compensation and benefits package including: Paid Time Off Paid & Floating Holidays Sick/Volunteer/Bereavement/Jury Duty Time Medical, Dental, Vision Insurance (HSA & FSA Options) Life & Disability Insurance 401k Plan with 4% Company Match
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