MCR Hotels
Overview
Hampton Inn Indianapolis NW Park 100 Note: This job description includes sections on universal role standards, night auditor duties, success metrics, qualifications, physical demands, and company information. Executive Summary
CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence
Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations
Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed, with nametag and smile. Teamwork Communication: Clear, honest, and professional communication between Team Members. Can Do Attitude: Willing to stretch beyond traditional role to meet business and guest needs. Collaboration: Commitment to a welcoming environment and a positive workplace. Night Auditor: Role Specific Duties and Expectations
Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist. Security: Overnight security measures to ensure a safe environment, including locking exterior entrances at designated times and following safety procedures. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. Success Metrics
Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return. Spotless Cleanliness: GM/AGM Spot Checks; Leadership Walk-throughs; Guest Ratings/Reviews. Product Consistency & Quality: Checklist Tracking; Management Performance Ratings; Guest Ratings. Teamwork: Management Performance Ratings. Qualifications & Requirements
Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests. Communication Skills: Must be able to convey information clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older. Schedule and Travel: Willing to work a varied schedule including evenings, nights, weekends, and holidays. Clock-in/Out: Arrive and clock in on time; do not work off the clock. Breaks: Clock in/out for breaks as scheduled. Call Outs: Provide sufficient notice when calling out for a scheduled shift. Physical Working Demands & Working Environment: See notes below for typical physical requirements and environment. Physical Working Demands & Working Environment
The physical demands described here are representative of those required to perform the essential functions. The employee is regularly required to stand or remain stationary for long periods, type and operate office equipment, bend or lift up to 25 pounds, and move throughout the hotel. The noise level is typically moderate due to communication needs. Language & Reasoning Skills
Read, write, understand and communicate effectively in English. Note
This job description does not state or imply these are the only duties to be performed. Employees may be required to perform other duties as assigned. The employer reserves the right to change or assign duties. This document does not create an employment contract; it is at-will. Our Company
MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. More than 7,000 team members; operates hotels under 9 Marriott brands, 8 Hilton brands, and independent hotels. Recognized as an innovator in travel; awards include Fast Company’s Most Innovative Travel Companies (2020) and Marriott/Hilton awards. What we offer / What’s in it for you
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance – available after 30 days for full-time team members Location: Indianapolis, IN
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Hampton Inn Indianapolis NW Park 100 Note: This job description includes sections on universal role standards, night auditor duties, success metrics, qualifications, physical demands, and company information. Executive Summary
CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence
Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations
Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed, with nametag and smile. Teamwork Communication: Clear, honest, and professional communication between Team Members. Can Do Attitude: Willing to stretch beyond traditional role to meet business and guest needs. Collaboration: Commitment to a welcoming environment and a positive workplace. Night Auditor: Role Specific Duties and Expectations
Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist. Security: Overnight security measures to ensure a safe environment, including locking exterior entrances at designated times and following safety procedures. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. Success Metrics
Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return. Spotless Cleanliness: GM/AGM Spot Checks; Leadership Walk-throughs; Guest Ratings/Reviews. Product Consistency & Quality: Checklist Tracking; Management Performance Ratings; Guest Ratings. Teamwork: Management Performance Ratings. Qualifications & Requirements
Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests. Communication Skills: Must be able to convey information clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older. Schedule and Travel: Willing to work a varied schedule including evenings, nights, weekends, and holidays. Clock-in/Out: Arrive and clock in on time; do not work off the clock. Breaks: Clock in/out for breaks as scheduled. Call Outs: Provide sufficient notice when calling out for a scheduled shift. Physical Working Demands & Working Environment: See notes below for typical physical requirements and environment. Physical Working Demands & Working Environment
The physical demands described here are representative of those required to perform the essential functions. The employee is regularly required to stand or remain stationary for long periods, type and operate office equipment, bend or lift up to 25 pounds, and move throughout the hotel. The noise level is typically moderate due to communication needs. Language & Reasoning Skills
Read, write, understand and communicate effectively in English. Note
This job description does not state or imply these are the only duties to be performed. Employees may be required to perform other duties as assigned. The employer reserves the right to change or assign duties. This document does not create an employment contract; it is at-will. Our Company
MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. More than 7,000 team members; operates hotels under 9 Marriott brands, 8 Hilton brands, and independent hotels. Recognized as an innovator in travel; awards include Fast Company’s Most Innovative Travel Companies (2020) and Marriott/Hilton awards. What we offer / What’s in it for you
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance – available after 30 days for full-time team members Location: Indianapolis, IN
#J-18808-Ljbffr