Apex Systems
Job#: 3010245 Job Description: Job Title: Level 2 Desktop Support Technician Duration: 8 Months Location: San Francisco, CA Job Description: The Desktop Support Technician - Level 2 provides advanced technical support for end-users, troubleshooting complex hardware, software, and network issues. This role involves resolving escalated support tickets, deploying IT systems, maintaining IT security, and collaborating with Level 1 support technicians and other IT teams to ensure seamless technology operations. Responsibilities Provide second-level technical support for desktops, laptops, printers, mobile devices, and peripherals. Troubleshoot and resolve escalated hardware and software issues from Level 1 support. Install, configure, and upgrade operating systems and applications. Manage user accounts, permissions, and access controls in Active Directory and other identity management systems. Support network connectivity issues, including LAN, Wi-Fi, VPN, and remote access troubleshooting. Deploy and manage desktop imaging solutions for device rollouts and replacements. Assist in IT security initiatives, including antivirus management, encryption, and compliance adherence. Create and maintain technical documentation, procedures, and knowledge base articles for IT staff and end-users. Provide training and mentorship to Level 1 support technicians. Work closely with system administrators and network engineers to diagnose and resolve more complex IT infrastructure issues. Support IT asset management, ensuring proper tracking of hardware and software licenses. Participate in IT projects, system upgrades, and innovative technology rollouts. Ensure timely resolution of issues and meet service level agreements (SLAs). Qualifications