Inside Higher Ed
Desktop Support Technician I - 527854
Inside Higher Ed, Tuscaloosa, Alabama, United States, 35485
Pay Grade/Pay Range:
Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)
Department/Organization:
200722 - Center for Instructional Technology
Normal Work Schedule:
Monday - Friday 8:00am to 5:00pm
Job Summary:
The Desktop Support Technician I performs tier I desktop support services. Sets up and installs PC and peripheral devices. Creates new tickets and service requests in accordance with established procedures. Resolves routine questions and problems. Refers more complex issues to higher levels.
Additional Department Summary:
Provides help desk and desktop support for Faculty, Staff, and Students using computers in classrooms. Provides outstanding customer service in the areas of troubleshooting and resolving issues. Maintains and repairs hardware and software. Assists with the development and deployment of software images.
Responsibilities
Provide tier I desktop support; set up and install PCs and peripheral devices; create tickets and service requests; resolve routine questions and problems; refer complex issues to higher levels.
Assist with development and deployment of software images; provide support in classrooms as part of the instructional environment.
Qualifications
Required Minimum Qualifications:
High school diploma or GED.
Additional Required Department Minimum Qualifications:
Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.
Skills and Knowledge:
Knowledge of Windows and OSX operating systems, creating software images, and providing desktop support in a help desk and instructional environment.
Preferred Qualifications:
Bachelor's degree and two (2) years of experience in a desktop/help desk support environment, preferably in an academic setting. Experience with Classroom AV system integration and control system programming.
Background and EEO
Background Investigation Statement:
Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity:
The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.
Job Details
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Information Technology
Industries:
Online Audio and Video Media
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Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)
Department/Organization:
200722 - Center for Instructional Technology
Normal Work Schedule:
Monday - Friday 8:00am to 5:00pm
Job Summary:
The Desktop Support Technician I performs tier I desktop support services. Sets up and installs PC and peripheral devices. Creates new tickets and service requests in accordance with established procedures. Resolves routine questions and problems. Refers more complex issues to higher levels.
Additional Department Summary:
Provides help desk and desktop support for Faculty, Staff, and Students using computers in classrooms. Provides outstanding customer service in the areas of troubleshooting and resolving issues. Maintains and repairs hardware and software. Assists with the development and deployment of software images.
Responsibilities
Provide tier I desktop support; set up and install PCs and peripheral devices; create tickets and service requests; resolve routine questions and problems; refer complex issues to higher levels.
Assist with development and deployment of software images; provide support in classrooms as part of the instructional environment.
Qualifications
Required Minimum Qualifications:
High school diploma or GED.
Additional Required Department Minimum Qualifications:
Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.
Skills and Knowledge:
Knowledge of Windows and OSX operating systems, creating software images, and providing desktop support in a help desk and instructional environment.
Preferred Qualifications:
Bachelor's degree and two (2) years of experience in a desktop/help desk support environment, preferably in an academic setting. Experience with Classroom AV system integration and control system programming.
Background and EEO
Background Investigation Statement:
Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity:
The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.
Job Details
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Information Technology
Industries:
Online Audio and Video Media
Referrals increase your chances of interviewing at Inside Higher Ed by 2x
Get notified about new Desktop Support Technician jobs in
Tuscaloosa, AL .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr