SRPMIC
Internal applicants only
Definition:
Under general supervision of the Public Safety Communications Supervisor, acts as lead worker and supervises shift operations in the absence of the Communications Shift supervisor; assigns and reviews the work of other Dispatchers, receives and dispatches calls and messages for police, fire and/or emergency medical services, maintains radio contact with mobile units, and researches and verifies information requested by public safety staff. An employee in this class may be assigned to one or more areas of focus, including training, quality assurance, technology, records, etc. Positions in this job class are subject to working evenings, weekends and holidays.
This job class is treated as FLSA Non-exempt.
Essential Functions
Develops and maintains training materials, instructs and provides training to other personnel, in a classroom and one-on-one training environment.
Performs quality assurance reviews, evaluating call logs and recordings for compliance with protocols, policies, procedures, standards for adherence to regulations and accreditation requirements; prepares reports and makes recommendations to bureau leadership.
Tracks data for trend analysis, documents performance outcomes, and provides performance feedback to ensure compliance with department and community policies and bureau procedures.
Maintains bureau computer applications and systems information, including creating and closing accounts, resetting passwords, updating response plans, unit types, validation sets, performing GIS quality assurance checks and assisting with software upgrades and deployment.
Reviews shift’s activities at end of shift with relieving dispatchers to provide accurate exchange of information; assists supervisor in preparing shift schedules according to coverage needs.
May testify in court as required regarding decisions made and actions taken.
Processes incoming computer messages from other criminal justice agencies and responds with requested information or re-directs callers to the appropriate agency.
Reviews system reports, logs and files; maintains daily/monthly count of statistics on various communications functions (i.e. radio transmissions, incident reports, 911 calls, ACIC/NCIC hits, etc.).
Keeps current on job specific procedures through training and observing departmental polices, communications memos, directives, standard operating guidelines and operation orders.
Answers, evaluates and prioritizes incoming calls (by phone or radio) for police or fire/emergency medical services, determines the urgency of the call, and dispatches appropriate units; monitors radio contact with police, fire, and corrections personnel.
Makes sound decisions and quickly reacts positively under stressful conditions which may entail the life or wellbeing of a Community Member or public safety member who is in danger.
Verifies, enters, updates, and/or deletes the following kinds of information into the Arizona Criminal Justice Information System (ACJIS): missing persons or runaways; stolen, recovered, and/or abandoned vehicles; assists Police Officers in retrieving information from the computer aided dispatch (CAD) system/ACJIS; e.g., a subject’s personal information, description, present/last known address, vehicle, and any prior incidents or contacts with police officers.
Using a computer or written log, documents the time and nature of each call received, which unit(s) responded, the action taken, and the disposition of the call.
Responds to inquiries from the public by providing such information as the phone numbers and local department information appropriate to their need, general information regarding traffic tickets, incidents, and accident reports and the responsible officer.
Operates Enhanced 9‑1‑1 telephone system including TDD (telephone for hearing impaired); operates and trains other dispatchers in proper operation of the National Crime Information Center (NCIC) computer terminal to enter/request law enforcement information and CENS (Community Emergency Notification System).
Contacts, or assists in contacting on call personnel/other agencies such as housing, SRP water and electrical services, gas providers, medical air evacuation provider, and child protective services; notifies a hospital when the medics/ambulance are transporting a patient and ascertain whether the hospital would be able to handle/receive more patients.
Performs other job-related tasks that facilitate departmental functions, as assigned by the supervisor.
Knowledge, Skills, Abilities, and Other Characteristics
Knowledge of the history, culture, laws, rules, customs and traditions of the Salt River Pima‑Maricopa Indian Community.
Knowledge of the names and locations of homes and businesses in the Community.
Knowledge of the emergency services and other resources provided by cities adjacent to the Community.
Knowledge of English usage, spelling, grammar and punctuation.
Knowledge of general Police Department operations.
Knowledge of police, medical, and fire codes and related jargon.
Skill in remembering details and making decisions under stressful conditions.
Skill in operating communications equipment (multi‑line telephones, base radio, computer terminals, teletype equipment) quickly and accurately.
Skill in remaining calm and calming others in emergency situations so that necessary information related to the emergency can be obtained and relayed.
Skill in establishing and maintaining effective working relationships with state, federal, and local law enforcement officers, other staff, and the public.
Skill in Microsoft Office products including Word, Excel, PowerPoint.
Ability to shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial.
Ability to cope with emotionally tense situations.
Ability to perform several tasks simultaneously.
Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations.
Ability to type accurately at a speed necessary for successful job performance.
Ability to communicate clearly, concisely, and professionally both orally and in writing.
Ability to distinguish between emergency and non‑emergency calls.
Ability to concentrate and complete tasks in the presence of distractions.
Ability to distinguish the full range of color spectrum.
Ability to sit for extended periods of time, wear headset, and operate foot pedal or transmit button while working.
Ability to lift, move, or carry objects or materials weighing up to 30 pounds for short distances.
Ability to utilize visual and muscular dexterity to operate community equipment (computer‑aided dispatch equipment, telephones and radios).
Ability to respond to pages for emergency staffing and report for duty with short notice.
Ability to enter data or information into a terminal, PC or other keyboard device using repetitive hand/eye movements.
Education & Experience Graduation from high school or GED and two years of public safety (law enforcement and fire) dispatching experience.
Special Requirements
Positions in this job class are subject to working a rotating schedule which includes nights, weekends and holidays.
Ability to work in an Emergency Communication Center environment.
Ability to work overtime when required to include evenings, nights, weekends and holidays to maintain 24‑hour coverage of the emergency dispatch system.
Special Qualifications
Successful completion of Police Department background investigation, polygraph and psychological examinations, and must satisfactorily pass a written test.
Must successfully pass an oral board assessment.
Must pass a one (1) year probationary period.
Must have and maintain Level A terminal operator certification (TOC).
Must be certified in Emergency Medical Dispatcher (EMD) through the International Academies of Emergency Dispatch (IAED).
Must be certified Communications Training Officer through APCO, NENA, IAED or other recognized public safety training provider.
Must obtain Arizona Peace Officers Standards and Training (POST) General Instructor Certification within twelve (12) months of hire.
Equivalency Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position.
Underfill Eligibility An enrolled Community Member who closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2‑19, Underfill.
EEO Statement SRPMIC is an Equal Opportunity/Affirmative Action Employer. Preference will be given to a qualified Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.
Application Materials Documents may be submitted by one of the following methods: 1) attach to application 2) email to HRRecruitment@srpmic-nsn.gov 3) fax (480) 362‑5860 4) mail or hand deliver to Human Resources. Documentation must be received by position closing date.
Other Requirements Prior to hire, applicants will be subject to drug and alcohol testing. Will be required to pass a pre‑employment background/fingerprint check. Documents may be submitted via email, fax, mail, or hand delivery to Human Resources. Documents must be received by position closing date. In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD‑214) at the time of application 2) Qualified Community Member (must provide Tribal ID at time of application) 3) Spouse of Community Member (Marriage License/certificate and spouse Tribal ID or CIB required) 4) Native American (Tribal ID or CIB required).
Contact HR Recruitment: HRRecruitment@srpmic-nsn.gov Phone: (480) 362‑5860
#J-18808-Ljbffr
Definition:
Under general supervision of the Public Safety Communications Supervisor, acts as lead worker and supervises shift operations in the absence of the Communications Shift supervisor; assigns and reviews the work of other Dispatchers, receives and dispatches calls and messages for police, fire and/or emergency medical services, maintains radio contact with mobile units, and researches and verifies information requested by public safety staff. An employee in this class may be assigned to one or more areas of focus, including training, quality assurance, technology, records, etc. Positions in this job class are subject to working evenings, weekends and holidays.
This job class is treated as FLSA Non-exempt.
Essential Functions
Develops and maintains training materials, instructs and provides training to other personnel, in a classroom and one-on-one training environment.
Performs quality assurance reviews, evaluating call logs and recordings for compliance with protocols, policies, procedures, standards for adherence to regulations and accreditation requirements; prepares reports and makes recommendations to bureau leadership.
Tracks data for trend analysis, documents performance outcomes, and provides performance feedback to ensure compliance with department and community policies and bureau procedures.
Maintains bureau computer applications and systems information, including creating and closing accounts, resetting passwords, updating response plans, unit types, validation sets, performing GIS quality assurance checks and assisting with software upgrades and deployment.
Reviews shift’s activities at end of shift with relieving dispatchers to provide accurate exchange of information; assists supervisor in preparing shift schedules according to coverage needs.
May testify in court as required regarding decisions made and actions taken.
Processes incoming computer messages from other criminal justice agencies and responds with requested information or re-directs callers to the appropriate agency.
Reviews system reports, logs and files; maintains daily/monthly count of statistics on various communications functions (i.e. radio transmissions, incident reports, 911 calls, ACIC/NCIC hits, etc.).
Keeps current on job specific procedures through training and observing departmental polices, communications memos, directives, standard operating guidelines and operation orders.
Answers, evaluates and prioritizes incoming calls (by phone or radio) for police or fire/emergency medical services, determines the urgency of the call, and dispatches appropriate units; monitors radio contact with police, fire, and corrections personnel.
Makes sound decisions and quickly reacts positively under stressful conditions which may entail the life or wellbeing of a Community Member or public safety member who is in danger.
Verifies, enters, updates, and/or deletes the following kinds of information into the Arizona Criminal Justice Information System (ACJIS): missing persons or runaways; stolen, recovered, and/or abandoned vehicles; assists Police Officers in retrieving information from the computer aided dispatch (CAD) system/ACJIS; e.g., a subject’s personal information, description, present/last known address, vehicle, and any prior incidents or contacts with police officers.
Using a computer or written log, documents the time and nature of each call received, which unit(s) responded, the action taken, and the disposition of the call.
Responds to inquiries from the public by providing such information as the phone numbers and local department information appropriate to their need, general information regarding traffic tickets, incidents, and accident reports and the responsible officer.
Operates Enhanced 9‑1‑1 telephone system including TDD (telephone for hearing impaired); operates and trains other dispatchers in proper operation of the National Crime Information Center (NCIC) computer terminal to enter/request law enforcement information and CENS (Community Emergency Notification System).
Contacts, or assists in contacting on call personnel/other agencies such as housing, SRP water and electrical services, gas providers, medical air evacuation provider, and child protective services; notifies a hospital when the medics/ambulance are transporting a patient and ascertain whether the hospital would be able to handle/receive more patients.
Performs other job-related tasks that facilitate departmental functions, as assigned by the supervisor.
Knowledge, Skills, Abilities, and Other Characteristics
Knowledge of the history, culture, laws, rules, customs and traditions of the Salt River Pima‑Maricopa Indian Community.
Knowledge of the names and locations of homes and businesses in the Community.
Knowledge of the emergency services and other resources provided by cities adjacent to the Community.
Knowledge of English usage, spelling, grammar and punctuation.
Knowledge of general Police Department operations.
Knowledge of police, medical, and fire codes and related jargon.
Skill in remembering details and making decisions under stressful conditions.
Skill in operating communications equipment (multi‑line telephones, base radio, computer terminals, teletype equipment) quickly and accurately.
Skill in remaining calm and calming others in emergency situations so that necessary information related to the emergency can be obtained and relayed.
Skill in establishing and maintaining effective working relationships with state, federal, and local law enforcement officers, other staff, and the public.
Skill in Microsoft Office products including Word, Excel, PowerPoint.
Ability to shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial.
Ability to cope with emotionally tense situations.
Ability to perform several tasks simultaneously.
Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations.
Ability to type accurately at a speed necessary for successful job performance.
Ability to communicate clearly, concisely, and professionally both orally and in writing.
Ability to distinguish between emergency and non‑emergency calls.
Ability to concentrate and complete tasks in the presence of distractions.
Ability to distinguish the full range of color spectrum.
Ability to sit for extended periods of time, wear headset, and operate foot pedal or transmit button while working.
Ability to lift, move, or carry objects or materials weighing up to 30 pounds for short distances.
Ability to utilize visual and muscular dexterity to operate community equipment (computer‑aided dispatch equipment, telephones and radios).
Ability to respond to pages for emergency staffing and report for duty with short notice.
Ability to enter data or information into a terminal, PC or other keyboard device using repetitive hand/eye movements.
Education & Experience Graduation from high school or GED and two years of public safety (law enforcement and fire) dispatching experience.
Special Requirements
Positions in this job class are subject to working a rotating schedule which includes nights, weekends and holidays.
Ability to work in an Emergency Communication Center environment.
Ability to work overtime when required to include evenings, nights, weekends and holidays to maintain 24‑hour coverage of the emergency dispatch system.
Special Qualifications
Successful completion of Police Department background investigation, polygraph and psychological examinations, and must satisfactorily pass a written test.
Must successfully pass an oral board assessment.
Must pass a one (1) year probationary period.
Must have and maintain Level A terminal operator certification (TOC).
Must be certified in Emergency Medical Dispatcher (EMD) through the International Academies of Emergency Dispatch (IAED).
Must be certified Communications Training Officer through APCO, NENA, IAED or other recognized public safety training provider.
Must obtain Arizona Peace Officers Standards and Training (POST) General Instructor Certification within twelve (12) months of hire.
Equivalency Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position.
Underfill Eligibility An enrolled Community Member who closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2‑19, Underfill.
EEO Statement SRPMIC is an Equal Opportunity/Affirmative Action Employer. Preference will be given to a qualified Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.
Application Materials Documents may be submitted by one of the following methods: 1) attach to application 2) email to HRRecruitment@srpmic-nsn.gov 3) fax (480) 362‑5860 4) mail or hand deliver to Human Resources. Documentation must be received by position closing date.
Other Requirements Prior to hire, applicants will be subject to drug and alcohol testing. Will be required to pass a pre‑employment background/fingerprint check. Documents may be submitted via email, fax, mail, or hand delivery to Human Resources. Documents must be received by position closing date. In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD‑214) at the time of application 2) Qualified Community Member (must provide Tribal ID at time of application) 3) Spouse of Community Member (Marriage License/certificate and spouse Tribal ID or CIB required) 4) Native American (Tribal ID or CIB required).
Contact HR Recruitment: HRRecruitment@srpmic-nsn.gov Phone: (480) 362‑5860
#J-18808-Ljbffr