ABB
Overview
Customer Quality Engineer role at ABB. The position reports to the Customer Quality Manager. The work model is Onsite in the ABB Electrification Smart Power (ELSP) facility in Senatobia, MS. You will deploy and facilitate the quality culture, ensure and control quality to exceed customer expectations while ensuring sustainable operations, represent the customer’s voice within local teams, and provide customer experience feedback and input. Responsibilities
Represent the Voice of the Customer within the organization. Facilitate resolution of customer cases by following robust root cause analysis and implementing preventive and corrective actions. Use quality data analytics from the organization to identify risks, failures, and non-conformances. Enable and coach employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view. Qualifications
Bachelor's or Master's degree in Engineering (Mechanical preferred). Knowledge of 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process); ability to elaborate on these concepts. Ability to lead a team and work with cross-functional teams. Great communication skills and diplomacy to deal with customers. Good knowledge of MS Office. Candidates must have work authorization to work for ABB in the United States. Other
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities. For more information regarding your EEO rights as an applicant, please visit the U.S. EEOC website. Applicants may request reasonable accommodations by contacting an ABB HR Representative at 1-888-694-7762 or by emailing US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
#J-18808-Ljbffr
Customer Quality Engineer role at ABB. The position reports to the Customer Quality Manager. The work model is Onsite in the ABB Electrification Smart Power (ELSP) facility in Senatobia, MS. You will deploy and facilitate the quality culture, ensure and control quality to exceed customer expectations while ensuring sustainable operations, represent the customer’s voice within local teams, and provide customer experience feedback and input. Responsibilities
Represent the Voice of the Customer within the organization. Facilitate resolution of customer cases by following robust root cause analysis and implementing preventive and corrective actions. Use quality data analytics from the organization to identify risks, failures, and non-conformances. Enable and coach employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view. Qualifications
Bachelor's or Master's degree in Engineering (Mechanical preferred). Knowledge of 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process); ability to elaborate on these concepts. Ability to lead a team and work with cross-functional teams. Great communication skills and diplomacy to deal with customers. Good knowledge of MS Office. Candidates must have work authorization to work for ABB in the United States. Other
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities. For more information regarding your EEO rights as an applicant, please visit the U.S. EEOC website. Applicants may request reasonable accommodations by contacting an ABB HR Representative at 1-888-694-7762 or by emailing US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
#J-18808-Ljbffr