ADI Global Distribution
Technical Support Specialist I - Control 4
ADI Global Distribution, Irving, Texas, United States, 75084
Technical Support Specialist I - Control 4
Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role.
This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed.
Key Responsibilities
Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs.
Provide basic support for 80+ third-party brands with limited or no formal training.
Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions.
Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more.
Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers.
Process product returns efficiently while ensuring adherence to technical verification protocols.
Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.
YOU MUST HAVE
2+ years of professional experience installing and/or programming Control4 products.
Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
Experience troubleshooting across multiple product categories and technologies.
Experience with IoT, audio/video, networking, home automation, and surveillance technologies.
Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly.
Exceptional English communication skills, both verbal and written, with a customer-first mindset.
WE VALUE
Control4 Automation Programmer certification or Control4 Certified Technician certification.
Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
Experience with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
WHAT'S IN IT FOR YOU
Competitive salary and comprehensive benefits package.
Opportunities for professional development and career advancement.
Collaborative work environment with access to cutting-edge technology.
About Us Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance.
Job Info Job Identification: 17028
Job Category: Technical Support
Posting Date: 2025-10-28T12:58:31+00:00
Job Schedule: Full time
Locations: 750 W John Carpenter Freeway, Irving, 75039, US; 1355 W Innovation Way Suite 125, Lehi, 84043, US; 2700 Blankenbaker Pkwy, Louisville, 40299, US
(Hybrid)
Incentive Eligible: N/A
Business: ADI Global Distribution
Hiring Salary Range: The typical hiring salary for this role, ranges from USD $20.63 to $35.13 per hour but varies by specific work location. For example, the hiring salary for this role in Melville, NY is $24.76 to $42.16 per hour and New York City, NY is $25.79 to $43.92. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.
Benefits: Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
US Visa Sponsorship Eligibility: This position is not eligible for US visa sponsorship
Seniority level
Entry level
Employment type
Full-time
Job function
Consulting, Customer Service, and Product Management
Industries
Computers and Electronics Manufacturing
Appliances, Electrical, and Electronics Manufacturing
IT Services and IT Consulting
Referrals increase your chances of interviewing at ADI Global Distribution by 2x
Sign in to set job alerts for “Technical Support Specialist” roles.
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This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed.
Key Responsibilities
Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs.
Provide basic support for 80+ third-party brands with limited or no formal training.
Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions.
Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more.
Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers.
Process product returns efficiently while ensuring adherence to technical verification protocols.
Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.
YOU MUST HAVE
2+ years of professional experience installing and/or programming Control4 products.
Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
Experience troubleshooting across multiple product categories and technologies.
Experience with IoT, audio/video, networking, home automation, and surveillance technologies.
Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly.
Exceptional English communication skills, both verbal and written, with a customer-first mindset.
WE VALUE
Control4 Automation Programmer certification or Control4 Certified Technician certification.
Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
Experience with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
WHAT'S IN IT FOR YOU
Competitive salary and comprehensive benefits package.
Opportunities for professional development and career advancement.
Collaborative work environment with access to cutting-edge technology.
About Us Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance.
Job Info Job Identification: 17028
Job Category: Technical Support
Posting Date: 2025-10-28T12:58:31+00:00
Job Schedule: Full time
Locations: 750 W John Carpenter Freeway, Irving, 75039, US; 1355 W Innovation Way Suite 125, Lehi, 84043, US; 2700 Blankenbaker Pkwy, Louisville, 40299, US
(Hybrid)
Incentive Eligible: N/A
Business: ADI Global Distribution
Hiring Salary Range: The typical hiring salary for this role, ranges from USD $20.63 to $35.13 per hour but varies by specific work location. For example, the hiring salary for this role in Melville, NY is $24.76 to $42.16 per hour and New York City, NY is $25.79 to $43.92. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.
Benefits: Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
US Visa Sponsorship Eligibility: This position is not eligible for US visa sponsorship
Seniority level
Entry level
Employment type
Full-time
Job function
Consulting, Customer Service, and Product Management
Industries
Computers and Electronics Manufacturing
Appliances, Electrical, and Electronics Manufacturing
IT Services and IT Consulting
Referrals increase your chances of interviewing at ADI Global Distribution by 2x
Sign in to set job alerts for “Technical Support Specialist” roles.
#J-18808-Ljbffr