David's Bridal
Overview
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category and provides high customer service in retail. The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists provide 5-Star Customer Service to all David’s Bridal customers, achieve sales goals and productivity by following our 5-Step Selling Process, and perform duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand. We make dreams happen—apply today! Essential Job Functions
Customer Focus Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers. Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate this information to the customer. Provide exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room. Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs. Strive to identify the perfect gown/dress in the customer’s first three try-ons. Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales. Communicate how alterations play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses. Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments. Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges. Maintain store standards (clean, organized, promotional readiness) to support a flawless shopping experience. Report any broken or damaged equipment to store management. Maintain high dress code standards for self in accordance with Dress Code. Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events. Analyzing & Decision Making Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty. Managing Performance Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process. Support cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/policies, and schedule all future appointments). Maintain knowledge of and follow procedures for special order dresses. Consistently achieve a 65% or greater platform conversion. Consistently achieve add-on goals: headpieces 75%, foundations 10% and shoes 20%. Set come-back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl. Become a trusted advisor to customers by completing training promptly and building product knowledge and fashion trend expertise. Aim to become a Circle of Excellence member by exceeding sales targets. Managing Change Execute new processes, behaviors, contests and programs as assigned. Perform duties and tasks as assigned by store management including: Promotion and sign set up; Merchandising and visual changes; Markdowns and inventory counts. Gaining Commitment Actively support the store team to achieve sales, service and operational goals. Accurately clock in and out for all scheduled shifts, breaks and meals. Follow all loss prevention, security processes and policies. Developing Self & Others Focus on own development and learning, complete all training as assigned for on-going development. Celebrate successes of team members. Share sales expertise and product knowledge with fellow stylists. Open to coaching and feedback to improve behaviors and/or processes. Capitalize on feedback from coaching conversations with managers. Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum. Competencies Personal integrity
- Match words with actions to build trust and respect. Drive
- Strive to achieve results through determination and commitment. Keep going during difficult or challenging times. Teamwork
- Build and maintain positive relationships within and across teams. Physical Demands The employee may be required to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; talk and hear customers. May lift up to 25 pounds. Vision requirements include close and distance vision and ability to use computer/electronic devices for long periods. Education & Credentials High school diploma or equivalent. 1-2 years prior retail experience in apparel/service or specialty store environment and prior experience with computerized POS system is preferred. Part Time Benefits Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early! Generous Team Member Discount After First Pay Period Vision Care Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury 401K Program Discounts for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits Pet Insurance EEO & Accommodation David’s Bridal encourages applications from all qualified candidates. The company is committed to accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 for accommodation at any stage of the application process or for more information on accommodation policies. Disclaimer
The preceding job description highlights the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a complete description of all duties, responsibilities and qualifications required. Actual duties and responsibilities will vary. The starting pay rate may vary based on factors including location, position, training, and experience. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. Seniority level: Entry level | Employment type: Part-time | Job function: Sales and Business Development | Industries: Retail References to referrals, job alerts, and other postings have been retained only as context; eligibility and offers vary by location.
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At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category and provides high customer service in retail. The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists provide 5-Star Customer Service to all David’s Bridal customers, achieve sales goals and productivity by following our 5-Step Selling Process, and perform duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand. We make dreams happen—apply today! Essential Job Functions
Customer Focus Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers. Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate this information to the customer. Provide exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room. Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs. Strive to identify the perfect gown/dress in the customer’s first three try-ons. Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales. Communicate how alterations play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses. Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments. Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges. Maintain store standards (clean, organized, promotional readiness) to support a flawless shopping experience. Report any broken or damaged equipment to store management. Maintain high dress code standards for self in accordance with Dress Code. Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events. Analyzing & Decision Making Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty. Managing Performance Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process. Support cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/policies, and schedule all future appointments). Maintain knowledge of and follow procedures for special order dresses. Consistently achieve a 65% or greater platform conversion. Consistently achieve add-on goals: headpieces 75%, foundations 10% and shoes 20%. Set come-back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl. Become a trusted advisor to customers by completing training promptly and building product knowledge and fashion trend expertise. Aim to become a Circle of Excellence member by exceeding sales targets. Managing Change Execute new processes, behaviors, contests and programs as assigned. Perform duties and tasks as assigned by store management including: Promotion and sign set up; Merchandising and visual changes; Markdowns and inventory counts. Gaining Commitment Actively support the store team to achieve sales, service and operational goals. Accurately clock in and out for all scheduled shifts, breaks and meals. Follow all loss prevention, security processes and policies. Developing Self & Others Focus on own development and learning, complete all training as assigned for on-going development. Celebrate successes of team members. Share sales expertise and product knowledge with fellow stylists. Open to coaching and feedback to improve behaviors and/or processes. Capitalize on feedback from coaching conversations with managers. Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum. Competencies Personal integrity
- Match words with actions to build trust and respect. Drive
- Strive to achieve results through determination and commitment. Keep going during difficult or challenging times. Teamwork
- Build and maintain positive relationships within and across teams. Physical Demands The employee may be required to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; talk and hear customers. May lift up to 25 pounds. Vision requirements include close and distance vision and ability to use computer/electronic devices for long periods. Education & Credentials High school diploma or equivalent. 1-2 years prior retail experience in apparel/service or specialty store environment and prior experience with computerized POS system is preferred. Part Time Benefits Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early! Generous Team Member Discount After First Pay Period Vision Care Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury 401K Program Discounts for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits Pet Insurance EEO & Accommodation David’s Bridal encourages applications from all qualified candidates. The company is committed to accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 for accommodation at any stage of the application process or for more information on accommodation policies. Disclaimer
The preceding job description highlights the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a complete description of all duties, responsibilities and qualifications required. Actual duties and responsibilities will vary. The starting pay rate may vary based on factors including location, position, training, and experience. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. Seniority level: Entry level | Employment type: Part-time | Job function: Sales and Business Development | Industries: Retail References to referrals, job alerts, and other postings have been retained only as context; eligibility and offers vary by location.
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