Cynet systems Inc
Partnerships Operations Lead
Cynet systems Inc, San Francisco, California, United States, 94199
Job Description:
Pay Range: $128.03hr - $131.03hr
The Partner Operations Lead will operationalize partner deals, design scalable systems, and drive measurable growth across supply, quality, and economics.
This role focuses on translating commercial agreements into structured launch programs, performance frameworks, and data-driven operating systems.
Responsibilities
Operationalize Partner Deals: Translate commercial terms into launch plans, SLAs, success metrics, and reporting frameworks.
Partner Onboarding: Develop onboarding programs covering data mapping, API readiness, catalog standards, compliance, payments, and dispute/chargeback processes.
Grow Supply and Conversion: Build scalable programs to drive partner activations, improve listing quality, and ensure inventory health, pricing hygiene, and content QA.
Design Incentive Frameworks: Create performance-based incentive models (bounties, co-op spend, tiering) to enhance partner engagement and unit economics.
Own the Performance Engine: Define and manage partner scorecards; establish QBR/WBR cadence with clear targets for NAAS, CPA/CAC, fill xx, cancel xx, NPS, and claims.
Analytics and Automation: Build automated dashboards and pipelines in partnership with Data/Analytics; instrument experiments such as A/B, geo pilots, and cohort tests.
Create Repeatable Playbooks: Standardize integration requirements, validation tests, launch checklists, and SOPs for catalog ingestion, policy compliance, trust & safety, and partner support.
Drive Cross-Functional Execution: Align with Product/Engineering to prioritize feature and integration requests based on partner impact; work with Legal/Policy on data sharing, IP, and regulatory compliance.
Optimize Economics Continuously: Model lever impacts such as channel mix, incentives, and take rates to improve cost-per-activation and payback at both portfolio and partner levels.
Success Metrics
Achievement of Partner-Sourced NAAS targets (net new active services from integration partners).
Improved unit economics with quarter-over-quarter CPA/CAC reduction and positive payback within target window.
Increased conversion rates and supply quality.
Reduced time-to-launch and time-to-first-booking compared to baseline.
Qualifications
Bachelor’s degree in Business, Finance, Marketing, or a related field.
7+ years of experience in Consulting, Partnerships Operations, Marketplace Operations, Supply Operations, or Program Management for B2B platforms (e.g., integrations with reservation/booking systems, OTAs, or aggregators).
Proven success in turning partner agreements into scalable programs with measurable supply and revenue impact.
Strong understanding of technical integrations (APIs, webhooks, data schemas); ability to write detailed requirements and lead UAT with Engineering.
Advanced analytical skills, including SQL and Google Sheets; familiarity with Tableau preferred.
Experience designing incentives, partner tiers, SLAs, and QBR frameworks.
Excellent cross-functional leadership and communication skills, with experience writing clear documentation and operational playbooks.
Background in RevOps, Growth Ops, or Product Ops.
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Pay Range: $128.03hr - $131.03hr
The Partner Operations Lead will operationalize partner deals, design scalable systems, and drive measurable growth across supply, quality, and economics.
This role focuses on translating commercial agreements into structured launch programs, performance frameworks, and data-driven operating systems.
Responsibilities
Operationalize Partner Deals: Translate commercial terms into launch plans, SLAs, success metrics, and reporting frameworks.
Partner Onboarding: Develop onboarding programs covering data mapping, API readiness, catalog standards, compliance, payments, and dispute/chargeback processes.
Grow Supply and Conversion: Build scalable programs to drive partner activations, improve listing quality, and ensure inventory health, pricing hygiene, and content QA.
Design Incentive Frameworks: Create performance-based incentive models (bounties, co-op spend, tiering) to enhance partner engagement and unit economics.
Own the Performance Engine: Define and manage partner scorecards; establish QBR/WBR cadence with clear targets for NAAS, CPA/CAC, fill xx, cancel xx, NPS, and claims.
Analytics and Automation: Build automated dashboards and pipelines in partnership with Data/Analytics; instrument experiments such as A/B, geo pilots, and cohort tests.
Create Repeatable Playbooks: Standardize integration requirements, validation tests, launch checklists, and SOPs for catalog ingestion, policy compliance, trust & safety, and partner support.
Drive Cross-Functional Execution: Align with Product/Engineering to prioritize feature and integration requests based on partner impact; work with Legal/Policy on data sharing, IP, and regulatory compliance.
Optimize Economics Continuously: Model lever impacts such as channel mix, incentives, and take rates to improve cost-per-activation and payback at both portfolio and partner levels.
Success Metrics
Achievement of Partner-Sourced NAAS targets (net new active services from integration partners).
Improved unit economics with quarter-over-quarter CPA/CAC reduction and positive payback within target window.
Increased conversion rates and supply quality.
Reduced time-to-launch and time-to-first-booking compared to baseline.
Qualifications
Bachelor’s degree in Business, Finance, Marketing, or a related field.
7+ years of experience in Consulting, Partnerships Operations, Marketplace Operations, Supply Operations, or Program Management for B2B platforms (e.g., integrations with reservation/booking systems, OTAs, or aggregators).
Proven success in turning partner agreements into scalable programs with measurable supply and revenue impact.
Strong understanding of technical integrations (APIs, webhooks, data schemas); ability to write detailed requirements and lead UAT with Engineering.
Advanced analytical skills, including SQL and Google Sheets; familiarity with Tableau preferred.
Experience designing incentives, partner tiers, SLAs, and QBR frameworks.
Excellent cross-functional leadership and communication skills, with experience writing clear documentation and operational playbooks.
Background in RevOps, Growth Ops, or Product Ops.
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