Loews Hotels, LLC.
Overview
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Loews Sapphire Falls Resort
Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.
Associate Director of Rooms Associate Director of Rooms:
Responsible for the management and coordination of the innovative guest arrival, registration, and rooming process. Ensures the efficient guest-focused delivery of such services to provide the hotel a unique competitive guest service/satisfaction advantage. Works with the Complex Director of Rooms to directs the daily operations of Housekeeping, Front Office, Guest Services, Concierge, VIP Service, Valet, and Recreation at Loews Sapphire Falls Resort, ensuring adherence to all Loews Hotels Star Service Standards. Selects, oversees training and manages all personnel in these departments.
Essential Functions and Responsibilities
Coordinate the quality, efficiency, and operations of Housekeeping, Front Office, Guest Services, Concierge, VIP Service, Valet, and Recreation
Develop and update guest rooming procedures
Coordinate and manage the operation of all Guest Services' areas
Ensure communication of VIP information to proper departments and ensure the smooth transition of guests from the main arrivals area to guestrooms
Coordinate and oversee group check-ins
Establish and ensure adherence to all department and Loews Hotels standards
Prepare annual departmental budget and manage department costs, updating budget if operational forecasts change significantly
Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and team member satisfaction, and to maintain market dominance and exceptional financial returns
Develop and manage repeat guest and VIP services programs
Recruit and interview applicants for Rooms Division positions
Train and monitor the performance of all Rooms Division staff
Produce management schedules
Provide quality guest services which assist in merchandising the hotel
Promote hotel facilities, food and beverage outlets, and recreation programs
Coordinate the delivery of faxes, packages, etc., to guests staying in the hotel
Evaluate team and individual performance, determining improvement and training needs and advancement requirements
Review/maintain daily payroll report/records, maintaining labor costs within forecasted budgetary guidelines
Interact with guests frequently to ensure satisfaction with services
Work with area transportation to provide quality and efficient services for hotel guests
Coordinate arrival and departure services for groups
Ensure that posting to master accounts is completed for group room deliveries, distributions, and porterage
Ensure that appropriate payments are made to teams performing group related services
Conduct department meetings to communicate information to all department personnel
Attend appropriate meetings, including, but not limited to department, front office, pre-convention and training seminars
Ensure adherence to cash handling policies
Ensure that all Guest Service printed material is accurate, timely, and meets Loews standards
Participate in community and association activities to promote good public relations with businesses and individuals in the surrounding area
Other duties as assigned
Supporting Functions and Responsibilities
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
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Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Loews Sapphire Falls Resort
Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.
Associate Director of Rooms Associate Director of Rooms:
Responsible for the management and coordination of the innovative guest arrival, registration, and rooming process. Ensures the efficient guest-focused delivery of such services to provide the hotel a unique competitive guest service/satisfaction advantage. Works with the Complex Director of Rooms to directs the daily operations of Housekeeping, Front Office, Guest Services, Concierge, VIP Service, Valet, and Recreation at Loews Sapphire Falls Resort, ensuring adherence to all Loews Hotels Star Service Standards. Selects, oversees training and manages all personnel in these departments.
Essential Functions and Responsibilities
Coordinate the quality, efficiency, and operations of Housekeeping, Front Office, Guest Services, Concierge, VIP Service, Valet, and Recreation
Develop and update guest rooming procedures
Coordinate and manage the operation of all Guest Services' areas
Ensure communication of VIP information to proper departments and ensure the smooth transition of guests from the main arrivals area to guestrooms
Coordinate and oversee group check-ins
Establish and ensure adherence to all department and Loews Hotels standards
Prepare annual departmental budget and manage department costs, updating budget if operational forecasts change significantly
Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and team member satisfaction, and to maintain market dominance and exceptional financial returns
Develop and manage repeat guest and VIP services programs
Recruit and interview applicants for Rooms Division positions
Train and monitor the performance of all Rooms Division staff
Produce management schedules
Provide quality guest services which assist in merchandising the hotel
Promote hotel facilities, food and beverage outlets, and recreation programs
Coordinate the delivery of faxes, packages, etc., to guests staying in the hotel
Evaluate team and individual performance, determining improvement and training needs and advancement requirements
Review/maintain daily payroll report/records, maintaining labor costs within forecasted budgetary guidelines
Interact with guests frequently to ensure satisfaction with services
Work with area transportation to provide quality and efficient services for hotel guests
Coordinate arrival and departure services for groups
Ensure that posting to master accounts is completed for group room deliveries, distributions, and porterage
Ensure that appropriate payments are made to teams performing group related services
Conduct department meetings to communicate information to all department personnel
Attend appropriate meetings, including, but not limited to department, front office, pre-convention and training seminars
Ensure adherence to cash handling policies
Ensure that all Guest Service printed material is accurate, timely, and meets Loews standards
Participate in community and association activities to promote good public relations with businesses and individuals in the surrounding area
Other duties as assigned
Supporting Functions and Responsibilities
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
#J-18808-Ljbffr