Corporate IT Specialist

LegalOn Technologies is a global leader in legal AI solutions, trusted by more than 7,000 companies and law firms worldwide. Our software empowers legal teams to review and negotiate contracts faster, with greater accuracy and confidence. Operating across Japan and the United States, we are backed by leading investors with over $180M raised. We bring together large language models (LLMs), a proprietary Legal Document Graph that organizes complex legal information, and intelligent AI-driven workflows. In partnership with OpenAI, we are redefining the legal AI space and delivering innovative solutions for the future of legal work

The role This role supports day-to-day IT operations for LegalOn’s North America team and helps ensure a reliable, secure experience for our employees. You’ll handle user and device requests, follow documented procedures, and assist with standard system administration across our core platforms.

You will:

Resolve tickets for account access, device setup, and common app issues

Apply standard changes and elevate complex issues to senior team members

Keep configurations and documentation up to date as we evolve our environment

Coordinate handoffs with our Japan-based IT team to maintain smooth 24‑hour coverage

Your first 90 days:

Learn our environment and ticketing workflows

Consistently meet response and resolution targets for common requests

Help standardize NA device baselines across Intune and Jamf Pro

Contribute small improvements to docs, automations, or SOPs

Collaboration:

Work closely with US-based employees and our Japan IT team

Partner with Security on access, compliance evidence, and incident procedures

Coordinate with vendors when guided by senior IT team members

Growth:

Build depth in Entra ID, Intune, and Jamf Pro administration

Develop scripting and low/no-code skills to automate routine tasks

Reports to the Head of IT in Tokyo, Japan.

Responsibilities

Assist with identity and device administration to keep users productive and devices compliant.

Support core systems, including:

Identity management: Microsoft Entra ID

Device management: Microsoft Intune and Jamf Pro

Collaboration and productivity tools, such as Google Workspace or Microsoft 365, Slack, Notion, and Jira

Handle the NA helpdesk queue for common issues and elevate as needed.

Follow documented procedures for changes, incidents, and access requests.

Keep documentation and runbooks up to date as processes evolve.

Help evaluate SaaS tools and work with vendors under guidance.

Contribute small automation or scripting tasks to improve support efficiency.

Qualifications and competencies Required

1 to 3 years in corporate IT or systems support

Hands‑on experience administering Microsoft Entra ID

Hands‑on experience with both Microsoft Intune and Jamf Pro

Admin familiarity with Google Workspace and Microsoft 365

Experience with a ticketing system and basic IT service management practices

Basic networking and security fundamentals

Clear, helpful written and verbal communication across time zones

Preferred

Exposure to device compliance or Zero Trust concepts

Experience assisting with SOC 2 or ISO 27001 evidence collection

Experience with generative tools (e.g., ChatGPT Enterprise, Gemini, Notion AI)

Scripting basics (e.g., PowerShell, Bash, or Python) and experience with low/no-code tools (e.g., n8n, Zapier)

Japanese language is a significant plus

Location and work model

Hybrid in the Bay Area.

Core support hours: 9am to 6pm local time, with occasional overlap with JST as needed.

Miscellaneous

Work authorization: Applicants must be currently authorized to work in the United States.

Robust benefits: comprehensive health, dental, and vision insurance, generous PTO, plus a 401K plan

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