CRG Corporation
Customer Service Representative Job at CRG Corporation in Cedar Rapids
CRG Corporation, Cedar Rapids, IA, US
Customer Service Representative Location: Cedar Rapids, IA 52404
Shift Details: Afternoon Shift Mon-Fri 10am to 630pm
Contract Length: 11/03/2025 to 10/29/2026
Pay Rate: $24/hr Description:
What you'll do on a typical day:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders At a minimum, you'll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations JN003
#zr
Shift Details: Afternoon Shift Mon-Fri 10am to 630pm
Contract Length: 11/03/2025 to 10/29/2026
Pay Rate: $24/hr Description:
What you'll do on a typical day:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders At a minimum, you'll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations JN003
#zr