St. Charles Health System is hiring: Unit Secretary Emergency Department in Bend

Overview

Unit Secretary position at St. Charles Health System. This role supports department functions with clerical duties related to patient care and department flow. It may be deployed on various units and does not supervise other caregivers.

Base pay

Pay range: $21.11/hr - $26.39/hr. (Full-Time, Nights)

Job Details

• Title: Unit Secretary
• Reports to: Department Manager/Supervisor
• Department: Varies
• Date last reviewed: January 12, 2017
• Location: St. Charles Health System

Organization context

Our vision: Creating America’s healthiest community, together. Our mission: In the spirit of love and compassion, better health, better care, better value. Our values: Accountability, Caring and Teamwork.

Position Overview

The Unit Secretary facilitates departmental functions by performing clerical duties related to patient care and department flow. Acts as the department facilitator; communicates with the general public, hospital departments, physicians and nursing personnel. This position does not directly supervise any other caregivers.

Essential Functions and Duties

• Serve as department receptionist; receive and transmit messages or inquiries to the appropriate destination.
• Input data using EMR, staffing and charge capture systems, electronic bedboard, charge entry and reconciliation.
• Perform general administrative duties (emails, filing, ordering supplies, etc.).
• Stock nurse servers in patient rooms and carts/areas as needed.
• Assist in maintenance of equipment; order departmental non-medical supplies as needed.
• Assist with scheduling and operational processes as directed by Supervisor/Manager.
• Setup/cancel patient appointments as directed; transport patients, blood, specimens and other items as needed.
• Answer call lights as needed.
• Support organizational goals through quality improvement and departmental activities; participate in professional growth and development.
• Communicate effectively with caregivers, medical staff, patients and guests; maintain professional relationships.
• Identify problems and implement solutions within scope of practice.
• Contribute to a healing environment and foster positive care experience.
• Support the organization’s vision, mission and values; participate in VIP/Lean continuous improvement ideas.
• Maintain a safe environment; adhere to laws, policies and procedures; uphold ethical standards and confidentiality.
• Deliver timely, efficient and accurate customer service and/or patient care.
• May perform additional duties of similar complexity as required.

Education

• Required: High school diploma or GED.
• Willingness to take additional courses as requested.
• Preferred: N/A

L icensure/Certification/Registration

• Required: AHA Basic Life Support for Healthcare Provider certification.
• Preferred: N/A

Experience

• Required: Customer service and clerical experience.
• Preferred: Previous hospital experience/medical terminology.

Personal Protective Equipment

Must be able to wear appropriate PPE required to perform the job safely.

Additional Position Information

• Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
• Ability to interact with all levels within SCHS and external customers/clients/potential employees.
• Strong teamwork and collaborative skills; ability to work under pressure in a fast-paced environment.
• Ability to multi-task and work independently; attention to detail.
• Excellent organizational, written and oral communication and customer service skills, especially in stressful interactions.
• Demonstrated aptitude with computer applications, electronic medical records and MS Office.

Physical Requirements

• Continuous (75%+): Clear and audible speaking; ability to hear normal speech.
• Frequent (50%): Sitting, standing, walking; lifting 1-10 pounds; keyboard operation.
• Occasional (25%): Bending, stairs, overhead reaching; carrying/pushing/pulling 1-10 pounds; grasping/squeezing.
• Rare (10%): Stooping/kneeling/crouching; lifting/carrying/pushing or pulling 11-15 pounds; operation of a motor vehicle.
• Never (0%): Climbing ladder/step-stool; lifting/carrying/pushing or pulling 25-50 pounds; hearing whispered speech.

Schedule

Weekly hours: 36. Caregiver type: Regular. Shift: Third Shift (19:00–07:30). Exempt: No. Job family: Unit Secretary. Scheduled days: Variable; includes every other weekend and holidays.

Job Function and Industry

• Job function: Administrative
• Industries: Hospitals and Health Care

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