Recruiting Operations Manager Job at Salesforce in Chicago

Job Summary

We are seeking a strategic, highly organized, and operationally‑mindset Recruiting Operations Manager to join our Global Recruiting Optimization team at Salesforce. This role is critical to driving operational excellence across our global Recruiting organization. The ideal candidate will bring high‑level recruiting knowledge, strong stakeholder management capabilities, and a proven track record of optimizing systems and processes at scale. The Recruiting Operations Manager will serve as a subject‑matter expert on recruiting operations, synthesizing complex information, connecting dots across programs, and representing Recruiting in high‑impact cross‑functional initiatives.

Responsibilities

• Act as a trusted partner to Recruiting leadership and cross‑functional teams, providing SME‑level guidance on recruiting operations, tools, and workflows.
• Own and continuously improve components of the recruiting technology stack (ATS, scheduling platforms, assessments, etc.) by identifying gaps, evaluating processes, and creating impact in partnership with systems teams.
• Lead process improvement initiatives focused on scalability, automation, and simplification, designing streamlined workflows that reduce manual effort and improve quality and consistency across global teams.
• Leverage recruiting and operational data to identify trends, monitor performance, and develop actionable insights, driving accountability around metric adoption, reporting integrity, and operational KPIs.
• Support the planning and execution of recruiting programs and technology implementations, tracking milestones, ensuring cross‑functional alignment, and surfacing risks and dependencies early.
• Oversee the development and governance of process documentation, training materials, and self‑serve knowledge resources, ensuring accessibility, accuracy, and usability across teams.
• Partner with Recruiting Enablement to manage logistics for in‑person and virtual events, ensuring a seamless experience for facilitators, attendees, and stakeholders.

Required Qualifications

• 5+ years of experience in Recruiting Operations, HR Operations, or a related field.
• Deep understanding of recruiting processes, systems, and lifecycle workflows; able to operate as an SME.
• Experience supporting large‑scale tech or process implementations and managing complex stakeholder groups.
• Strong analytical skills with the ability to extract insights from data, identify trends, and develop recommendations.
• Excellent project management, organization, and communication skills; able to synthesize and connect large volumes of information.
• Skilled in stakeholder influence and driving alignment in cross‑functional environments.
• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive), Slack, and Smartsheet.

Preferred Qualifications

• Experience with recruiting technologies such as Workday, GoodTime, HackerRank, or equivalent platforms.
• Background in process optimization or systems thinking.
• Ability to operate autonomously and balance strategic priorities with tactical execution.
• Experience working in global and matrixed organizations.
• M&A background.

Benefits & Compensation

Base salary range for this position is $111,200 to $190,900 (California) or $101,900 to $174,900 (Illinois). Salesforce offers a comprehensive benefits package, including paid parental leave, medical, dental, vision, mental health support, life and disability insurance, 401(k), employee stock purchase program, and more. Detailed benefits information is available at salesforcebenefits.com.

Accommodations

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Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We are committed to hiring based on merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, or any other protected classification.

Posting Statement

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.

For California‑based roles, the base salary range for this position is $111,200 to $190,900. For Illinois‑based roles, the base salary range is $101,900 to $174,900.