Soleo Health Inc
Overview
Description :
Soleo Health is seeking a Client Support Manager to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care!
Perks
Competitive Wages
401(k) with a Match
Referral Bonus
Paid Time Off
Great Company Culture
Annual Merit Based Increases
No Weekends or Holidays
Paid Parental Leave Options
Affordable Medical, Dental, & Vision Insurance Plans
Company Paid Disability & Basic Life Insurance
HSA & FSA (including dependent care) Options
Education Assistance Program
The Position The Client Support Manager (CSL) serves as a key resource for managing contracted client relationships, including Soleo's narrow network and Site of Care Programs. The CSL communicates with internal and external stakeholders, primarily via phone or email, to resolve payer-related contractual and communication issues promptly and accurately. This role reports to the Patient Access department and ensures compliance with payer program requirements. Responsibilities include:
Maintain relationships with assigned payer organization personnel in a customer service capacity.
Support Soleo Health’s contracted clients as assigned.
Communicate effectively with payers via email, phone, letter, or portal.
Collaborate with the assigned Payor Director or Senior Director.
Serve as manager between payers and Soleo departments.
Manage daily communications with designated health plans.
Handle direct referral processes and respond to case managers within required timeframes.
Follow up on payer initiatives and program requirements.
Use Soleo software to review account notes and pricing.
Send updated logs as required by payers.
Act as primary contact for assigned payer initiatives.
Support contract implementation and ensure compliance.
Prepare and submit client reports by due dates.
Complete ad hoc reports and projects as requested.
Assist with reimbursement projects and address client billing inquiries.
Adhere to Soleo Health policies, procedures, and standards of conduct.
Attend mandatory annual training courses.
Report known or suspected violations of policies or standards.
Perform other related duties as assigned.
Schedule
Monday-Friday 8:30am - 5:00pm
Requirements
Home infusion and / or specialty pharmacy required
Bachelor’s degree in business administration, Healthcare Administration, or a related field (preferred), or equivalent relevant experience
2–4 years of experience in healthcare, managed care, customer service, or client account management
Experience with payor relationships and working within healthcare contracts, credentialing, and re-credentialing processes
Familiarity with case management procedures, referral processes, and billing / reimbursement systems
Experience using healthcare management software and online portals for payor and referral management
Must have organizational, written, communication and interpersonal skills
Proficient in Microsoft Office and other applications including Word, and Excel
About Us Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!
Soleo’s Core Values
Improve patients’ lives every day
Be passionate in everything you do
Encourage unlimited ideas and creative thinking
Make decisions as if you own the company
Do the right thing
Have fun!
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Keywords :
payor support, payor relations, intake, prior authorization, benefit verification, lead, supervisor
#J-18808-Ljbffr
Soleo Health is seeking a Client Support Manager to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care!
Perks
Competitive Wages
401(k) with a Match
Referral Bonus
Paid Time Off
Great Company Culture
Annual Merit Based Increases
No Weekends or Holidays
Paid Parental Leave Options
Affordable Medical, Dental, & Vision Insurance Plans
Company Paid Disability & Basic Life Insurance
HSA & FSA (including dependent care) Options
Education Assistance Program
The Position The Client Support Manager (CSL) serves as a key resource for managing contracted client relationships, including Soleo's narrow network and Site of Care Programs. The CSL communicates with internal and external stakeholders, primarily via phone or email, to resolve payer-related contractual and communication issues promptly and accurately. This role reports to the Patient Access department and ensures compliance with payer program requirements. Responsibilities include:
Maintain relationships with assigned payer organization personnel in a customer service capacity.
Support Soleo Health’s contracted clients as assigned.
Communicate effectively with payers via email, phone, letter, or portal.
Collaborate with the assigned Payor Director or Senior Director.
Serve as manager between payers and Soleo departments.
Manage daily communications with designated health plans.
Handle direct referral processes and respond to case managers within required timeframes.
Follow up on payer initiatives and program requirements.
Use Soleo software to review account notes and pricing.
Send updated logs as required by payers.
Act as primary contact for assigned payer initiatives.
Support contract implementation and ensure compliance.
Prepare and submit client reports by due dates.
Complete ad hoc reports and projects as requested.
Assist with reimbursement projects and address client billing inquiries.
Adhere to Soleo Health policies, procedures, and standards of conduct.
Attend mandatory annual training courses.
Report known or suspected violations of policies or standards.
Perform other related duties as assigned.
Schedule
Monday-Friday 8:30am - 5:00pm
Requirements
Home infusion and / or specialty pharmacy required
Bachelor’s degree in business administration, Healthcare Administration, or a related field (preferred), or equivalent relevant experience
2–4 years of experience in healthcare, managed care, customer service, or client account management
Experience with payor relationships and working within healthcare contracts, credentialing, and re-credentialing processes
Familiarity with case management procedures, referral processes, and billing / reimbursement systems
Experience using healthcare management software and online portals for payor and referral management
Must have organizational, written, communication and interpersonal skills
Proficient in Microsoft Office and other applications including Word, and Excel
About Us Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!
Soleo’s Core Values
Improve patients’ lives every day
Be passionate in everything you do
Encourage unlimited ideas and creative thinking
Make decisions as if you own the company
Do the right thing
Have fun!
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Keywords :
payor support, payor relations, intake, prior authorization, benefit verification, lead, supervisor
#J-18808-Ljbffr