Georgetown University
Tier 2 Support Technician - Law Center
Georgetown University, Washington, District of Columbia, us, 20022
Tier 2 Support Technician - Law Center
Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Job Overview The Tier 2 Support Technician works in a team environment to provide quality customer service and support within the Information Systems Technology department at the Law Center. The Technician is responsible for installing, maintaining, and upgrading computers and peripherals, installing and upgrading software applications, assisting faculty, staff and students with computer issues, troubleshooting and resolving computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledgebase, as well as directly to stakeholders. The position provides support for maintaining our computer labs, audio-visual classrooms, video conference and telephone systems. The position provides GOCard support services to faculty, students and staff. Day, evening and weekend hours required.
Work Interactions The candidate will have daily contact with other Information Technology Staff to exchange, and/or request information, resolves problems, and collaborates on projects. There is daily contact with Faculty, Students and Staff of the Law Center and its related organizations to resolve problems, discuss/consult on issues and policies affecting the Law Center, and collaborate on projects. The candidate will have daily interaction with Faculty, Students and Staff, as well as UIS colleagues to efficiently and effectively resolve GOCard and account transaction information requests.
Requirements and Qualifications
Minimum of BS degree in computer science/engineering related field.
Up to two years related experience.
Additional education may be substituted for experience.
Additional experience may be substituted for education.
Work Mode Designation This position has been designated as
On-Campus . Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Pay Range The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$44,022.00 - $73,406.80 . Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.
Current Georgetown Employees If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement GU is an
Equal Opportunity Employer . All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic
protected by law .
Benefits Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.
To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Law-Center/Tier-2-Support-Technician---Law-Center_JR23984
#J-18808-Ljbffr
Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Job Overview The Tier 2 Support Technician works in a team environment to provide quality customer service and support within the Information Systems Technology department at the Law Center. The Technician is responsible for installing, maintaining, and upgrading computers and peripherals, installing and upgrading software applications, assisting faculty, staff and students with computer issues, troubleshooting and resolving computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledgebase, as well as directly to stakeholders. The position provides support for maintaining our computer labs, audio-visual classrooms, video conference and telephone systems. The position provides GOCard support services to faculty, students and staff. Day, evening and weekend hours required.
Work Interactions The candidate will have daily contact with other Information Technology Staff to exchange, and/or request information, resolves problems, and collaborates on projects. There is daily contact with Faculty, Students and Staff of the Law Center and its related organizations to resolve problems, discuss/consult on issues and policies affecting the Law Center, and collaborate on projects. The candidate will have daily interaction with Faculty, Students and Staff, as well as UIS colleagues to efficiently and effectively resolve GOCard and account transaction information requests.
Requirements and Qualifications
Minimum of BS degree in computer science/engineering related field.
Up to two years related experience.
Additional education may be substituted for experience.
Additional experience may be substituted for education.
Work Mode Designation This position has been designated as
On-Campus . Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Pay Range The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$44,022.00 - $73,406.80 . Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.
Current Georgetown Employees If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement GU is an
Equal Opportunity Employer . All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic
protected by law .
Benefits Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.
To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Law-Center/Tier-2-Support-Technician---Law-Center_JR23984
#J-18808-Ljbffr