Manager Hospital Billing (Hybrid Remote/In-office)

* Ensures registrations are completed within designated period. Coordinates the daily activities of the department. Maintains a high degree of awareness and knowledge of the hospital’s programs, services and staff.* Maintains current knowledge of payer requirements. Coordinates registration, insurance eligibility, pre-certification and financial counseling for all inpatients, observations, outpatient surgeries and emergency room admissions. Collaborates with other departments to assure registrations are completed prior to visit.* Collaborates with Medicaid Liaison that all Medicaid applications are referred appropriately and followed up adequately.* Develops and maintains quality indicators. Develops and implements procedures that meet hospital guidelines and department workload requirements.* Collaborates with Patient Financial Services and Managed Care to address changes in payor requirements.* Collaborates with Case Management to address patient status changes and assist with managed care denials.* Provides direct supervision to leads, registration teams and business office staff to maintain expected level of department productivity. Monitors service quality. Services as a resource person and role for Leads and role model for the registration and business office staff. Handles situations requiring leadership intervention.* Audits and analyses department data. Reviews work queues and various reports to ensure accuracy and monitor patient volume. Recognizes and reports variance of workflow activity and daily operations.* Interviews and selects prospective employees. Conducts annual performance appraisals and promotes staff development. Coordinates orientation and training of all staff. Monitors department scheduling and adjusts as appropriate.* Provides input developing department budget. Monitors budget, reports and justifies variance.* Participates in peer review activities as assigned.* Bachelor’s degree in health services, or a related field. Successful completion of college level coursework in Health Services or management experience may be considered in lieu of education.* Certification/Licensure/Registration: Certified Health Access Associate* Minimum five years in healthcare financial customer service, benefit verification, registration, auditing, leadership, and supervision of staff.* Thorough knowledge of registration and patient access, patient accounting, managed care and government payers, medical terminology. Strong computer skills and systems proficiency desired.* Working knowledge of hospital information systems to include electronic claims and patient accounting systems required.* Compassionate customer service skills with the ability to relate effectively with patients, families, physicians, employees and other allied health and medical center personnel.* Flexible and capable of working under stressful conditions.* Strong analytical, interpersonal, managerial, and oral and written communications skills required. Ability to sort through competing priorities.At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following

to learn more about our benefits.* Supplemental Life, AD&D and Disability* Critical Illness, Accident and Hospital Indemnity coverage* Tuition assistance* Student loan servicing and support* Adoption benefits* Backup Childcare and Eldercare* Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members* Discount on services at Lurie Children’s facilities* Discount purchasing programAnn & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. #J-18808-Ljbffr