Harness Inc
Manager, GTM Business Systems – GTM Operations
Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable software developers to deliver code to users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. Harness offers solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand rapidly.
Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics. We are backed with significant venture financing from a range of investors.
Position Summary Harness is seeking a
hands-on Manager of GTM Business Systems
to lead, optimize, and scale our go-to-market (GTM) systems as we continue our rapid global growth. This role sits within our Revenue Operations & Strategy team, which blends strategy, analytics, and on-the-ground operations to shape Harness’ GTM execution.
As a
player-coach , you’ll manage a small but high-impact team of business systems specialists while also diving into system configuration, integrations, and analytics yourself. You will partner closely with GTM leadership across Sales, Partner, SDR, Enablement, and Sales Engineering to ensure our tech stack is a growth accelerator — not a bottleneck.
You’ll be responsible for setting the vision for our GTM systems, owning roadmaps, driving adoption, ensuring data integrity, and identifying innovative solutions to improve efficiency, scalability, and revenue impact.
About the Role
Lead the GTM Business Systems function, managing team priorities, coaching team members, and ensuring high-quality delivery.
Partner with GTM leadership to define the business systems roadmap that supports company revenue goals and operational efficiency.
Translate strategic initiatives into actionable system enhancements and operational processes.
Execution & Optimization
Actively configure, optimize, and maintain Salesforce and related GTM applications (Outreach, Clari, People.ai, Impartner, Chorus, enrichment tooling).
Design and oversee system integrations and automated workflows to reduce manual effort and ensure seamless data flow across platforms.
Own data governance frameworks to maintain accuracy, compliance, and reporting reliability.
Lead system-related projects and work with GTM leadership from requirements gathering to post-launch support on both ad-hoc tasks and long-term projects.
Analytics & Insights
Develop and deliver actionable reporting and dashboards in Salesforce, Tableau, and other tools to enable informed decision-making.
Monitor adoption and effectiveness of GTM tools, iterating to maximize ROI.
Explore and leverage AI-native GTM technologies and help upgrade our tech stack.
Change Management & Enablement
Drive cross-functional alignment on system changes, ensuring smooth adoption through training, documentation, and stakeholder communication.
Stay current on emerging technologies and best practices to maintain a cutting-edge GTM tech stack.
About You
5–10 years of experience in Business Systems, Revenue Operations, or Sales Operations, with at least 2 years in a people leadership role.
Proven ability to balance strategic leadership with hands-on execution.
Deep expertise in Salesforce CRM and a broad understanding of the GTM application ecosystem (Outreach, Clari, People.ai, Partner ecosystem, etc.).
Strong understanding of system integrations, data workflows, and APIs.
Excellent stakeholder management and communication skills; ability to influence at all levels.
Proficiency with process automation tools (e.g., Zapier, Workato) and data visualization/reporting platforms (e.g., Tableau).
SQL and data analysis experience or willingness to learn is preferred.
Comfortable in a high-growth, fast-paced SaaS environment.
Work Location
This role will be hybrid out of our San Francisco, CA; Boston, MA; or New York City, NY office.
What You Will Have at Harness
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Quarterly Harness TGIF-Off / 4 days
Monthly, quarterly, and annual social and team-building events
Monthly internet reimbursement
The
anticipated base salary range for this position is $151,000 - $182,000 annually . Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.
A valid authorization to work in the U.S. is required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as Harness representatives. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Harness will never ask for any payment or purchases by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom unless the candidate requests other accommodations. If you believe you have been targeted, contact security@harness.io.
Create a Job Alert
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Apply for this job *
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First Name *
Last Name *
Email *
Phone
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Accepted file types: pdf, doc, docx, txt, rtf
Have you led or directly implemented integrations between Salesforce and other GTM tools using APIs or middleware (e.g., Zapier, Workato)? *
Which of the following GTM tools have you configured or administered directly? (Select all that apply) *
Marketo
Clari
Hubspot
Have you managed GTM(SFDC) system priorities in a high-growth, rapidly changing SaaS company? *
Yes, with a dedicated team reporting to me
Yes, as an individual contributor managing multiple stakeholders
No
What’s one example of a GTM system change or tool that you implemented that required significant user adoption effort? What was your strategy to ensure adoption? (Max 200 words) *
LinkedIn Profile
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and will not affect hiring decisions. Any information provided will be confidential.
As set forth in Harness’s Equal Employment Opportunity policy, we do not discriminate on the basis of protected status. If you belong to protected veteran categories, indicate accordingly for compliance purposes.
Voluntary Self-Identification of Disability
Form CC-305
OMB Control Number 1250-0005; Expires 04/30/2026
PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics. We are backed with significant venture financing from a range of investors.
Position Summary Harness is seeking a
hands-on Manager of GTM Business Systems
to lead, optimize, and scale our go-to-market (GTM) systems as we continue our rapid global growth. This role sits within our Revenue Operations & Strategy team, which blends strategy, analytics, and on-the-ground operations to shape Harness’ GTM execution.
As a
player-coach , you’ll manage a small but high-impact team of business systems specialists while also diving into system configuration, integrations, and analytics yourself. You will partner closely with GTM leadership across Sales, Partner, SDR, Enablement, and Sales Engineering to ensure our tech stack is a growth accelerator — not a bottleneck.
You’ll be responsible for setting the vision for our GTM systems, owning roadmaps, driving adoption, ensuring data integrity, and identifying innovative solutions to improve efficiency, scalability, and revenue impact.
About the Role
Lead the GTM Business Systems function, managing team priorities, coaching team members, and ensuring high-quality delivery.
Partner with GTM leadership to define the business systems roadmap that supports company revenue goals and operational efficiency.
Translate strategic initiatives into actionable system enhancements and operational processes.
Execution & Optimization
Actively configure, optimize, and maintain Salesforce and related GTM applications (Outreach, Clari, People.ai, Impartner, Chorus, enrichment tooling).
Design and oversee system integrations and automated workflows to reduce manual effort and ensure seamless data flow across platforms.
Own data governance frameworks to maintain accuracy, compliance, and reporting reliability.
Lead system-related projects and work with GTM leadership from requirements gathering to post-launch support on both ad-hoc tasks and long-term projects.
Analytics & Insights
Develop and deliver actionable reporting and dashboards in Salesforce, Tableau, and other tools to enable informed decision-making.
Monitor adoption and effectiveness of GTM tools, iterating to maximize ROI.
Explore and leverage AI-native GTM technologies and help upgrade our tech stack.
Change Management & Enablement
Drive cross-functional alignment on system changes, ensuring smooth adoption through training, documentation, and stakeholder communication.
Stay current on emerging technologies and best practices to maintain a cutting-edge GTM tech stack.
About You
5–10 years of experience in Business Systems, Revenue Operations, or Sales Operations, with at least 2 years in a people leadership role.
Proven ability to balance strategic leadership with hands-on execution.
Deep expertise in Salesforce CRM and a broad understanding of the GTM application ecosystem (Outreach, Clari, People.ai, Partner ecosystem, etc.).
Strong understanding of system integrations, data workflows, and APIs.
Excellent stakeholder management and communication skills; ability to influence at all levels.
Proficiency with process automation tools (e.g., Zapier, Workato) and data visualization/reporting platforms (e.g., Tableau).
SQL and data analysis experience or willingness to learn is preferred.
Comfortable in a high-growth, fast-paced SaaS environment.
Work Location
This role will be hybrid out of our San Francisco, CA; Boston, MA; or New York City, NY office.
What You Will Have at Harness
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Quarterly Harness TGIF-Off / 4 days
Monthly, quarterly, and annual social and team-building events
Monthly internet reimbursement
The
anticipated base salary range for this position is $151,000 - $182,000 annually . Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.
A valid authorization to work in the U.S. is required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as Harness representatives. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Harness will never ask for any payment or purchases by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom unless the candidate requests other accommodations. If you believe you have been targeted, contact security@harness.io.
Create a Job Alert
Interested in building your career at Harness? Get future opportunities sent straight to your email.
Apply for this job *
indicates a required field
First Name *
Last Name *
Email *
Phone
Country
Phone
Resume/CV
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Have you led or directly implemented integrations between Salesforce and other GTM tools using APIs or middleware (e.g., Zapier, Workato)? *
Which of the following GTM tools have you configured or administered directly? (Select all that apply) *
Marketo
Clari
Hubspot
Have you managed GTM(SFDC) system priorities in a high-growth, rapidly changing SaaS company? *
Yes, with a dedicated team reporting to me
Yes, as an individual contributor managing multiple stakeholders
No
What’s one example of a GTM system change or tool that you implemented that required significant user adoption effort? What was your strategy to ensure adoption? (Max 200 words) *
LinkedIn Profile
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and will not affect hiring decisions. Any information provided will be confidential.
As set forth in Harness’s Equal Employment Opportunity policy, we do not discriminate on the basis of protected status. If you belong to protected veteran categories, indicate accordingly for compliance purposes.
Voluntary Self-Identification of Disability
Form CC-305
OMB Control Number 1250-0005; Expires 04/30/2026
PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
#J-18808-Ljbffr