CoStar Group, Inc.
Senior Accounts Receivable Specialist
CoStar Group, Inc., Richmond, Virginia, United States, 23214
Overview
Senior Accounts Receivable Specialist
CoStar Group Company Intro: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. Learn more about CoStar.
Role Description: At CoStar Group, our finance group centralizes transaction processes, providing accurate reporting, financial resolutions, and proper forecasting analysis. Joining the team offers access to financial specializations, including accounts payable, accounts receivable, cash and asset management, client contracts and billing, and revenue recognition. We are currently seeking an experienced Senior Accounts Receivable Specialist to join our team in our Richmond location. The Senior Accounts Receivable Specialist will be responsible for full life cycle accounts receivable management in a fast-paced, high volume, customer centric, metrics driven environment. This role is onsite in our Richmond, VA office Monday-Friday.
Responsibilities
Accountable for improving AR performance through concise AR Aging metrics.
Identify and resolve customer issues related to slow pay or non-payment of invoices through pro-active communication with clients and the sales team.
Drive high customer satisfaction, measured by CSAT and NPS, and retention levels through relationship building, professional and courteous communication.
Become proficient in understanding of company A/R-Collections life cycle, especially related to root cause analysis and AR aging prevention within a 3-month time frame.
Coordinate and escalate slow or non-pay accounts at 60-days thresholds with sales organization and AR Management for support.
Balance portfolio performance with supporting occasional projects and ad hoc reporting requests.
Assist management with training, coaching, and development of the Accounts Receivables team.
Act as the first escalation point for customers and sales looking for enhanced support from our operations.
Assist with team meetings, workload assignments, and team member selection as needed.
Qualifications
Bachelor's degree required from an accredited university or college.
1+ years successfully fulfilling Accounts Receivable Specialist responsibilities on the existing Accounts Receivables team at CoStar Group.
4+ years of experience in consumer and/or commercial collections, billing, or cash applications in addition to customer service experience within a corporate setting.
Proven ability to actively resolve customer inquiries in a timely and professional manner with a high degree of customer service.
Ability to work within time deadlines by prioritizing workload and understanding the priority business outcomes.
Experience and demonstrated proficiency with Excel (manipulating data, filtering, basic formulas including pivot tables and VLOOKUPs).
Excellent oral and written communication skills.
Oracle Advanced Collections experience preferred.
Experience collaborating and communicating with other internal business partners.
Strong focus and attention to detail.
Ability to be flexible and adapt to changing situations at a high growth company, especially during month/quarter/year-end closing.
What’s in it for you? When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.
Our benefits package includes: Comprehensive healthcare coverage (Medical / Vision / Dental / Prescription Drug), life, legal and supplementary insurance; mental health counseling services; commuter and parking benefits; 401(k) with matching; employee stock purchase plan; paid time off; tuition reimbursement; on-site fitness center or reimbursement; access to DEI Employee Resource Groups; and other wellness perks.
Legal and Employment Information We welcome all qualified candidates who are eligible to work full-time in the United States. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing. CoStar Group is committed to diversity and equal opportunity in employment. Reasonable accommodations are available for applicants with disabilities. If you require assistance, please contact recruiting@costargroup.com.
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CoStar Group Company Intro: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. Learn more about CoStar.
Role Description: At CoStar Group, our finance group centralizes transaction processes, providing accurate reporting, financial resolutions, and proper forecasting analysis. Joining the team offers access to financial specializations, including accounts payable, accounts receivable, cash and asset management, client contracts and billing, and revenue recognition. We are currently seeking an experienced Senior Accounts Receivable Specialist to join our team in our Richmond location. The Senior Accounts Receivable Specialist will be responsible for full life cycle accounts receivable management in a fast-paced, high volume, customer centric, metrics driven environment. This role is onsite in our Richmond, VA office Monday-Friday.
Responsibilities
Accountable for improving AR performance through concise AR Aging metrics.
Identify and resolve customer issues related to slow pay or non-payment of invoices through pro-active communication with clients and the sales team.
Drive high customer satisfaction, measured by CSAT and NPS, and retention levels through relationship building, professional and courteous communication.
Become proficient in understanding of company A/R-Collections life cycle, especially related to root cause analysis and AR aging prevention within a 3-month time frame.
Coordinate and escalate slow or non-pay accounts at 60-days thresholds with sales organization and AR Management for support.
Balance portfolio performance with supporting occasional projects and ad hoc reporting requests.
Assist management with training, coaching, and development of the Accounts Receivables team.
Act as the first escalation point for customers and sales looking for enhanced support from our operations.
Assist with team meetings, workload assignments, and team member selection as needed.
Qualifications
Bachelor's degree required from an accredited university or college.
1+ years successfully fulfilling Accounts Receivable Specialist responsibilities on the existing Accounts Receivables team at CoStar Group.
4+ years of experience in consumer and/or commercial collections, billing, or cash applications in addition to customer service experience within a corporate setting.
Proven ability to actively resolve customer inquiries in a timely and professional manner with a high degree of customer service.
Ability to work within time deadlines by prioritizing workload and understanding the priority business outcomes.
Experience and demonstrated proficiency with Excel (manipulating data, filtering, basic formulas including pivot tables and VLOOKUPs).
Excellent oral and written communication skills.
Oracle Advanced Collections experience preferred.
Experience collaborating and communicating with other internal business partners.
Strong focus and attention to detail.
Ability to be flexible and adapt to changing situations at a high growth company, especially during month/quarter/year-end closing.
What’s in it for you? When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.
Our benefits package includes: Comprehensive healthcare coverage (Medical / Vision / Dental / Prescription Drug), life, legal and supplementary insurance; mental health counseling services; commuter and parking benefits; 401(k) with matching; employee stock purchase plan; paid time off; tuition reimbursement; on-site fitness center or reimbursement; access to DEI Employee Resource Groups; and other wellness perks.
Legal and Employment Information We welcome all qualified candidates who are eligible to work full-time in the United States. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing. CoStar Group is committed to diversity and equal opportunity in employment. Reasonable accommodations are available for applicants with disabilities. If you require assistance, please contact recruiting@costargroup.com.
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