Westlake Services, LLC
Overview
WESTLAKE WARRIOR | Mid to Late-Stage Collections Agoura Hills, CA | On-site This is an in-office position. All candidates should live within commutable distance of our Agoura Hills, CA office. Job Highlights
Location: Agoura Hills, CA office Compensation
Base Pay:
$17.87 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.
Tiered Retention Bonus:
Receive $500 upon completion of 3 months from the start date. An additional $500 upon completion of 6 months from the start date.
*Incentive:
If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement. All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
Brief Description
This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts. Duties, Tasks, Responsibilities
Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures. Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency. Negotiate account payment solutions while maintaining company performance and productivity standard. Maintain accurate notes and records of all communication and actions on customer accounts. Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints. Conduct skip-tracing activity to generate potential leads on customer or collateral. Review and submit accounts for repossession activity based on mitigating factors. Accountable for reducing delinquency in department. Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology. Meet quality assurance and productivity standards. Agent will need to be able to handle high volume calls in a fast-paced environment. Knowledge, Skills, Licenses
Excellent communication and negotiation skills Willing and able to work a flexible schedule including overtime and weekends Ability to multi-task in a fast-paced environment Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collection Practices Act Good computer and typing skills Team player General knowledge of Microsoft Excel, and Outlook Web navigation and/or web-based applications Education
High School diploma or equivalent required. Experience
Minimum one-year consumer collection experience in a high call volume, auto dialer environment required. General knowledge of collection, and repossession. Auto collection experience preferred Medical, Dental, and Vision benefits Life Insurance and Long-term disability plans Flexible Spending Account 401K matching Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching Wellness Programs Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) Discounts on Parks, Museums, Movie Tickets, and Attractions Annual Flu Shot Paid Vacations Days Paid Sick days Paid holidays HGym (available in our Los Angeles, CA & Dallas,TX office) Rental Car Discounts, Dell Member Purchase Program Company
Westlake Financial is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind. Westlake Financial is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best-fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people). With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America. Contact
https://www.westlakefinancial.com/careers/ Acknowledgments
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization. #CreditCounselor; #DebtCollection; #DebtCollector; #Credit Analysis; #Debt Job Type: Full-time Location: Agoura Hills, CA 91301 Day shift Overtime Weekend availability Supplemental pay types: Schedule: Day shift Overtime Weekend availability Location: Agoura Hills, CA 91301 Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
WESTLAKE WARRIOR | Mid to Late-Stage Collections Agoura Hills, CA | On-site This is an in-office position. All candidates should live within commutable distance of our Agoura Hills, CA office. Job Highlights
Location: Agoura Hills, CA office Compensation
Base Pay:
$17.87 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.
Tiered Retention Bonus:
Receive $500 upon completion of 3 months from the start date. An additional $500 upon completion of 6 months from the start date.
*Incentive:
If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement. All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
Brief Description
This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts. Duties, Tasks, Responsibilities
Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures. Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency. Negotiate account payment solutions while maintaining company performance and productivity standard. Maintain accurate notes and records of all communication and actions on customer accounts. Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints. Conduct skip-tracing activity to generate potential leads on customer or collateral. Review and submit accounts for repossession activity based on mitigating factors. Accountable for reducing delinquency in department. Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology. Meet quality assurance and productivity standards. Agent will need to be able to handle high volume calls in a fast-paced environment. Knowledge, Skills, Licenses
Excellent communication and negotiation skills Willing and able to work a flexible schedule including overtime and weekends Ability to multi-task in a fast-paced environment Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collection Practices Act Good computer and typing skills Team player General knowledge of Microsoft Excel, and Outlook Web navigation and/or web-based applications Education
High School diploma or equivalent required. Experience
Minimum one-year consumer collection experience in a high call volume, auto dialer environment required. General knowledge of collection, and repossession. Auto collection experience preferred Medical, Dental, and Vision benefits Life Insurance and Long-term disability plans Flexible Spending Account 401K matching Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching Wellness Programs Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) Discounts on Parks, Museums, Movie Tickets, and Attractions Annual Flu Shot Paid Vacations Days Paid Sick days Paid holidays HGym (available in our Los Angeles, CA & Dallas,TX office) Rental Car Discounts, Dell Member Purchase Program Company
Westlake Financial is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind. Westlake Financial is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best-fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people). With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America. Contact
https://www.westlakefinancial.com/careers/ Acknowledgments
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization. #CreditCounselor; #DebtCollection; #DebtCollector; #Credit Analysis; #Debt Job Type: Full-time Location: Agoura Hills, CA 91301 Day shift Overtime Weekend availability Supplemental pay types: Schedule: Day shift Overtime Weekend availability Location: Agoura Hills, CA 91301 Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr