Mohawk Industries, Inc.
Customer Experience Coordinator
Mohawk Industries, Inc., Anaheim, California, United States, 92808
Customer Experience Coordinator
Are you looking for more?
Overview At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.
Responsibilities
Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
Respond promptly to customer inquiries through various channels, including phone, email, and chat.
Work proactively to resolve customer issues and provide timely solutions.
Coordinate communication with customers and associates.
Serve as a customer experience resource for other associates.
May be responsible for some warehouse and inventory tasks.
Maintain accurate and organized records of customer interactions and resolutions.
Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
Perform other duties as needed.
Qualifications
Bachelor’s degree in a related field preferred.
0-2 years’ relevant experience OR equivalent combination of education and experience.
Excellent communication, problem solving, and organizational skills.
High level of integrity and discretion in handling sensitive and confidential data.
What you’re good at
Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
Compensation
Pay Rate:
Expected base pay rates for the role will be between $37,600 and $47,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs.
Working environment Normal Office environment. The work is sedentary; typically, the employee may sit comfortably to perform the work.
Company Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our brands include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in multiple countries.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
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Overview At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.
Responsibilities
Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
Respond promptly to customer inquiries through various channels, including phone, email, and chat.
Work proactively to resolve customer issues and provide timely solutions.
Coordinate communication with customers and associates.
Serve as a customer experience resource for other associates.
May be responsible for some warehouse and inventory tasks.
Maintain accurate and organized records of customer interactions and resolutions.
Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
Perform other duties as needed.
Qualifications
Bachelor’s degree in a related field preferred.
0-2 years’ relevant experience OR equivalent combination of education and experience.
Excellent communication, problem solving, and organizational skills.
High level of integrity and discretion in handling sensitive and confidential data.
What you’re good at
Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
Compensation
Pay Rate:
Expected base pay rates for the role will be between $37,600 and $47,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs.
Working environment Normal Office environment. The work is sedentary; typically, the employee may sit comfortably to perform the work.
Company Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our brands include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in multiple countries.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
#J-18808-Ljbffr