Koalafi
At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers. Interested in learning more about how we're transforming the financing experience and joining our team?
At Koalafi, we're making life's important purchases possible by offering transparent, inclusive, and flexible payment options. We partner with leading merchants across furniture, appliances, automotive, and e-commerce to help their customers buy what they need and help our partners grow. We're entering an exciting next phase of growth—and we're looking for a
Vice President of Account Management
to design and lead a best-in-class organization that drives retention, expansion, and long-term partnership value across our entire merchant portfolio.
The Opportunity
This is a unique opportunity to build and scale Koalafi's Account Management function from the ground up—spanning our largest enterprise partners to our long-tail SMB merchants. You'll centralize Account Management under a single vision, define the strategy and playbooks, and lead a team that transforms AM into a true growth engine. You'll blend commercial strategy with operational excellence to deepen relationships, expand partnerships, and deliver measurable results.
What You'll Do
Strategic Leadership Design and lead Koalafi's centralized Account Management organization covering Enterprise, Mid-Market, and SMB segments.
Growth, Retention, and Expansion Drive measurable increases in originations from existing accounts and expansion of first-look/exclusive partnerships.
Operational Excellence & Scale Implement scalable lifecycle management across onboarding, adoption, and renewal.
Team Leadership & Development Build, coach, and grow a high-performing Account Management team that blends sales, strategy, and operational expertise.
What We're Looking For
10+ years of experience in Account Management, Client Success, or Strategic Partnerships, with 5+ years in senior leadership.
A data-driven operator with strong analytical instincts—able to translate performance trends, partner data, and customer insights into actionable strategies and measurable growth.
Demonstrated success in building, scaling, and leading high-performing Account Management functions with a track record of exceeding retention, expansion, and revenue goals.
Proven ability to drive growth and operational excellence across B2B or platform-based partnerships (fintech, SaaS, or payments experience ideal).
Strategic and operational depth—able to design systems, metrics, and playbooks that scale.
Demonstrated ability to leverage analytics, automation, and digital engagement to amplify AM efficiency and impact.
Exceptional communication and relationship-building skills with executives and partners.
A builder's mindset—energized by designing teams, processes, and strategies that create lasting value.
Location: Arlington, VA, Richmond, VA or Remote
Why choose Koalafi:
A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:
Comprehensive medical, dental, and vision coverage
20 PTO days + 11 paid holidays
401(k) retirement with company matching
Student Loan & Tuition Reimbursement
Commuter assistance
Parental leave (maternal + paternal)
Inclusion and Associate Engagement Programs
Who we are & what we value:
We focus on what's most important
We set clear expectations and deliver
We embrace challenges to reach our full potential
We ask, "How can this be better?"
We move fast together
Seniority level: Executive
Employment type: Full-time
Job function: Business Development and Sales
Get notified about new Vice President of Account Management jobs in Richmond, VA.
#J-18808-Ljbffr
At Koalafi, we're making life's important purchases possible by offering transparent, inclusive, and flexible payment options. We partner with leading merchants across furniture, appliances, automotive, and e-commerce to help their customers buy what they need and help our partners grow. We're entering an exciting next phase of growth—and we're looking for a
Vice President of Account Management
to design and lead a best-in-class organization that drives retention, expansion, and long-term partnership value across our entire merchant portfolio.
The Opportunity
This is a unique opportunity to build and scale Koalafi's Account Management function from the ground up—spanning our largest enterprise partners to our long-tail SMB merchants. You'll centralize Account Management under a single vision, define the strategy and playbooks, and lead a team that transforms AM into a true growth engine. You'll blend commercial strategy with operational excellence to deepen relationships, expand partnerships, and deliver measurable results.
What You'll Do
Strategic Leadership Design and lead Koalafi's centralized Account Management organization covering Enterprise, Mid-Market, and SMB segments.
Growth, Retention, and Expansion Drive measurable increases in originations from existing accounts and expansion of first-look/exclusive partnerships.
Operational Excellence & Scale Implement scalable lifecycle management across onboarding, adoption, and renewal.
Team Leadership & Development Build, coach, and grow a high-performing Account Management team that blends sales, strategy, and operational expertise.
What We're Looking For
10+ years of experience in Account Management, Client Success, or Strategic Partnerships, with 5+ years in senior leadership.
A data-driven operator with strong analytical instincts—able to translate performance trends, partner data, and customer insights into actionable strategies and measurable growth.
Demonstrated success in building, scaling, and leading high-performing Account Management functions with a track record of exceeding retention, expansion, and revenue goals.
Proven ability to drive growth and operational excellence across B2B or platform-based partnerships (fintech, SaaS, or payments experience ideal).
Strategic and operational depth—able to design systems, metrics, and playbooks that scale.
Demonstrated ability to leverage analytics, automation, and digital engagement to amplify AM efficiency and impact.
Exceptional communication and relationship-building skills with executives and partners.
A builder's mindset—energized by designing teams, processes, and strategies that create lasting value.
Location: Arlington, VA, Richmond, VA or Remote
Why choose Koalafi:
A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:
Comprehensive medical, dental, and vision coverage
20 PTO days + 11 paid holidays
401(k) retirement with company matching
Student Loan & Tuition Reimbursement
Commuter assistance
Parental leave (maternal + paternal)
Inclusion and Associate Engagement Programs
Who we are & what we value:
We focus on what's most important
We set clear expectations and deliver
We embrace challenges to reach our full potential
We ask, "How can this be better?"
We move fast together
Seniority level: Executive
Employment type: Full-time
Job function: Business Development and Sales
Get notified about new Vice President of Account Management jobs in Richmond, VA.
#J-18808-Ljbffr