Jobs via Dice
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. This role requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.
Responsibilities
Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.
Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.
Administer network access by managing user password changes and ensuring secure connectivity.
Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.
Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.
Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.
Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.
Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least two years of technical experience in a helpdesk environment.
Excellent written and verbal communication skills, with the ability to create clear documentation and effectively interact with staff.
Strong problem-solving abilities, including the capacity to collect data, analyze facts, and interpret technical instructions with various complexities.
Reliable transportation to support occasional visits to remote sites and warehouse locations.
Demonstrated ability to work both independently and collaboratively within a team setting.
Certifications such as CompTIA A+ or equivalent are preferred.
Proficiency in Active Directory, Microsoft Windows 10, and basic troubleshooting techniques.
Experience with service desk ticketing systems and customer service best practices.
Equal Opportunity Employer 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
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Responsibilities
Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.
Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.
Administer network access by managing user password changes and ensuring secure connectivity.
Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.
Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.
Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.
Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.
Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least two years of technical experience in a helpdesk environment.
Excellent written and verbal communication skills, with the ability to create clear documentation and effectively interact with staff.
Strong problem-solving abilities, including the capacity to collect data, analyze facts, and interpret technical instructions with various complexities.
Reliable transportation to support occasional visits to remote sites and warehouse locations.
Demonstrated ability to work both independently and collaboratively within a team setting.
Certifications such as CompTIA A+ or equivalent are preferred.
Proficiency in Active Directory, Microsoft Windows 10, and basic troubleshooting techniques.
Experience with service desk ticketing systems and customer service best practices.
Equal Opportunity Employer 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
#J-18808-Ljbffr