DMI (Digital Management, Inc.)
ServiceNow Architect
DMI (Digital Management, Inc.), Washington, District of Columbia, us, 20022
Overview
ServiceNow Architect – Washington, DC Metro (Hybrid - Onsite Required) About DMI: DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. About the Opportunity
DMI, LLC is seeking a
ServiceNow Architect
to join us. We need a ServiceNow Architect to lead the delivery and future state solution of a large-scale ServiceNow initiative. Scope includes supporting the ITSM, ITOM, ITAM, Security Operations, and Strategic Portfolio Management modules. This will include operations, automation, workflow standardization, and platform governance. The architect will drive the future state roadmap and ensure the platform is scalable, secure, and built the right way - not just the fast way. Duties and Responsibilities: Own ServiceNow platform architecture, roadmap, and design standards. Lead alignment across applications, infrastructure, and services. Architect integrations (directory/identity, monitoring/event management, ERP/finance, endpoint management tools). Establish and enforce development best practices: security, ACL/RBAC, Flow Designer, ATF, release pipelines. Guide product owners, developers, and admins; approve solution designs. Ensure performance, scalability, and upgrade readiness. Build dashboards that show operational value and outcomes (not just activity). Reduce technical debt; streamline change/incident/problem workflows. Qualifications
Education and Years of Experience:
Bachelor\'s degree in Computer Science, Information Systems, Engineering, or equivalent experience. Required Skills/Certifications: ServiceNow Certified System Administrator (CSA) Minimum 7+ years of ServiceNow experience. 3+ years acting as a ServiceNow Architect or Design Authority. Deep expertise in: ITSM (Incident/Problem/Change/Request) ITOM ITAM Security operations Strategic portfolio management IntegrationHub & Flow Designer Strong understanding of non-functional requirements: performance, security, upgradeability, and release management. Proven experience leading cross-functional delivery teams. Preferred Experience: ServiceNow support for a large enterprise or public-sector environment Platform automation: Automated Test Framework (ATF), pipelines, CI/CD Service Mapping, ITOM, Performance Analytics Preferred (any of the following): Certified Implementation Specialist (CIS) - ITSM / Discovery / CMDB / CSDM Certified Application Developer (CAD) Certified Technical Architect (CTA) - highly preferred ITIL v4 Foundation or higher. Min Citizenship Status Required:
H1B Physical Requirements:
No physical requirement is needed for this position. Location:
Washington, DC Metro (Hybrid - Onsite Required) Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What\'s Right
- We lead with honesty and integrity. Own the Outcome
- We take responsibility and deliver. Deliver for Our Customers
- We are relentless about delivering value. Think Bold, Act Smart
- We innovate with purpose. Win Together
- We collaborate and celebrate our success. These values aren\'t just ideals-they show up in how we support every part of your well-being: Convenience/Concierge
- Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development
- Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial
- Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition
- Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness
- Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. These values, and the opportunity to contribute to our clients and team, reflect how we win together. No Agencies Please Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions. Connect with us! Not ready to apply? Connect with us for general consideration.
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ServiceNow Architect – Washington, DC Metro (Hybrid - Onsite Required) About DMI: DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. About the Opportunity
DMI, LLC is seeking a
ServiceNow Architect
to join us. We need a ServiceNow Architect to lead the delivery and future state solution of a large-scale ServiceNow initiative. Scope includes supporting the ITSM, ITOM, ITAM, Security Operations, and Strategic Portfolio Management modules. This will include operations, automation, workflow standardization, and platform governance. The architect will drive the future state roadmap and ensure the platform is scalable, secure, and built the right way - not just the fast way. Duties and Responsibilities: Own ServiceNow platform architecture, roadmap, and design standards. Lead alignment across applications, infrastructure, and services. Architect integrations (directory/identity, monitoring/event management, ERP/finance, endpoint management tools). Establish and enforce development best practices: security, ACL/RBAC, Flow Designer, ATF, release pipelines. Guide product owners, developers, and admins; approve solution designs. Ensure performance, scalability, and upgrade readiness. Build dashboards that show operational value and outcomes (not just activity). Reduce technical debt; streamline change/incident/problem workflows. Qualifications
Education and Years of Experience:
Bachelor\'s degree in Computer Science, Information Systems, Engineering, or equivalent experience. Required Skills/Certifications: ServiceNow Certified System Administrator (CSA) Minimum 7+ years of ServiceNow experience. 3+ years acting as a ServiceNow Architect or Design Authority. Deep expertise in: ITSM (Incident/Problem/Change/Request) ITOM ITAM Security operations Strategic portfolio management IntegrationHub & Flow Designer Strong understanding of non-functional requirements: performance, security, upgradeability, and release management. Proven experience leading cross-functional delivery teams. Preferred Experience: ServiceNow support for a large enterprise or public-sector environment Platform automation: Automated Test Framework (ATF), pipelines, CI/CD Service Mapping, ITOM, Performance Analytics Preferred (any of the following): Certified Implementation Specialist (CIS) - ITSM / Discovery / CMDB / CSDM Certified Application Developer (CAD) Certified Technical Architect (CTA) - highly preferred ITIL v4 Foundation or higher. Min Citizenship Status Required:
H1B Physical Requirements:
No physical requirement is needed for this position. Location:
Washington, DC Metro (Hybrid - Onsite Required) Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What\'s Right
- We lead with honesty and integrity. Own the Outcome
- We take responsibility and deliver. Deliver for Our Customers
- We are relentless about delivering value. Think Bold, Act Smart
- We innovate with purpose. Win Together
- We collaborate and celebrate our success. These values aren\'t just ideals-they show up in how we support every part of your well-being: Convenience/Concierge
- Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development
- Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial
- Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition
- Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness
- Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. These values, and the opportunity to contribute to our clients and team, reflect how we win together. No Agencies Please Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions. Connect with us! Not ready to apply? Connect with us for general consideration.
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