Cerebras
Overview
Cohesity is a leader in AI-powered data security and management. Cohesity helps organizations secure, protect, manage, and get value from data across data center, edge, and cloud environments. The company provides immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. The position described is a Technical Support Engineer based in our Santa Clara office, within the Cohesity support organization. We are looking for passionate people with deep technical expertise and strong communication and customer service skills.
Responsibilities
Work with Cohesity customers to provide timely resolution to technical issues
Use available tools to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and resolution of issues
Collaborate with Cohesity engineering and account management teams
Apply judgment in selecting methods and techniques to obtain solutions
Provide the best possible experience for Cohesity customers
Manage workload to ensure timely resolution of customer issues
Assist in developing comprehensive and reusable self-service solutions for future incidents
Develop knowledge base articles
Qualifications
Degree in Computer Science, Information Systems or related field, with graduation in 2026
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
Troubleshooting & problem-solving – ability to diagnose and resolve technical issues quickly
Operating systems knowledge – Windows, macOS, Linux
Networking basics – TCP/IP, DNS, DHCP, VPNs, firewalls, routers, switches
Basic scripting & automation (optional but valuable) – PowerShell, Bash, or Python
Compensation and Benefits Pay Range: $71,200.00-$89,000.00
The compensation noted is based on an annualized hourly rate for normal full-time employment. This position may be eligible for bonus compensation, commissions (if in a sales function), and/or equity grants. Full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k), and life and disability insurance.
Other Information Disclosure Pursuant to Applicable State Equal Pay Transparency Laws: actual salary depends on factors including skills, qualifications and experience, location, and salary expectations. A starting salary at the low end, high end, or above the stated range may be offered.
Data Privacy Notice for Job Candidates: for information on personal data processing, please see our Privacy Policy. Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you require a reasonable accommodation to complete any part of the application process, contact us at 1-855-9COHESITY or talent@cohesity.com. In-office expectations: Cohesity employees who are within a reasonable commute work out of our core offices 2-3 days a week of their choosing.
Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.
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Responsibilities
Work with Cohesity customers to provide timely resolution to technical issues
Use available tools to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and resolution of issues
Collaborate with Cohesity engineering and account management teams
Apply judgment in selecting methods and techniques to obtain solutions
Provide the best possible experience for Cohesity customers
Manage workload to ensure timely resolution of customer issues
Assist in developing comprehensive and reusable self-service solutions for future incidents
Develop knowledge base articles
Qualifications
Degree in Computer Science, Information Systems or related field, with graduation in 2026
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
Troubleshooting & problem-solving – ability to diagnose and resolve technical issues quickly
Operating systems knowledge – Windows, macOS, Linux
Networking basics – TCP/IP, DNS, DHCP, VPNs, firewalls, routers, switches
Basic scripting & automation (optional but valuable) – PowerShell, Bash, or Python
Compensation and Benefits Pay Range: $71,200.00-$89,000.00
The compensation noted is based on an annualized hourly rate for normal full-time employment. This position may be eligible for bonus compensation, commissions (if in a sales function), and/or equity grants. Full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k), and life and disability insurance.
Other Information Disclosure Pursuant to Applicable State Equal Pay Transparency Laws: actual salary depends on factors including skills, qualifications and experience, location, and salary expectations. A starting salary at the low end, high end, or above the stated range may be offered.
Data Privacy Notice for Job Candidates: for information on personal data processing, please see our Privacy Policy. Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you require a reasonable accommodation to complete any part of the application process, contact us at 1-855-9COHESITY or talent@cohesity.com. In-office expectations: Cohesity employees who are within a reasonable commute work out of our core offices 2-3 days a week of their choosing.
Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.
#J-18808-Ljbffr